Components and Architectural

I have changed my Messh routers and changed the WiFi network. All Sonos speakers have been readded to new network and are working fine. However I cannot add my Boost to the new setup however many times I try . The latest Sonos app sees the Boost but will not add it. The Boost is hardwired to a Mesh router.im exactly the same way as it was before - everything is the same as before except. I have rest the Boost twice and tried again and this has made no difference What am I doing wrong?

Amp stops playing but App thinks it is Still going. Selecting a different room to add then causes app to crash. Pretty consistently. I got a diagnostic ****** after.  If it’s in a group it drops in and out.  I got six new Amps and only this one is giving me problems.  Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

Hey all,     I have looked at everything I can about Ubiquiti and Sonos, but continue to run into issues.  Here is my setup: Sonos AMP hardwired to a USW-Lite 16 PoE into a USW-24-POE- into a Dream Machine.  I have everything set to STP.  I am able to get an IP address to the Sonos and it shows up in the topology map.  When I try to configure the AMP, I get to the point where it says push the connect button on the back and it just never responds.  I set up a different very dumb network and did the same thing and had no issues so obviously the ubiquity is the problem but I don’t know where to go from here.  Can any of you advise?

Question: I am replacing a few Connects with Ports. None of these relate to my ‘primary’ stereo, so audio quality is important but not enough to consider including an external DAC.  All the Connects in question were previously connected via Toslink to various amps: an old Marantz, an Onkyo, and an old Cambridge. Now that Port doesn’t have Toslink, I need to decide if I should buy digital coax cables instead, to replicate the existing setup, or just go with analogue (ie buy some reasonable analogue cables, and use the Port’s DAC in each case).  Appreciate thoughts on which way to go.  Thanks  

I have a Sonos amp powering to outdoor speakers. I want to be able to output audio from my cable box on my patio. Previously, I  Attached the HDMI cable from my cable box to an audio extractor in order to get an optic feed. I then used the Sonos optic feed to HDMI adapter to push audio to the amp. However, ever since updating to the new Sonos app this no longer works reliably. Most often the Sonos app does not seem to recognize any feed coming from the optical to HDMI Sonos adapter.Does anyone have a similar set up and had any success with the new Sonos app getting audio to play either through the Sonos optical to HDMI adapter or the line in? At this point, I have bought three different audio extractor devices from Amazon with no luck. Thanks for any suggestions.  

This new Sonos app is absolutely terrible no one like it on our home.  slow reacting.  Difficult to know at glance how to control speakers.  want to lower volume and pick constantly wrong room.  what a disaster.  no intuitive at all.  Huge step back.  

Hi,I plan on buying Sonos AMP and connect it to 4 Sonos Inwall speakers.I would like to connect my Onkyo AV receiver to the Sonos AMP and hear the AV receiver through the 4 Sonos Inwall speakers.Can it be done and howThanks 

I’ve had one SONOS Amp running two 8 ohm speakers for years with no issue.I just purchased a second Amp so I could run another pair of 8 ohm speakers to a different area of my back yard. I connected everything today, and the new amp will play for about 10 seconds then I will hear a loud pop. The amp then flashed white and either orange or red (hard for me to tell the difference).I tried connecting my old Amp to the new speakers and it works fine. I connected the new Amp to the existing speakers and had the same pop.I’ve tried different variations between the different sets of speakers and the new Amp keeps popping.What else can I check? Is this new Amp bad?Thanks -Ron

Sonos customer service is one of the worst I have experience. I don't know what has cause the decline .I have had issues 6 weeks with my sonos amp and outdoor architectural speakers.Anytime I try to call it's min 60 mins hold. Then I spent 2 hrs trouble shouting.  They replaced the amp. Took 2 week to get this and still didnt fix it. Had to call again 80 min hold this time. Spent another  2 hours on the phone and was told it's the speakers and I should never been told it was an amp issue. It's been 2 weeks since this call. After a week of failed attempts to use rhe advance option to ship new replacement speakers I am now told that the 5 business days shipping is change to 6 weeks.They don't care about customers.  I have spent over 10,000$ on Sonos products and I am beginning to regret this because of the terrible after service 

Line out to Sonos 5 gen 1/ and Yamaha tuner tuner is connected to components cd /phono/turntable tape deckall components are working properly but doesn’t play through speakers  it did but not now please advise  

I’m confused about how the Sonos Amp handles line-in for a 2x Amp setup for 4.1 Surround. I have it plugged in and it works, but I don't see the source level in the new app. Customer support says that both Amps line-in are disabled, but I thought it was just the Amp that is powering the surrounds. Does the source level appear in the old app? It doesn’t appear now.

So the ZP-80 sounds clean and if it comes on can play well for an hour or after few minutes will drop out for half a second every few seconds way about 10 times and then go silent.  Might stay silent for a very long time and randomly jolt in a few seconds and then gone again.  Sometimes it fades away quickly but less often.  Rapid wiggling of the App volume can sometimes make it start to work whilst the volume is being agitated but stops and indeed fades away as soon as you stop doing that.Loud gain doesn’t improve anything or jar it into working and it doesn’t behave like dry joints.  I have read through forum topics and have done a hard reset on the ZP-80.  Turned off the router and all devices and then turned the router on first and the Sonos’ afterwards.  Have altered MAC addresses and DNS of nearby Xbox.  Not getting anywhere.  A 2nd ZP-80 plays mostly fine. 4 other Sonos devices are solid.  ZP-80 was 1m away from the router through a wall.  Moved it 3m away to try proximity issue

Where can I get Sonos Amp repaired in Mumbai.It has gone DEAD.Suddenly does not turn on. 

Hello everyoneA couple of days ago I received my new Sonos Amp, I already installed it on my old TV via HDMI ARC (Samsung 55MU6103) and configured it with the Sonos App, the App did recognize the HDMI port and listen to the sound it gives. The problemThe problem is that the audio from the TV cannot be heard on the Amp (whether I changed the HDMI cable, disconnected other HDMI devices from the TV, or set the sound to PCM) and it still cannot be heard. The funny thing is that by connecting my Sonos Beam to that same HDMI cable and the same TV without modifying anything, the Beam can be heard, I don't know what else to do with the AmpThe online input of the Sonos Amp works perfectly as well as sending music via WIFI from the Sonos app

I woke up this morning to play some music in my office, and the Port wasn’t responding. In fact, it’s not even present in the app, and upon inspection, the front status light wasn’t on, even though it was connected to power. Changing to a known good power outlet, still nothing. No lights on the front or on the back. Attempted reset by holding down the infinity button and plugging it back in, nothing.Seems it just died on its own for whatever reason? I’d love to contact support but that’s not an option anymore apparently. Device is from February this year.

Hi! I have a Sonos Port connected via ethernet cable, an older 2nd gen Sonos Connect, connected via ethernet cable (and wireless?), two Sonos Play 1 speakers (as a stereo pair) connected via wifi. I had everything setup and working on my network as described above. For the Connect, I had set it up on wifi and then later plugged in an ethernet cable to it. I don’t think I ever did anything to the config after plugging in the cable. Then, I replaced all of my networking equipment - routers, switches and APs. All new IP address and wifi SSIDs and passwords. I didn’t make any changes to the Sonos devices, yet all were found by the app and are working perfectly. I can understand why the Port and Connect would do this - since my phone and computer are on the same network, but how did the Play 1 stereo pair move to the new network?? I never intervened to change the SSID / password on them. Just curious how this happened? My router sees all the devices and has assigned them DHCP addresses as f

The new Sonos app installed on 5/08/24 is absolute garbage.  Garbage defined:1 - when the app launches it is unable to connect to the home system I've been running for 9 years.2 - to connect to the existing home system, I'm forced to logout, login 2x to actually connect.3 - rebooting the Sonos home system doesn't resolve the above.4 - reinstalling the Sonos app does not change the experience above I'm working from a Pixel 8 Pro for any pixel users out there.Sonos engineering team:  you are slippin.  Get your * together.Yours underwhelmed*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hello -- I’ve got a Sonos system with a port, a playbar, and 4 individual Sonos speakers.  The port is connected to a receiver so I can play Sonos content over speakers, and also to a CD player.  The playbar is connected to the t.v., and I can play t.v. audio through both the playbar and the speakers if I choose.I’ve got a 2nd receiver, and a 2nd pair of speakers I’ll be setting up in another room.  Is there any way for me to connect this 2nd group to my overall Sonos system?cheers, Cheryl

Why does the Works with Sonos capability for my Receivers require that my Sonos Port has to be on Wi-Fi only vs Ethernet?  If the Port is plugged into Ethernet on the same network/subnet (i.e. into switches that are going to the same router as the WiFi signal but hardwired instead of on wi-fi) My Pioneer and Onkyo receivers - both of which have Works with Sonos capability - don’t find the Sonos Port.   The feature only seems to work if i unplug the hardwire and let the Port connect via WiFi only.  Mind you regardless of ethernet or wifi the Ports are getting a 192.168.0.xxx address - so it shouldn’t make a difference unless the Works with Sonos is dependent on some WiFi-Direct or AirPlay style capability.  I would ideally like to run my Sonos Ports off their ethernet connection but this dependency prevents that.  Feels like a bug in the implementation.

I purchased a Crown cdi4000 amp to use for an outdoor 70v speaker setup.  (link). Apologies if this is a basic question, but was wondering if anyone has ever set one of these up with a port and had advice for how to do so?  I’m wondering:Can I get a single RCA to Phoenix connector like this one, hook it to the digital port on the Sonos and then run it to a single channel on the amp? Or do I need two of those - one for each analog channel - to hook up to the two channels on the amp.  (in which case I’d use the bridge output to bridge the channels together)Any advice? Thanks in advance!

I have hard wired speakers using Sonos Amp hard wired through a netgear switch.  My house is wired in every room to this router centrally. The music cuts out for up to 10 seconds at a time often enough to become a big problem.  I have already disabled WiFi and rebooted my hardware including the amp's.

Sonos app says my Sonos Connect needs updating but update fails every time I try. Errors 30 and 1013. Tried connecting via ethernet to router, still no luck. Won’t allow use in the meantime..Anyone else have this problem?

I’m experimenting with removing my Boost from my system and running on my home Wi-Fi network. When I take out the Boost and restart my components the app no longer recognizes my system. Is this normal? Must I set up my system again as if it’s a new system?

HiI have a Connect Gen 2 which I'm trying to upgrade for use in the Sonos 2 app. The app finds the Connect and I follow the on screen instructions. It gets to a stage where the app says "Press the button with the flashing light", in the app this looks like it should be the play/pause button but the buttons on my Connect do not have lights. How do I get past this stage please. Thanks  John

I was recently gifted the Sonos Amp, which I have the option to return. The idea behind the gift was that it would enable me to play my vinyls through my current Sonos setup.For context, I currently have an old Technics SL1200 (no phono preamp) that I’ve never used, and an existing surround sound system comprised of the Arc, Sub and two Ones that I use with my TV and for music. I also have an OPPO UDP-205 4K Audiophile bluray player with a built-in DAC. I’ve been told it can be used as a preamp—not sure how good it’d be for that though. How can I integrate the Technics TT into my system? As I’ve no plans to get passive speakers in the near future, is the Amp redundant? I’m also open to purchasing additional products if it would mean a significantly better listening experience.