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Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

  • 6,231 Topics
  • 59,250 Replies
Gwenddoleu
Gwenddoleu
asked this

New SONOS App - Feedback

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare....
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ratty
ratty
answered this question

One household; need multiple Sonos accounts to control system?

She simply installs the Sonos app, tells it to connect to an existing system, and signs in using the same account as yours.Up to 32 controll...
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6231 Topics
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AhsanContributor I
asked in Controllers and Music services
Sonos Radio HD free trial - not yet under my subscriptions

I wanted to test out Sonos Radio HD on my new Amp which is hooked into whole house audio. I was finding Apple Music sounded great but the standard Sonos Radio wasn't doing it for me.Anyway so I entered my CC details to activate a free trial for the subscription service. I see it in my Sonos profile under orders but not yet under subscriptions.I'm not sure how to tell on the Sonos app whether or not anything has changed. Does the Sonos Radio thumbnail start to say HD? All that being said, I'm not sure the trial has been activated. Which is frankly pathetic for a transaction that can happen seamlessly online.I've tried reauthorizing Sonos Radio on the app several times to no apparent avail. I signed up for the Free Trial about 5 hours ago fwiw.

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6 months ago
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JelugsContributor I
posted in Controllers and Music services
Newbie help please on the Sonos App

First of all thanks in advance to anyone who gives me advice as a newbie.I owned a Sonos system years ago but disposed of it but now thinking of purchasing two Sonos1 second gen. speakers.However I have read several dreadful reviews of the Sonos App.I would appreciate any comments from users/experts on this App as it is holding me off from purchasing until I can get some real pukka information about its use.Many thanks

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AjTrek1
6 months ago
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JCOaklandContributor I
asked in Controllers and Music services
Defining speaker groups?

I have so many questions about this new app… How do I define speaker groups which persist and have the music last played on each remembered.I keep having connection issues (delayed response or unresponsive)The speaker selected seems to switch for no reason?The access to Spotify playlists is now hard to navigateFYI - My wife and daughters have given up completely and have asked me to remove the speakers from their rooms…Echoing other comments - can we have access to the old app? 

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BMF
6 months ago
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Rob777Contributor II
asked in Controllers and Music services
Playlists Titles Missing

I’m using Sonos OS S1, Version 11.4 on my MacBook. I’m using the S1 version on my iPhone as well.  My Apple Music playlists are all there BUT the Title of each playlist is not. The only playlists (and those show as Folders) that show a title anymore are “Recently Added” and “Apple Music Playlists” Even when I click on Recently Added, nothing shows until I click on the music note on the left side of the column. Then the title of the playlists shows at the top and all the songs in the playlist then appear. Any suggestions? Rob

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6 months ago
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Mark TaftContributor I
asked in Controllers and Music services
connection to port.. assigning as a owner of the system

I have a New port. It shoes on the products but won’t let me connect. Keeps asking me to sign out then sign in as system owner . Won’t let me do that and just keeps going round in circles . Sonos is crap! 

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M
6 months ago
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AhsanContributor I
asked in Controllers and Music services
any updates on Sonos Radio double or triple scrobbling?

The original thread I found on here was closed with no updates beyond a bug report registered with Sonos. It's really messing with my OCD to see a single play scrobbled multiple times over a few minutes.

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6 months ago
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ManonEContributor I
posted in Controllers and Music services
Plex and music library update

Ok so I don’t understand the tech… but I am intelligent enough to know Sonos have made a huge error of judgement. The ridiculous update/new app whatever “lost” my music library - like a lot of other people it seems. Hours on the phone with Sonos (not including the HOURS waiting for someone to answer the call) fruitlessly trying to re-add my library (including them telling me it was Apple’s fault, which then involved 90 mins on the phone with Apple, who confirmed all my settings were fine and it should work) and then FINALLY someone senior at Sonos admitted it was the app …. and told me to try Plex. I’ve done this and it plays - BUT - here’s my question…Recently added music in Itunes :  Because I can’t see My Library in Sonos, even though I click Update Library, it doesn’t seem to be doing it, and I can’t see if it is ? New additions don’t seem to be there ….Does Plex automatically copy an update in Sonos (supposing it works) or do I need to do something to Plex settings ? What a TOTAL

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6 months ago
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BretonMaitreAvid Contributor I
asked in Controllers and Music services
What happened to my speakers and how do I get Sonos to recognize them?

Did Sonos wreck their new  app ...again?  As of this morning the Sonos app refuses to recognize half my speakers.   The only speakers that show or play are the amps, a Move and a new ERA 300.  What happened to connectivity for for everything else?  I have several Sonos 1s, a sub and a Playbar that are suddenly not recognized.  Any fix for this?

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6 months ago
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cb2367Contributor II
asked in Controllers and Music services
How do I see what audio source is playing

I started out with one system - an Arc. Whenever I watched TV, the Sonos app would show something like TV audio - Dolby 5.1. Along with that, there was an option to increase/decrease the volume or even mute it. At one point, I decided to briefly play iHeartRadio on the arc. That now ALWAYS shows up.I recently added to my system (second TV) an arc, sub, and Era 100’s. I briefly saw the audio control options in the app when I selected the room and then viewed that system. Now the audio controls are missing for the new system and iHeartRadio still shows up.

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6 months ago
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HoytTContributor I
posted in Controllers and Music services
Trueplay

For what it’s worth I have experienced the same issues as most of the posts here regarding the recent upgrade. I have a beam, sub, and 2 100’s connected and they were clearly out of balance after the update. I have tried a number of times unsuccessfully to retune the system with Trueplay. Then all of a sudden today I try again and it tunes them immediately.

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6 months ago
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Ready AFAvid Contributor I
asked in Controllers and Music services
iPhone can no longer control Spotify volume

I’ve read a lot of threads about the Sonos app not being able to control Spotify volume.  This issue is different.My iPhone volume controls can no longer control Spotify volume through Spotify. It doesn’t work using the physical volume keys.  It doesn’t work using digital controls in AirPlay. It does work if I dive deep into Spotify controls and change in Spotify digital controlsAny way to enable Sonos volume control when using AirPlay and Spotify app?  Ideally using physical keys but at a minimum using a more accessible volume controller somewhere else.I have latest iOS, latest Sonos app, and latest Sonos firmware update.

19669
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6 months ago
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Geoff in AusContributor I
asked in Controllers and Music services
How do I stream YouTube video sound from my TV to my Sonos speakers?

To stream YouTube music from my TV direct to my Sonos speakers should my optical cable be plugged into the TV at one end and the play bar at the other? This doesn’t work!

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6 months ago
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Fred_6Trending Lyricist I
posted in Controllers and Music services
6/17/24 update

Sonos dropped a new update today, and I was sincerely hoping that this one would (FINALLY) restore our ability to link to our local stored music, making it available through the Sonos Music Library.   Alas, despite that promise of a “mid June” fix, today’s didn't work.  I have a MacBook Pro (late 2018) running the latest MacOS. So does anybody know  the latest ETA for when we will be able to play the music we’ve purchased and stored on our systems, via SONOS? Perhaps as an aside, I cannot fathom why SONOS chose to take so much away from the many who have already invested in SONOS systems, so that SONOS can introduce new headphones.  There’s no way in hell I’m going to buy headphones from a company that took away some of the most relied-upon features for our existing SONOS products, to hit a release date for their new product.  Why would I assume any headphones I might purchase wouldn’t be treated the same way down the road?

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6 months ago
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jtkeepEnthusiast II
asked in Controllers and Music services
New app mid June update

Have updated my ipad iphone yesterday to the much promised Musik Library will be back but no and the back to tv after playing music on amp missing.The app even after all updates is rubish bring backthe old app please then the poeple can choosewhich app they want to use.

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jgatie
6 months ago
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UpHillBattleContributor I
asked in Controllers and Music services
Can’t use Roam with new Sonos app

I did the mistake of updating the Sonos app on my iPhone, resulting in losing the ability to play music on my Roam. The Roam shows up in the list of players, but I can’t make it play anything. When trying, the play button shows a spinning circle for a while, then the app states that an error occurred (no shit, Sherlock). Luckily, I haven’t update the app on my iPad, so I can play on the Roam from there.I’ve tried resetting the app, but that didn’t help.Any advise, or do I just wait for the app to get updated?

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6 months ago
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CMurryTrending Lyricist I
asked in Controllers and Music services
Imported Playlists after the May and June updates

I was able to get my Music Library working again after the May update but I cannot add/edit it without applying the June update(s).  I am afraid to do the update.  Has anyone applied the June update fixes and do you still have access to both your local Music Library and your Imported Playlists?I am running iTunes and the Music is stored on my C drive on my Dell PC running Windows.

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6 months ago
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marangogContributor I
posted in Controllers and Music services
Unable to Add Sonos Roam SL to System After Latest App Update

Hello Sonos Community,I am writing to express my frustration with the recent update to the Sonos app. As a loyal customer, I have always appreciated the quality and performance of Sonos products. However, my experience with the Sonos Roam SL has been disappointing.I recently purchased a Sonos Roam SL, excited to integrate it into my existing Sonos system. Unfortunately, after the latest app update, I am unable to add the Roam SL to my system. Despite following all troubleshooting steps and ensuring that both the app and firmware are up to date, the problem persists.This issue is highly frustrating, especially considering the investment I have made in Sonos products. I rely on a seamless experience and compatibility across my devices, and this disruption has significantly impacted my enjoyment of the system.I urge Sonos to address this issue promptly. It is crucial that updates are thoroughly tested for compatibility with all products before being released to avoid such inconveniences.

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6 months ago
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Graham KellyEnthusiast I
asked in Controllers and Music services
Sonos alarm - BBC sounds / My sounds / Subscribed - not expanding

BBC sounds is working fine on my Sonos. Before about a month ago, I could set my Sonos alarm to be a prog that I had subscribed to via BBC sounds / My sounds / Subscribed / select the subscribed set of shows / select the show. A month ago, the above stopped at the ‘Subscribed’ screen with no way to then ‘select the subscribed set of shows’.  This was on both my Samsung phone and the Windows PC app. Any idea why I cannot now select one of my subscribed programmes? Note this goes for all the options from the My Sounds page - the ‘subscribed’, ‘continue listening’ and ‘latest’.  None of them expand to show the selection of shows.  If I just go with selecting ‘subscribed’, the alam does not work and I get a standard Sonos chime in the morning.Help!  Please!!Many thanks.

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6 months ago
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dgs2001Contributor I
posted in Controllers and Music services
new app is just pants

What the actual *? Why would Sonos, a large company with high levels of investment available replace a working app with a junk piece of crap that is buggy, crashes, lags, pauses and lacks basic functionality???? Way to go. Just treat your customers like complete mugs.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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6 months ago
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CrampmanContributor I
asked in Controllers and Music services
No puedo actualizar subwoofer mini

He comprado un Beam 2, 2 sonos era 100 y un sub mini.A pesar de costar enlazar los era y el Beam, actualizarlos..., no tengo actualizar el sub mini, siempre me da el error 1000, 1001... He reiniciado el equipo, restaurado a fábrica, conectado por wifi, cable de red ... Y no consigo actualizarlo y por lo tanto agregarlo a mí sistema. ¿Qué más puedo hacer?

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6 months ago
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degsy_londonContributor I
asked in Controllers and Music services
Problems with the latest version of the app on Android

The latest version of the app on Android seems to causing no end of problems. Firstly, my Music Libary (from a NAS drive) disappeared and I've had to reinstate it (twice) via the Desktop app. Secondly, all my music art, stored in folder.jpg files, has disappeared.I have been using Sonos mainly via a Connect Amp for many years without problems. When will these issues on the new app be resolved?I would like to roll back to the previous version until Sonos sorts out these problems. How do I do that?

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6 months ago
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sslx2006Contributor I
asked in Controllers and Music services
Home music server

Does the new Sonos app support a network attached server?

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6 months ago
Bitt
BittAvid Contributor I
asked in Controllers and Music services
Sonos Radio reauthorization real solutions

Apparently the issue with Sonos Radio has not been resolved at with me and some others.Sonos Support has not been helpful as of now. I have not seen a resolution on FB or Sonos community.Being on hold for 85 minutes is not helpful. I’m hoping someone has a solution. TYIA

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Bitt
6 months ago
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klewis00Trending Lyricist I
posted in Controllers and Music services
More issues with Apple Music on Roam and Move

After many hours of frustration with my full system and Apple Music (especially Lossless) with some help from this community, I used a workaround to switch to SonosNet by wiring one speaker.   This worked for me and ended the constant dropouts, loud bursts, delays, lag, etc.  See this post…https://en.community.sonos.com/controllers-and-music-services-228995/apple-lossless-extreme-dropout-stability-issues-with-multi-room-audio-6897710 Now a new issue…. I’m travelling in my RV with just a Roam and a Move (I know - “roughing it”).   Roam and Move show up in the app via “connect to new system”, and start and sync up immediately.   However within a song or 2, both will go silent, while the app still shows them as playing.   No errors, no sound.   Skipping, scrubbing, etc. does nothing.    Only happening with Apple Music.   I can stream perfectly fine from Amazon Music.  Suspect this may be the new Lossless support - but have no way of disabling it to test.Anyone else having Apple Music issu

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K
6 months ago
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johnbgukContributor I
asked in Controllers and Music services
unable to access access radio or my own music files

I know lots of others are angry about the state of the Sonos service but I want to add to the chorus. As of today I cannot access my favourite radio stations or my music stored on PC. Specifically re radio, I can access Radio Classique (France) from home in the UK via my web browser but not via Sonos. So it is not a rights question but a Sonos problem.

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106rallye
6 months ago
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