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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,958 Topics
  • 27,596 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4958 Topics
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GLO YogaAvid Contributor III
asked in Components and Architectural
Audio skips every 3rd track like clockwork!

I own a yoga studio and have 6 Play 3’s, a Connect, and a Boost. The issue I have is very specific and I am not sure how to resolve it. Inernet speeds are in excess of 350MB consistently. What happens is that when you play a song, the next song in the queue will play just fine, but the following or 3rd song will not play, and I will get a message that says “connection to Spotify was lost” then switches tracks to the 4th song. In a studio where the next song being in sync is very important this is a big issue that comes and goes. Anyone heard of this?I have tried deleting everything then reassigning it all back, this works for a short period then back we are back to this. I have tried resetting both the router and modem to no avail. For a studio this is a difficult problem but one that is so specific that there must be a solution to this, any ideas? Best!

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2 years ago
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HatcatContributor I
asked in Components and Architectural
Suddenly, trouble listening to BBC Sounds on an S1 system

Yesterday morning I was unable to listen to a BBC Sounds service: the message was “Unable to play 6 music: the song is not encoded correctly”. I’m on S1: after a day of fiddling about, rebooting everything, router, switches and all devices, it seems that, after a few tries, my S2 compatible devices are happy to play but my S1 devices aren’t. Could there be any other cause? Is this coincidence?Thanks for your consideration!

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Corry P
2 years ago
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AquaDragon6629Contributor I
asked in Components and Architectural
Why can't i authorise apple music on my sonos?

I Haven't used my SONOS in a couple months, but when returning to it, it asked me to re-authorise apple music. Which it tries to do, i click on authorise, with the correct email and password i use for my apple music, it says “authorisation complete” then when i go to my music it just says “unable to load music”Why is this happening?I also want to state, i have factory reset the sonos and the sonos app on my Android phone.

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Corry P
2 years ago
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SteleContributor II
posted in Components and Architectural
Last-ditch effort to get misbehaving Sonos One Gen 2 working

I have a Sonos Gen 2 that has been misbehaving badly lately, and this is a last-ditch effort to try to resurrect it.Symtoms:When connected to Ethernet, it powers on and then I get a solid white light.When not on Ethernet, it flashes white several times and then the light goes out.When I factory reset on Ethernet, it flashes white 3 times, then goes into a sequence of 4 white/orange flashes, then it repeats the sequence as long as I keep the button on the back held down.If I hold the PLAY/PAUSE button, it flashes white a few times and then goes solid red.Looking at my Pi-Hole device list, it DOES show up in my list of Ethernet devices and is assigned an IP address, so there is *some* life to it.I have tried factory resetting it several times, both on/off Ethernet, including at the request of a Sonos chat agent, to no avail. It’s not under warranty anymore so it’s effectively “trash”, which I feel terrrible about. One of those “worked yesterday, now doesn’t work” situations, and there re

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J
2 years ago
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MarkinOviedoContributor I
asked in Components and Architectural
Amp hdmi question

I have a new Sony 4k blu-ray player that has two hdmi outputs.  One is full hdmi with video and the other is audio only.  I’d like to run the full one to my tv for movie playback through my Sonos 5.1 system but would like to bypass the tv for listening to cds.  Will the Amp take the signal from an audio only hdmi or do I need an external DAC? Moderator Note: Modified for technical accuracy (replaced Connect Amp with Amp).

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2 years ago
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Andrew276Contributor I
asked in Components and Architectural
Sonos boost connection on S2 app

Moved house with new router.  S2 app does not recognise the boost, the rest of the system was found and is on the regular wi-if network.  tried various things, rebooting router, changed cables, changed sockets in the router and on the boost, tried a factory reset on the boost - but now it just has the green flashing indicator lighthow do I get the boost to connect and provide the dedicated network for Sonos that is needed to prevent drop out etc

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Corry P
2 years ago
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brianjlawrenceContributor I
posted in Components and Architectural
Components drop off system Intermittently

I am running a Gen-1 system comprising two Connect ZP90's, a Connect Amp ZP120 and a ZoneBridge BR100. Intermittently, the two ZP90's keep dropping off of the (Sonos) system.  Checking my router web page, all components show up as connected and are assigned MAC addresses, even when NOT showing up on the Sonos app. One will disappear to be replaced by the other, before swapping again and (sometimes) temporarily all components will reappear on the system for a short time before disappearing again. This despite one of the ZP90's being hardwired to the router via a NETGEAR 8-Port Gigabit Ethernet Unmanaged Switch (GS108). Restarting the router seems to help temporarily, but isn’t providing a long term fix. Also, frequently, when trying to play a radio station on one of the ZP90's, I get a message saying "Cannot connect to Sonos Product"   I have sent diagnostics and the confirmation number is: 1656924348. Can  anybody help please? THANK YOU.

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Corry P
2 years ago
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Mollie1Contributor I
asked in Components and Architectural
sound issues delay when changing track spotify

I have 5 speakers One / Sub and play 5. My system is conected with wi fi Cable to One of the speakers and all speakers run at separate chanel in network. the trouble i have is when changing track via Sonos App or even Spotify AirPlay the speakers dont sync.it takes 3-4 secends to all speakers play in sync again Why //  

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Corry P
2 years ago
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JonStubbsContributor I
asked in Components and Architectural
Dropouts on Play:1 and Play:5

The 2 Play:1 units and my Play:5 are constantly dropping out or cutting in and out. The wifi seems fine. I’ve submitted a diagnostics check: 1878567193can this be checked out by a Sonos representative?

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Corry P
2 years ago
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NVRICTMAContributor I
posted in Components and Architectural
Only getting sound from one Sonos One in a stereo pair on Apple TV

I have two Sonos Ones stereo paired and have connected to my Apple TV (running tvOS 15.2) and when I select the Audio output to Living Room (my stereo pair Sonos Ones) I only get sound out of my right speaker.  The left speaker is completely silent.  This is not an issue when listening to music via the stereo pair on the So is app, just when using Airplay on the Apple TV.  I changed the Apple TV format to Stereo but that didn’t work as well. Wondering if there is a 

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2 years ago
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Trudy OContributor I
asked in Components and Architectural
Connecting Connect:amp

I have a sonos arc connected with hdmi arc to my tv. If I get a connect amp and use it with my (non Sonos) ceiling speakers connected through an optical cable to my tv will it work?

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ratty
2 years ago
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juliaelderssContributor I
asked in Components and Architectural
Sonos fell into a bathtub of water

One of my speakers ended up (Sonos one) in a bathtub of water for less than a minute.  I hit it with the blow dryer. It seems to be fine, but should I soak it in rice? Any other advice?

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Ken_Griffiths
2 years ago
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IcewhiteContributor I
asked in Components and Architectural
Removing The Official Sonos One Wall Mount

Hey,I have a pair of Ones on my wall using the official Ones wall mount. I’m moving and need to take down the mounts, but can’t get them to budge!Is there some trick or knack to removing the mounts?

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J
2 years ago
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KlintsoeContributor I
posted in Components and Architectural
Sonos Port used with B&O active speakers and 10m cabel -> speakers makes buzz when port in standby mode

HiI have just replaced my Connect (v1) with at Port…I have a setup with port in one end and 2 B&O active speaker in the other using the Line-entence.I have a 10m cabel in between (and this is the issue)When the POrt is not active, the speakers make a constant buzz and never power down.There are a constant noice from the speaker…If I replace the 10m cabel, with a 0,5m cabel  → no problems… My Clever friends talks about, the 10 cabal acts as an antenna, when not in use and thisis the reason for the constant buzz…When I used the Old Connect, it was not a problem.What Can I do??  

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buzz
2 years ago
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GerryOBContributor I
asked in Components and Architectural
Connect B&O Beomaster 7000 to SONOS

Hello:I have a Beomaster 7000 with a phono, CD and tape. I purchased a 7 pin DIN with two RCA jacks to connect to my SONOS connect.I want to play the system to the line in on the SONOS. It will not play from any of the 7 pin connections. I got it to play from the headphone jack so I know the SONOS line in is working.  There was another post that said to use the tape connection  I tried both tape 1 and 2 with no success.The line in/out jack doesn’t work either. Possibly because I have only line out, not back in. It appears it may need both to make the loop?Any help would be appreciated.    

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2 years ago
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OregonRiderContributor I
asked in Components and Architectural
Tuneblade and Sonos One

I  have Windows 11; Tuneblade 1.8.0.0 and an original Sonos One.My goal is to use Tuneblade to stream to my stereo receiver and the Sonos One simultaneously. Tuneblade plays to my Denon stereo without a problem.The Tuneblade app does not automatically find my Sonos One.FWIW, I also tried Stream What You Hear 1.5 and it finds the Sonos One (but it will only stream to one device at a time).I tried setting up the Sonos One in Tuneblade manually. I know the IP address but not the Port number and frankly don’t know which Airplay Receiver to choose:Airport ExpressApple TV 1,2 3,4Speakers/HifiShairPoint.TIA, Brian

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2 years ago
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Components and Architectural
Why Does This Show As Answered?

This topicHas sent me to the brink of throwing away my entire system, yet my “Troubleshooting” thread is marked as “Answered”.It clearly is not.Shouldn’t the OP be the only one who can mark it as such? (Did I somehow mark it as such? I’ve never felt this issue is resolved...)

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Alonzo Mosley
2 years ago
MrClifford
MrCliffordContributor I
asked in Components and Architectural
Sonance in-ceilings w/ Connect suddenly stopped working

I have a full home Sonance in-ceiling setup. 4 zones each using 1 Connect each. Recently one of those zones stopped functioning properly.The zone has 2 in-ceiling speakers. Max volume has always been limited to 85% so don’t see how it would be a “blown speaker” issue.When I turn the volume all the way up (so 100% of 85%) I can hear music playing very softly on both, almost like it’s at 2% volume.Every other zone is working fine. I disconnected/reconnected the power and outputs from the Connect but that didn’t solve anything.Not sure what to try next. Obviously with the system/speakers being in-ceiling its not going to be easy to follow wire terminations, so hoping it wouldn’t be that.

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MrClifford
2 years ago
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dnkwtContributor I
asked in Components and Architectural
Dolby Surround broken since 14.16

Hi everyone,I'm facing big problems with dolby surround recently - it seems to be connected to the 14.16 update. My livingroom setup contains a Sonos Amp with 2 Stereo speakers connected and 2 Play:1 as surround speakers. Since today (apparently the auto-update ran earlier this morning) the Dolby Surround output does not work anymore. Sound is only coming through the 2 analog stereo speakers in the front. In the past 5.1 sound was distributed correctly between all speakers (as in the setup there is no "center” the center channel is divided to the two fronts)I did a surround channel test using an XBOX Series X and could confirm that only the 2 front channels are working. When it is supposed to play the center, rear, or sub channel the speakers remain silent. This is only happening for Dolby Digital - the surround test for DTS is working as expected, all channels are active and the center channel is distributed to the two fronts.Additionally, the S2 App shows "Dolby Digital 2.0” as input

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106rallye
2 years ago
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Rexdale23Contributor I
asked in Components and Architectural
Sonos AMP ethernet but sub wireless doesn't work

I disabled the WiFi on amp (since its plugged in ethernet) but when I do this the sub stops working on WiFi.Do both have to be either on WiFi or ethernet in order to work?

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ratty
2 years ago
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cranneberry2Avid Contributor III
asked in Components and Architectural
One Connect not working

I have 4 Connects (plus a Roam) on my Sonos 2 system. They are connected to my Bose speakers in 4 rooms.The speakers in 3 rooms are working fine, but 1 room is not. It happens to be the large main room on my system, where there are several speakers which are controlled by Bose.All 4 Connects and the Roam show up in “about my Sonos system”.I realize this might be a Bose problem, but I have tried everything on my Bose remote without success, so I thought I would post here first.Thanks in advance for any help.

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Stanley_4
2 years ago
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SimonsmcContributor I
asked in Components and Architectural
CD Playback Distortion on Sonos Five

I have a 25 year old Cambridge Audio CD player plugged directly into a Sonos Five. Most CDs sound great, but some newer CDs sound distorted. How do I fix this? Do I need a new CD player? 

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2 years ago
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Cherry flowerContributor I
asked in Components and Architectural
Virgin Radio

Please can someone help Virgin Radio keeps cutting in and out when trying to listen to it? Only recently started occurring but as it’s the only thing we listen to on Sonos quite frustrating. 

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Ken_Griffiths
2 years ago
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Mark FContributor I
asked in Components and Architectural
optical feed stuttering

Hi, I have the optical feed stutter from my playbase. I’ve submitted diagnostics 1070387794 in case that helps. The stutter was particularly bad just before I pressed the submit diagnostics buttton. Then it was milder during the submit. It’s settled down again since and might be like this for a few hours until it randomly starts up again. I’ve replaced the optical cable without making any improvement. What else could be causing this? ThanksMark.  

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J
2 years ago
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jahforceContributor I
asked in Components and Architectural
Sonos Roam has steady red blinking light

Sonos Roam works without any issue, but after fully charging the other day has a steady blinking red light. It is annoying. Any idea how to stop?Thanks.

55513
Ken_Griffiths
2 years ago
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