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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 28,745 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
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Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5205 Topics
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Grape67Contributor I
asked in Components and Architectural
Sonos in-ceiling speakers voice casting support

Does Sonos in-ceiling speakers support voice casting with Josh.ai? Setting up 9 audio zones and looking to integrate josh.ai as home automation voice assistant.  

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NiooiAvid Contributor III
asked in Components and Architectural
2x SONOS keeps on disconnecting from my router (Is it a TP-LINK issue?)

Hi, I posted this issue in the past but the problem is coming back:  Issue:After 24h (sometimes just a few hours) to 48 hours the SONOS speakers stops playing and impossible to reconnect to the speakers. When it stops playing the SONOS speakers still appear in my router devices’ list as still connected (as shown below) but SONOS Apps (iOS, Android or MacOS) do not “see” the speakers anymore. The only solution is to reboot the router or change the 2.4Ghz channel (which I believe reboots anyway the router). My systems (2 items):Sonos Connect:Amp (1st gen) connected via 2.4 Ghz (note: This is not 5Ghz compatible) Sonos Play:1 connected via 2.4 Ghz I forced both on 2.4Ghz as it seemed to have solved the issue in the past.  Both systems are updated. Router:TP-Link Archer AX10  Firmware updated I have a Mesh but even without it the problem occurs. To be safe I changed the Mesh’s SSID to force the speakers to always connect to the router’s 2.4 Ghz which has a unique SSID.  The router and sp

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MM MaoContributor I
asked in Components and Architectural
Standby mode for Amp

Is there a way to put the amp on standby mode, instead of leaving it on all the time or turning off the mains? The mains is hidden behind a cabinet near the floor and it’s a pain for me to bend down every time I want to turn it on or off. Thanks in advance!

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JzellanContributor I
asked in Components and Architectural
how can I tell if my Connect Amp is S1 or S2 and whether it is compatible with both

I’m looking to sell my Connect Amp and want to make sure it is compatible with S1 and S2 systems. I tried looking it up in my account and it doesn’t say. Thanks!

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moonplContributor I
asked in Components and Architectural
Sonos Line-in in group

I have a set of Sonos ARC + Sonos Subwoofer + 2 x Era 300.All four are grouped into one room, and the Era 300s are used as spatial speakers. In this room, I also have a turntable with a preamplifier. If I connect the turntable to one of the Sonos Era 300s using a line-in adapter, will I be able to select the source for these connected speakers?

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DarkiedemContributor I
asked in Components and Architectural
No sound from connect

I have a turntable and cd player feeding into an amplifier attached to a Connect module. The app indicates that music is being played but there is no sound. Can anyone suggest why this is happening?

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mikokimContributor I
asked in Components and Architectural
Not all Sonos speakers show online in Eero app

I have one Eero Pro 6 router which is wired to my modem (Arris).My home theater is Sonos Arc + Sub Mini + 2 Era 100; the Arc connects wirelessly to my Eero router; the other speakers, I assume, connect wirelessly through the Arc.In the Eero app, only the Sonos Arc shows as online; the other three speakers only show as “Recently online” — they briefly showed up in the Eero app as “new device” when I plugged in the Sub Mini and the two Era 100s, but shortly after, Eero “demoted” them to “recently online” — even BEFORE I added them to my Arc as home theater setup.I don’t understand why they don’t show as online in the Eero app.FYI: I used to have two Sonos Play 1 connected to my Arc until recently. Both Play 1s showed up in the Eero app as online. Before I upgraded to the Era 100s, I removed the Play 1s from my Arc home theater setup and then unplugged them to replace them with the Era 100s.Not sure what’s going on with my setup — any ideas/thoughts?FWIW: Surround sound is working when wa

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rsincorvaiaContributor I
asked in Components and Architectural
Two Sonos Amps

Hello, I already have one Sonos Amp (located indoors) powering the outdoor Sonos Speakers on my deck.  Now I am interested in having a separate Sonos Amp connected to different outdoor Sonos Speakers by my outdoor pool.  So I have two questions -(1) Can I have two separate Sonos Amps on the same Wifi network, and use them independently?(2) Is it OK to have a Sonos Amp outdoors if I store it in some type of sealed enclosure?   Thank you.

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nils31242343Contributor I
asked in Components and Architectural
Sonos Port interrupted with Spotify Connect in Unify Network

Hi,I have the following setup and problems with my Sonos Port: If I play music through Spotify connect on the Sonos port, then the music keeps dropping every couple of minutes (what I mean is: the speaker is silent and the port disappears from the S2 app. After about 30-45 seconds the music continues). If I play music through Airplay 2, then its uninterrupted. On my Sonos One speakers the music is also uninterrupted, even if I play through Spotify connect.Setup:Unify network APs 1 Sonos One connected through Ethernet 1 Sonos One connected through WiFi 1 Sonos Port connected through WiFi Music played through Spotify Connect Debugging things that I have done so far: All Sonos through WiFi vs. One Sonos through Ethernet to provoke the SonosNet restarting all APs Playing music through Airplay 2 and Spotify connect (The Port is only buggy when played through Spotify Connect, but not when I play through Airplay 2).  Unfortunately for the setup in this home, I need to be able to play through

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PaisanContributor I
asked in Components and Architectural
Sonos Amp Detected on App Not Connecting

I have four brand new amps. They all are detected on the app but none of them connect. Keeps saying “Connect Amp to Power” which it is of course. I’ve rebooted, reset and replugged all devices including Wi-Fi router—nada.  help!

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FRANKANTHONYTrending Lyricist I
posted in Components and Architectural
No longer able to update music library on Sonos App or Desktop Controller

I only recently and reluctantly updated my Sonos component system to S2 which required purchasing a new Sonos Amp and replacing a Sonos-Connect.  I am now no longer able to update my Sonos music library with the Sonos app or Desktop controller.  Since 2006, my music library has been stored in a share file on a Buffalo Linkstation NAS drive which I last replaced a couple of years ago.  A senior Sonos advisor tried to help me with this problem and we checked the path designation and the NAS drive settings including SMB protocol, none of which were changed from the time I updated from S! to S2.  The senior Sonos advisor was unable to repair the issue and more concerning was that he was not aware of this issue.  The only workaround he explored with me was adding my backup Buffalo Linkstation folder to the music library setting and then deleting my regular NAS drive and then replacing it after which we deleted the backup.  Combined with my new iMac Ventura OS not being able to update deskto

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GlidermanTrending Lyricist I
posted in Components and Architectural
Sonos Port digital output 'not valid' after update

I am using the coax digital output from a Port to drive an Arcam SA30 Amp.  Everything worked with the amp detecting a 44.1khz input.   After the firmware update today, the amp says the input is ‘Not Valid’ and nothing plays.   The analogue output from the Port still works OK.   Is this a botched upgrade?

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HenWatsContributor I
posted in Components and Architectural
Sonos Connect and Airport Express power requirements

Hi.  Following lengthy investigation, and three attempts by Sonos agents to diagnose, I was told by one yesterday that an update to my S1 Sonos Connect had increased its power requirements to above that which my old Airport Express can produce. As a result, the Connect cant simultaneously deliver audio through the RCA analogue outputs AND wirelessly to other Sonos products. It only works through one or the other. He said that currently, there is no way for users to revert the Connect to its pre-update, fully functioning state, but that Sonos may release an update to make this possible.Is there any info on when this might happen, or if there’s a work around, or if a new Airport Express would resolve this.Many thanksHenry

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LypheAvid Contributor I
asked in Components and Architectural
How to connect ceiling speaker to my existing Sonos system?

Hi All,Big Sonos fan here and we have them all over our condo.That said, the condo we bought had an ‘in-ceiling’ speaker installed with an ethernet wire going to the AV closet.  I remember from when we were viewing the condo, that the old owners had a Sonos Connect in there, which I’m guessing they used to connect to the ‘in-ceiling’ speaker.  What we are trying to figure out is how to connect the ‘in-ceiling’ speaker to our current Sonos app/system.  I’m not sure if still need a Sonos Connect to do this, or if there is a simpler way now?  Our existing Sonos products are all wifi (Arc,Sub,Moves).I’m also unable to tell if the actual in-ceiling speaker is a Sonos product or not.  I see grills for in-ceiling speakers being sold on Sonos that look the same, but I can’t find any other images of what we have (see pictures below). Any help with the simplest and easiest way to get this speaker onto our existing Sonos network is appreciated and cheers!Phil

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Mooseman2020Contributor I
posted in Components and Architectural
Sonos Amp- surround sound with separate room

Hey all-I want to build a surround sound system for my TV using existing Arc and Sub (gen 3) while incorporating new Sonos Amp and 4 architectural wall/ceiling speakers. I am placing 2 additional ceiling speakers in an adjacent room and hook all of the speakers to the amp via a speaker selector. Would the speaker selector allow me to turn off the 2 solo speakers when using TV/surround sound and would a single amp be able to support all of this? I know that the amp can support 6 architectural speakers but not sure in this arrangement. Hopefully this can work and save me from having to buy a second amp by only getting a speaker selector.Thanks!

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tolinromeContributor I
posted in Components and Architectural
setup sonos in a campus LAN

Hello,I'm the network admin in a large geographical campus LAN. We have may different buildings and all our buildings are connected with our own dark fiber via layer 2 and 3 switches.I need to setup a Sonos amp and two Sonos outdoor speakers. My two questions are:1. At the new site I plan on installing the amp and speakers. I will connect the amp to the network switch which is connected to a layer 3 firewall, (Cisco Meraki MX), to the Internet. I will setup a new private network on the firewall for Sonos,  (SSID on Cisco Meraki MX), that only employees can access the SSID. The Sonos equipment will connect to the Sonos SSID and employees with the Sonos app can login and access. Does this sound technically correct?2. If more sites want to add Sonos equipment across the campus LAN, is there a way or a better solution where there would be a "main" Sonos site and different Sonos equipment across the LAN where everything in Sonos can be controlled out would I just setup each site with it's o

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wireless_spanielContributor I
posted in Components and Architectural
Need help figuring out BeoSound 9000 connection to Sonos

I recently posted about my difficulties in getting a BeoSound 9000 CD player to connect properly with a Sonos Amp.  I am happy to say that a 5 pin DIN to 2X RCA cable that allows connection between one of the PowerLink speaker sockets on the BeoSound and the Amp has helped, at least in part.  The cable was purchased from Steve Marriott at SoundsHeavenly.com in the UK. Thank you pup!I have had the best result by short circuiting the requirement for a B&O remote control simply by inserting a dummy headphone plug into the BeoSound 9000 headphone line out (a tip from the BeoWorld Forum).  This allows me to control the volume output on the BeoSound directly, as it was in “TV Operated” mode when I received it.  For reasons explained more fully below, I actually have the Beosound connected to an Ampapa pre-amp Line-In and this is then connected to a Sonos Amp that is part of a 6-component Group on my Controller along with another Sonos Amp, two Sonos Ports connected to a receiver, a Sonos

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dpeternellContributor I
asked in Components and Architectural
Connecting a stereo pair and a single mono speaker to Sonos amp

I currently have 2 speakers (a stereo pair) connected to my Sonos Amp. I’d like to add another speaker (just one) to the Amp but have it be mono (ie, play both left and right channels combined). Is it possible to connect 3 speakers to the Amp but have 2 of them be stereo and 1 be mono? My fingers are crossed that there’s a clever way to do this. Thanks.

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WalternowickiContributor I
asked in Components and Architectural
S1 connect wont play audio but looks like it is.

Hello, I have an S1 system and am trying to add a sonos connect to my system. I am able to power on, update, and connect. I’m also able to see the zone and play audio. However, no audio comes from the line out. I have troubleshot the system and determined what is no line out audio. The line out is set to variable. I have tried this with a second S1 connect and get the same result. I have changed the RCA patch cord and connected the amplifier to another Sonos zone and it works also. Why is this S1 connect not playing any audio? 

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samuricContributor I
asked in Components and Architectural
Phonograph

hi, I have a dolby system with Arc, one sl and sub. I would like to connect a turntable. how can I do? Thanks

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carnmanContributor I
asked in Components and Architectural
Using 70V Speakers

Specs for SONOS AMP can drive 2 pairs of 8 ohms speakers but has anyone used a SONOS AMP to drive their 70V Speaker system? AMP rated at 125watts so if my 70V speakers are all tapped at 5watts, in theory it could drive 25 speaks in my office. 

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rubakContributor I
asked in Components and Architectural
Sonos connect (2nd gen) unstable

My Sonos Connect has become very unstable. It is connected with a patch cable directly to my router. If I connect my One SL speaker to the same cable it is stable and works, so it is not the router and not the cable.If I switch the power off and then on my connect works fine for a short while playing music (5-50 minutes), but suddently stops. Most often it stops within a few minutes. I can start the music again a few times before the app eventually reports that there is no network connection to the sonos connect :(I have noticed, that alle LEDs on both NICs from time to time swithces off at once and shortly after turning on again and then back to normal with the active NIC indicating connection and NW traffic.I have succeeded updating the software (required several retries), but it did not improve stability.Any ideas? Is the device broken?Thanks :)

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wobblewooContributor I
posted in Components and Architectural
Adding a Sub

Hello all.I have a Sonos ZP120 which works under the Sonos 1 app just fine, i can't find any info about Sonos discontinuing either, just they say they've discontinue support for ZP120.On the topic of this amp, i have B&W 607s running through it (sitting on a shelf) and want to improve the low end. I was about to invest in some Atacama Moseco 7 stands (£140) and a REL Tzero MKIII (£370) and it occurred to me maybe i should put that money (£510) towards floor standers or something else (Id probably get £200 for the 607s)I like the Sonos 'system' and the family can all choose music to play from their phones.

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DPUKContributor II
asked in Components and Architectural
Cheapest way to connect a record player to my Sonos

Hi,I have a record player by audio-technica it has a line out socket & bluetooth.My sonos system is made up of a Sonos ArcSub Gen 22 X One SL’s none of which have bluetooth or line out.So If I am not mistaken my cheapest option to get the record player through my Sonos. Would to add a Sonos Roam which has bluetooth.  But would that then play my tunes on all my speakers ?? TIA 

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Parmar65Contributor I
posted in Components and Architectural
Sonos in-celing speaker design

All - have opted for the Sonos (Sonance) amp and x6 in-celing speakers for my kitchen / dining / snug area. Looking for suggestions as to where best to place the speakers.  The floor area of the kitchen, dining, snug is 88m2, with part of the celing being pitched / vaulted (as annotated in red on the floor plan). There is also a roof lantern (annotated in green on the plan)Will be looking to use the system to play music via various streaming services (apps) and also watching TV (the tv will be located in the snug area, as annotated in the plan, have also annotated sofa / dining table location. Welcome suggestions for placing the 6 speakers, assume   

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