Controllers and Music services

My wife and I recently upgraded our iPhones to 11 Pro’s. We began having connection issues immediately with the new phones. Is Sonos doing anything to address this issue? I talked to Sonos customer service and have a case number, but one thing that’s of some concern is that the Sonos customer service folks are telling me they haven’t seen the issue before. After reading several blogs, it's apparent this isn’t a new or one-off problem…..I hope Sonos isn’t dodging the problem? 

Hi Folks, What's the best option for a cheap, decent sized and decent looking "Now Playing" screen that shows album artwork and maybe controls? I typically sit on the other side of a small room and control a Port that is plugged into an AV receiver with a phone or tablet, not using voice commands. Cheap android tablet? (Though stands, and specifically stands that dock/charge and are aesthetically pleasing seem to be quite thin on the ground). A Kindle Fire? I've ruled this out as I have an old one that refuses to find S2 on the Amazon app store and won't run S1 - not sure if the newer ones will work. A Google Hub? I'm unsure if this works currently, or works without queueing the tracks up on the Google device itself. It would be great if it did. I know there are solutions involving Raspberry Pi but the technical aspect (and the small, physical size of the result) put me off. Is there a solution I'm missing?

I’ve misplaced my controller for the ZP80 and would like to replace it. Any assistance from this group would be greatly appreciated.

I cannot get rid of the Chrome ad that appears in the App. Any theories as to how to get rid of this ?

I am hoping a sonos support can explain this officially. When I stream from Spotify, does the song first come down to one player and then if I group, Does the song go out from the one player to the other players in the group. If I have a group does it do the same? Does Tidal hi res also work that way on Sonos?

I have one playbar, a sub, and two Sonos Ones in the rear.I have set the rears to "full." Do I have to use my TV via the optical connection to have the 5.1 separation play correctly? Or does it not make a difference if I were to play it with something like Plex via the app?

Hi, As you all know, Sonos removed the ability to added new devices through the S1 PC app last year. What a nightmare this has been for Sonos installers as now when a device magically removes itself we have to call the home owner and talk them through adding the device on their mobile app. Before the S1 app days we would simply remote into the PC in the comms cabinet rack and add the device for them. At least we can still re-authorise music services from the S1 app when the spotiy password changes. Does the S2 app this bring back the ability to add devices through the PC app?  

Hi, is it possibile to create a home cinema for the beam with 2 “Play:5 (Gen 2)” as I already did but with 2 “One SL”? Thanks

Hi I updated the software to s2 control and found I can’t give permission on iOS to my microphone to perform Trueplay.  On my iPad permission was already given before update and everything works fine.  App is only asking about Bluetooth.  did you have same problem?

I have just upgraded to S2 and the app tells me my SONOS connect wont take the upgrade and I have to pay an upgraded model .  How do I get my system back to S1 controller so I can enjoy my whole system again? I feel I am being ripped off

How do you add speakers now - via S1 - since the MacOS app insists that a system update has to happen? Hitting a dead end here. Cannot and will not upgrade because of owning so-called ‘legacy’ products.

Just been browsing the forum to see what others have done with the limit on how many tracks Sonos can index, and there’s a few suggestions, but I was wondering if anyone has come up with a definitive easy to follow guide.

Is there away of controlling bad language content or parental controls on Sonos Radio? Listening to Alternative Energy on the new Sonos Radio service but have stopped using it because several of the songs Played have bad language. We have children and it’s not an acceptable risk to leave radio playing.    

If I played songs from spotify in the old app I could hit the three dots and select "play next". That is gone and only"play song" remains. If I add the song to "my sonos" then i get that option. However is there a way to avoid this two step process. The "play next" option is there if I select a song from my phone itself. I have read a couple questions on this and after 5 reads still dont follow. Any help would be great as I loved to add songs as I search quickly. 

: "When using the songs app, to search albums, the scroll bar, on the right of the screen is prevented from progressing to the bottom of the screen, by the pop up window, showi g which track was last being played. The window acts as a 'physical block, which the scroll bar cannot pass through.  How can this be corrected, please?

Hi   I am currently running Sonos 8.3 (and have had no issues).  I think I may have to migrate to Sonos S1 - as I am getting a new computer shortly.  That means my 6 old CR100’s will no longer work.   But I know I can use the CR200’s.  I haven’t bought any yet - but (of course) I can get CR200’s cheap.  So my question is - will the new S1 software recognize them and install them without any issues - or do I have to become NEW SCHOOL Brian?   I have managed to resist change for a long time!   Thanks for all your help in this matter.  Brian

Hi,In need of some help. I have Sonos Move and Sonos one in my living room. Both connected to router and SmartThings hub, with Alexa voice assistant and Spotify as streaming service. I control the speakers predominantly through the Sonos App for music selection, volume control etc. The problem is the app (iOS) keeps showing unable to connect. I’ve tried all the troubleshoot steps but to no avail. On top of this Every now and then one of the speakers will disappear from the system all together until I reset them/or reset the router. it’s become almost impossible to enjoy the speakers. Any advice greatly appreciated. Thanks in advance 

SURELY there is a way to shuffle all CD tracks or albums in a personal library without having to individually add CDs or songs to a playlist by now??!!  The posts I found related to this topic are all several years old and I have brand new Sonos equipment.  

I’ve just updated my Sonos app to Sonos 1 and now having a problem using ifttt through Alexa. I wondered whether it might be caused by moving to the new Sonos 1 app. Can anyone clarify?

I have a Amazon Fire Stick hooked up to a HDMI to audio adapter, then hooked up to a Sonos Play 5 with the aux in port.  Sounds awesome.     The only problem is that to control the volume you have to use the Sonos app or Alexa.  Is there any way to adjust the Sonos volume with a normal TV remote - or preferably the Amazon fire controller?  

I use Apple Music (my reasons don’t matter) and I have a number of older Sonos products - mostly the the 5 Sonos Connects that I paid a lot to have installed to stream music throughout my house. Since these older devices cannot support Apple Airplay2, I cannot stream from the Apple Music app to them. So, I am stuck with the horrible, terrible, bordering on useless Sonos app and its poor, poor, poor integration with Apple Music. Can someone recommend a solution to this? Sonos support suggested grouping rooms with my other devices that do support Airplay2, but of course that does not work in my house, for a reason I cannot figure out. After trying 5 times even Sonos support gave up. I need some hope and a better solution.

With recent updates starting from Sonos 2 the app seems buggy across all platforms (IOS and Mac desktop). The app will fail to find the system if it has not been connected for a few days. To fix this I’ve ended up uninstalling the app and re-installing and rebooting my router. Other issues are the app is unresponsive at times or there’s significant lag in between when controls on the app are modified and the Sonos system responds. This seems a very significant step backward. I’ve recommended Sonos systems to my friends and families but with the current state of the things, I would be very hesitant to do that now. This all seems tied to the recent changes to collect more user data. Recommend Sonos put the customer first and make sure that collecting data doesn’t impact performance. 

Love the Sonos Radio Channels.How does one request new “Local Stations”.My pick is WLIR-FM (wlir.fm)Thank you!

Firstly, let me say the the sound quality is fantastic. But, the Sonos App literally has the worst search feature I have ever used. For a service that cost so much money, it is absolutely criminal that the search feature is so terrible. I have used both Spotify and Apple Music, and regardless of service you use, the Sonos platform is ***. No most popular songs, entire albums missing, mixtapes or compilations coming before important or famous albums, and just straight up not having the same search results as when you use the Apple Music or Spotify interface. I am THIS close to selling my Sonos system and getting something else. I am a fairly relaxed person, but HOLY COW does my blood pressure rise when I use the Sonos platform. DO BETTER! I PAID SO MUCH MONEY FOR YOUR PRODUCT. MAKE AN APP THAT IS ACTUALLY WORTH BUYING YOUR SPEAKER. PLEASE!

I’ve scoured the forum and still cannot find a clear answer to this. Most of the very interesting commentary is from pre-S2 threads about a year ago.  I currently use Sonos Amp connected to Episode 8” outdoor ceiling mounted speakers.  Sonos Amp is connected to the router via Cat6.  So which is giving me better sound quality?  Casting via Airplay from the Amazon Music HD app or running directly through the S2 app?I read the consensus from a year ago that casting from the Amazon HD app was not giving even CD quality and that you needed to use the Sonos App. But has S2 and firmware upgrades or upgrades to the integration between Sonos and Amazon Music HD changed anything?  I cannot find any current info as to which app is better to run Amazon from.  To my ears, casting via Airplay using the Amazon HD app sounds better. I really wish the S2 app would give an indication as to what quality it was streaming at.  Thanks!