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Answered

Old Connect: Amps won't connect to the new or old app.

  • September 4, 2024
  • 2 replies
  • 153 views
A

Hello,

I am trying to figure out whether I need to upgrade my whole system which was bought in 2015. I’m sorry I haven’t kept up with all the changes. Here’s the situation:

I have four connect amps serial numbers like: ***************** registered 10/15. They are wired to speakers in the wall in a few rooms in my house. My old regular sonos app doesn’t connect anymore. The S1 and I think I tried the S2 apps don’t work either. Is there a fix for this? Thank you so much to anyone who can help. I did try to scroll through the other answers but I think I’m so late to the party that this is a really old issue.

Moderator edit: removed serial number

Best answer by Pools-3015

Your Amps are probably only compatible with the S1 app. If you still have a Bridge connected to your network, remove it and connect one of your Amps instead.

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2 replies

Pools-3015
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  • Pools-3015
  • Prodigy I
  • Answer
  • September 4, 2024

Your Amps are probably only compatible with the S1 app. If you still have a Bridge connected to your network, remove it and connect one of your Amps instead.

A
  • andor girl
  • Author
  • Contributor I
  • September 4, 2024

Thank you for your quick and helpful reply! I really appreciated it.

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