Likely Sonos is having issues with your network tell us a bit about your setup and someone can likely help.
It doesn't matter how well your network works with other things unless they use it exactly the way Sonos does. Most don't.
@Stanley_4 this was the answer I expected. Sonos is a bit different. But in the end for the price I pay for Sonos I may expect that it integrates.
Not that I have to create a network at home that is dedicated to Sonos.
I have one Sonos box that is directly connected to the internet. All the other boxes are, I assume, connected to each other. I only have 10 boxes connected at this time.
And I have already unplugged the Router and all other assets. After that plugged in everything one by one. Starting with the router, Mesh, switches etc.
Still no reliable sonos network.
With one Sonos wired you are using Sonosnet for all compatible Sonos and your Wi-Fi for the rest. Sometimes that split is a problem, sometimes passing everything g through the wired Sonos results in less good connections than you'd get on your Wi-Fi.
I had to tweak a few settings on my network, nothing major and it has been good for yea4s now. As far as I can tell nothing else has noticed the changes.
Maybe check the FAQ and try fully unwired? That is what Sonos is recommending these days anyway.
With one Sonos wired you are using Sonosnet for all compatible Sonos and your Wi-Fi for the rest. Sometimes that split is a problem, sometimes passing everything g through the wired Sonos results in less good connections than you'd get on your Wi-Fi.
I had to tweak a few settings on my network, nothing major and it has been good for yea4s now. As far as I can tell nothing else has noticed the changes.
Maybe check the FAQ and try fully unwired? That is what Sonos is recommending these days anyway.
I have already gone down this line sometime ago when i spent about an hour on the phone with sonos help desk. Until two days ago things had been working on and off with reliability issues then we had power cut and since then the app doesn’t connect to the speakers then it does then it doesn’t no consistency. I now can’t turn any music on without using Alexa but then I can’t turn it off without using the buttons on the speakers. I have tried the usual factory resets but the app is too unstable to connect to the speakers. Wits end comes to mind.
Factory Resets are usually shooting yourself in the foot. Rarely solve anything and wipe needed diagnostic data. Best avoided unless Support suggests them or for a few specific situations.
What your last post sounds like is the classic “Sonos gets confused after updates or power failures.” issue that is still waiting a fix of the root cause.
Until then if you assign ALL Sonos static/reserved IP addresses (see your router’s DHCP page) followed by powering down ALL Sonos, rebooting the router and controllers and then powering the Sonos back up you may work around the problem.
Remember to do it for any new Sonos you add too.
Factory Resets are usually shooting yourself in the foot. Rarely solve anything and wipe needed diagnostic data. Best avoided unless Support suggests them or for a few specific situations.
What your last post sounds like is the classic “Sonos gets confused after updates or power failures.” issue that is still waiting a fix of the root cause.
Until then if you assign ALL Sonos static/reserved IP addresses (see your router’s DHCP page) followed by powering down ALL Sonos, rebooting the router and controllers and then powering the Sonos back up you may work around the problem.
Remember to do it for any new Sonos you add too.
Would it be possible for Sonos to add a setting to add a static IP Address. The reason I ask is my ISP ( Xfinity ) keeps changing all my reserved IP Address's back to DHCP. I have not had any issues with connections, but reserved or static addresses makes sense.
Really hard for Sonos to add that as it brings so many problems with it on an embedded (no operator console) device. Using DHCP is really the only practical method.
I’d look at putting your Xfinity product into Bridge / Transparent mode and getting a good quality WiFi router that you’d control.
@Stanley_4 now that I have nothing wired anymore the system becomes more stabile. But still there delays and sometimes I need to rebout my router because Sonos is cutting of the numbers I play via spotify. Any more usefull tips? Does it help when I give all the boxes a fixed IP address? Or do I need to swithc from spotify to Apple?
Okay just a few minutes ago I tried to turn down music. But everything had turned gray and I could no longer operate my Sonos speakers. I tried many time to reach the helpdesk but the queues are longer then 60 minutes. Does any one has some ideas how to solve this problem?
Next thing to try is fixing a IP assignment issue that impacts some Sonos users but not all.
Go to your router’s DHCP Settings page and assign ALL Sonos a static/reserved IP address. Power down ALL Sonos, reboot router and power up the Sonos.
That has a good chance of fixing the vanishing problems, once you have that cure in place it is time to look at WiFi connectivity possibilities. The FAQ has some good checklists if you search on wifi.
