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Still no fully functioning app

  • December 15, 2024
  • 6 replies
  • 149 views
K
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So they closed this one. If its too inconvenient just stop the comments. 

Said it before and it's still true.

SONOS = CONTEMPT FOR CUSTOMERS

Sonos is not deserving of its customers. But then the only customers that seem matter are those that want new products. 

And even where the android app is working, it's responsiveness is variable.  The desktop app still works fine. But the mobile app should work just as well. It's a wireless system!! Apparently. 

I'd rather have something that works than the latest design of the android app. However good it might (eventually) be. 

At this rate it will be a year of deliberately hobbled functionality. I might be dead before it works as it should. 

 

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6 replies

Airgetlam
  • Airgetlam
  • December 15, 2024

The software that Sonos uses for these forums automatically closes threads, I think after three months of inactivity. My perception, based on the number of complaining threads (something normal for a community support site such as this) is that Sonos is not actively closing threads, no matter how wrong headed or how much they go against a ‘happy’ user base. 

Bruce
buzz
  • buzz
  • December 15, 2024

But then the only customers that seem matter are those that want new products. 

 

Of course it’s good business for SONOS to support current customers, but there is a big dilemma. Since SONOS is not charging any maintenance fees, new sales is the only way for SONOS to generate cash — cash needed to continue free support.

Airgetlam
K
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  • kevinboardley
  • Author
  • Enthusiast I
  • December 16, 2024

Oh. That's alright then. Totally justifies treating their customers like they don't matter.

 

No. When I bought my first Sonos speaker it came with a functioning app that looked and felt like it was a finished product. 

K
Forum|alt.badge.img+2
  • kevinboardley
  • Author
  • Enthusiast I
  • December 17, 2024

But then the only customers that seem matter are those that want new products. 

 

Of course it’s good business for SONOS to support current customers, but there is a big dilemma. Since SONOS is not charging any maintenance fees, new sales is the only way for SONOS to generate cash — cash needed to continue free support.

Oh. That's alright then. Totally justifies treating their customers like they don't matter.

 

No. When I bought my first Sonos speaker it came with a functioning app that looked and felt like it was a finished product. 

E
Forum|alt.badge.img+6
  • Editor
  • Enthusiast II
  • December 21, 2024

The Fragmented compilation albums must be such a simple problem to resolve since it was working fine prior to a system update a few months ago they must know how they created the problem in the first place.   Why can’t they just roll back that change whilst they work on an improved solution?   

 

I just added 41 tracks to the queue from a fragmented compilation album only to find the system itself recognizes that they are all from two albums and it added those albums multiple times to create 865 tracks.  Incidentally this isn’t 41 * 41  (1681)  is it so why did I end up with 865 tracks?  who knows. 

I am fast losing confidence in SONOS to recover from their many mistakes over the last 7 months. So many of their “fixes” seem to create new problems. 

 

Also, It doesn’t look like Sonos customers will get the gift of a functioning playlist creation / editing capability this Christmas.    

I mean its only been 7 months of waiting for such basic functionality !!!!! 

 

 

 

 

K
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  • kevinboardley
  • Author
  • Enthusiast I
  • December 21, 2024

Contempt in the first place. And contempt for the last 7 months. Despite the no doubt valiant efforts of their coders to pull Sonos out of the disastrous consequences of its corporate decisions. Congratulations Sonos. Your corporate decisions have resulted in a system that squeezes every ounce of enjoyment out of listening to music. Bravo. You clever, clever people...... Or are those at the top just driven more by greed than anything else? Maybe not so stupid after all, if one ignores the customers of course. Perverse and misguided as this will turn out to be. 

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