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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,968 Topics
  • 27,646 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4968 Topics
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TomRodneyyContributor I
asked in Components and Architectural
Sonos won't connect to WiFi; Unexpected Error

I recently moved into a university dormitory, and although the WiFi is a public network, they have a system whereby a seperate private link network is used to connect wireless printers and such to your account on the network. This had worked perfectly and the Sonos connected and operated as designed for 3-4 weeks until recently ( possibly coinciding with the new app update), I was unable to connect to my sonos. In an attempt to troubleshoot this I tried to reconnect my Sonos to the system in the same way I had before except now I receive an “unexpected error” consistently every time my Sonos attempts to connect to the private network. It should be stressed that this is not an error on the Network’s side, as it had worked flawlessly before. I am unable to use any kind of ethernet connection, and when I tried to set up the Sonos through its own WiFi setup, i was greeted with another similar error at the point of finalisation. Any help would be greatly appreciated.

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Mishalk
4 years ago
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Mike804Contributor I
asked in Components and Architectural
Create or play playlists 'on this mobile device'

I want to be able to create playlists of music which is stored on my Motorola (Moto g8 Plus) phone. Ideally I would like to import and play iTunes playlists I have already created on my laptop. 9 months ago someone called Bob95... had exactly the same issue and had a conversation with John B on this forum. The solution for Bob, recommended by John,  was to install Samsung Music. This worked for him but will not work for me as this app is incompatible with my phone. What's the solution for non Samsung users- or more specifically for Moto g8 Plus users? I've tried a few music apps- unsuccessfuly.Cheers   

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M
4 years ago
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vergaritaContributor I
asked in Components and Architectural
Sonos has never managed to play music i own

So we have two Sonos speakers we can use to play radio, and some spotify and thats it. I have a LARGE collection of CD’s with unique tracks that i have saved on my computer as MP3. Spotify plays them beautiful everywhere EXCEPT on Sonos. Sonos makes them unavailable and this makes Sonos worthless to us.  If Sonos had an AUX cable input, then at least i could use that, but the sonos app wont play my music.  Has Sonos fixed this on newer generation speakers? Because we have now “legacy” speakers which are now unsellable and dont have an AUX input, its a ridiculous system that we regret ever buying, and we are preventing our large network from doing so because its worthless.   Anyone knows if the newer models support playing music you own that has not been bought to streaming services? THANKS

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J
4 years ago
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jdn242Contributor I
asked in Components and Architectural
ZP120

I have a old ZP120 but no longer have a computer.  I have WiFi thru cable and an iPad.  Can we connect this way?

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Mark P
4 years ago
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Mo VancouverContributor I
asked in Components and Architectural
Sonos Boost with Orbi mesh

I am using Sonos Boost to connect my Sonos speakers.  The Boost is hardwired to the wifi router.  I want to replace my AC1200 router with a Netgear Orbi AC3000 mesh router to get better wifi connectivity throughout the house.  But I’m reading a lot about incompatibility issues.  Before I buy the Orbi, I want to make sure I won’t have the same problems I used to have when I used a wifi extender (got rid of it due to the issues).  If I connect the Boost to the ethernet port on the Orbi, will I still need to mess with manual configuration?Is there another wifi mesh router that Sonos recommends?

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Paul A
4 years ago
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grushnikContributor I
posted in Components and Architectural
Songs in playlist not playable

I’ve been having all manner of issues with Playlists created in iTunes and then imported into Sonos. Both Apple and Sonos seem to be updating their software without consideration of this integration feature. Every time the software asks to update form either company, I am worried it will break everything (again).Now, I can get Sonos to read the XML playlists inside an iTunes library sitting on my NAS. I can see the playlist under External Playlists, and the individual song filenames (with MP3 extensions). However, when it tries to play the songs from the playlist, access is denied. When I instead Search for the individual song, I get the Song fine with all metadata. This kinda defeats the point of a playlist. Very annoying. 

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Rowena B.
4 years ago
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snojohContributor I
asked in Components and Architectural
Dead WiFi

I Have a stereo paired Sonos one - since January 2018. Suddenly the left speaker stopped playing, I have tryout setting them up as new pair of speakers, but the left one only works with a network kabel and not as wifi ( and it is the right wifi network ) could it be the build in wifi in the speaker that is dead

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S
4 years ago
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Buddy67Contributor I
asked in Components and Architectural
New router problem

My system does not work after I receive a new router 

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106rallye
4 years ago
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mileschTrending Lyricist I
asked in Components and Architectural
Multi-room TV audio dropping out

I just moved home and had to re-setup my Sonos in the new place.  It was pretty much flawless in the old house, but now we’re set up in the new place we’re getting very strange dropouts when running multi-room audio.  One thing we like to do is watch TV while cooking - the 5.1 system is in the same large room as the kitchen (i.e. combined kitchen/family room) but the stove is at the other end and is difficult to hear the TV from there.  I have a Sonos One for kitchen music and so will pipe TV audio to that speaker so we can hear the TV even better.  I don’t recall any major issues with this at the old house, but at the new house it drops out constantly.  It’s a large room but definitely not bigger than the old house.  I talked with Sonos support (case 02208995), they advised me changing my 2.4ghz channel to 1 would solve it but it is still happening. I use a Netgear Orbi for networking.  Not sure how Sonos does multiroom audio but my wi-fi is plenty strong/fast enough, but the satellit

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Rowena B.
4 years ago
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LesWContributor I
asked in Components and Architectural
New Router - Sonos app on PC can't see system

I have new router.The Sonos apps on my iphone and ipad have found my Sonos system, but the controller on my (Windows 10) PC can’t find it.I’ve tried every option on the support pages, but nothing works. I get to the stage where the light on a unit flashes orange but the nothing happens. I’ve tried this with each unit in turn – the Play:3 the Play:5 and both Connects. I’ve also tried rebooting them all and rebooting the router.Any suggestions?

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buzz
4 years ago
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momsanangelContributor I
asked in Components and Architectural
Playbase muting randomly and starting

My Playbase keeps muting (rapidly on and off) during TV. I have disconnected WiFi and the AutoTV but it is still happening. I also replaced the optical cable. This started about 2 weeks ago and is driving us nuts!

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Annazel S
4 years ago
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clare1Contributor I
posted in Components and Architectural
music greyed out on phone and won't play on Sonos.

Suddenly we unable to play some of our music which we have ripped into iTunes and uploaded to Apple Music. On our phones, although it’s greyed out it will play but those songs won’t play on Sonos? Those songs are also greyed out on Sonos but won’t play. Do you have advice you can offer, many thanks. 

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Paul A
4 years ago
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Jakub1324Contributor I
asked in Components and Architectural
Can't play stored music from android

Hello,I can't play music stored on my Xiaomi Mi9T Pro. Spotify And Sonos Radio works fine. I can see music stored on my device, but when I try to play anything, it doesn't start And IT says that the track Is no longer available on my device. Any idea why?I tried to restart/reinstall. Diagnostic report No. 1088721956 Thanks

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Simon B
4 years ago
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TuchsethContributor I
asked in Components and Architectural
I have problem SONOS One Black, do not have sound.

I have problem SONOS One Black S/N 48-A6-B8-89-AF-F2-7I can connect the system normally. There is a normal light status but no sound,I have other SONOS models that can connect and play normally.I've tried to reset it all 3 times. Can't fix the problem. How do I fix the problem? 

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Paul A
4 years ago
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Dstewart42Contributor I
asked in Components and Architectural
products separated into two different “Family Rooms”

I was trying to add Amp to my “Family Room”. I was adding the Amp to connect wired speakers to my TV setup. The house actually also has speakers prewired in a games room and outside on the patio all connected to a hardwired switch box.When I clicked “Add product”, it found the amp but instead of Amp being part of my Family Room set up (including play bar, sub and a pair of one speakers) it appears in “Family Room 2”, with no other products. And the sound is perhaps consequently not coming out of the connected wired in speakers.  My question is how do I remove this Family Room 2 or at least get the Amp to be part of Family Room where all the other Sonos components are. Or is there some other reason that the Amp is not functioning and playing the sound into the different rooms? It’s a complicated issue I know. Thanks.

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D
4 years ago
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jonnio12Contributor I
asked in Components and Architectural
S2 dissapointment

I recently was given bad advice by the Sonos sales team that i could buy the Sonos beam surround set and not have to upgrade to S2.   Unfortunately when it arrived, upon connecting the bass speaker i was told i would need to upgrade.    I went through the process of upgrading as i thought i could run S1 and S2 in parallel, (although i was trying to avoid this).   I had both systems up and running although through different apps it worked.   I could handle that for the time being as i intended to upgrade again in the future to move entirely to S2.  However, now when ever i go into my S1 app.   I get the switch to S2 splash page and i have to reconnect my S1 system.  This has essentially rendered it useless as its a painful process each time i want to use.  I now use a Bose bluetooth speaker in my dining room instead.    Does anyone else have this problem?   Im reluctant to go through support again as they will just show me how to reconnect, when what i really need is a permanent solutio

1995
106rallye
4 years ago
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laforetContributor I
asked in Components and Architectural
Radio Suisse Classique ► then immediately ■

Radio Suisse Classique: Sonos connects then immediately halts. The German and Italian channels of RSC are online on Sonos and TuneIn and are playable. The French RSC is online and available on a PC browser and also on my stand-alone Web radio. I’ve updated all the player firmware and upgraded to S2 controller and rebooted all the Sonos units.

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J
4 years ago
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RubbertjeContributor I
asked in Components and Architectural
Multiple ongoing connectivity issues

I’ve been having ongoing issues with my Sonos S2 system, receiving the following errors (at random):Unable to connect to device. Try again later. Unable to add songs to the Queue Unable to play ‘SONG XXX’ - the connection to Apple Music was lost. Unable to play ‘SONG XXX’ - the song is not encoded correctly. Unable to play ‘SONG XXX’ - network connection speed insufficient to maintain playback buffer. Unable to play the selected item. An error occured while adding tracks to the Queue (1000) An error occured while adding tracks to the Queue (1001) An error occured while adding tracks to the Queue (1002)This is on top of music just cutting out intermittently. Obviously, quite frustrating, certainly because at other moments, everything seems to be working just fine without receiving any error messages. Note that a) my internet connection is working properly and 2) I have a wired setup, including two Sonos Boosters. I’ve also made sure the SonosNet Channel (6) is different from my 2.4G Wif

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Simon B
4 years ago
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Niccolas DContributor I
posted in Components and Architectural
Grosse déception !!!

Bonjour à tous,Je me tourne vers vous pour vous faire part de ma déception.Je suis client Sonos depuis 2 ans toujours ravi j’avais une Beam avec laquelle je n’avais jamais eu aucun soucis du coup je me suis fais plaisir j’ai acheté une Arc avec le Sub3.Et la c’est la déception total je vous explique.Le Sub se déconnecte toute les 24 heures je suis obligé de réinitialiser l’enceinte pour la faire refonctionner.Bien sûr j’ai pris contacte avec la hotline à plusieurs reprise aucun résultat …J’ai envoyé je ne sais combien de rapports ils ont pris la mains sur mon installation pour contrôler  le paramétrage de mon routeur tous est ok sauf que toute les 24h je recommence le calibrage .La seule solution que ma proposer la hotline est de me raccorder en FILAIRE !En FILAIRE un sub à 800 € j’ai commander pour 1 700 € de matériel et la seule chose que l ‘on me dis c’est de me connecter en filaire je trouve ça inamissible pour du matériel a ce prix la!!Mon routeur est dans une autre pièce pour me

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Krishma M
4 years ago
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MarkinmontrealContributor I
asked in Components and Architectural
Deezer Favorites in App and Sonos?

How do I get my deezer favorites in the app to show up in deezer on sonos?

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Simon B
4 years ago
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adamb7Contributor I
asked in Components and Architectural
Sonos still on network but won't show in app.

I’ve had my Sonos one for about a week now and it’s been working fine. Today, it won’t connect through the android app, it’s not showing in spotify on Mac and it’s not available in AirPlay but it’s still showing on my home network. Connection is listed as great, it has the same IP. I’ve tried rebooting it but it won’t reconnect. 

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Paul A
4 years ago
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davidhorne1982Contributor II
asked in Components and Architectural
Unable to connect to Sonos - reset WiFi daily

Hello everyone, I have this frustrating issue where my Sonos fails to connect. I have to reset my router almost daily.  When it says Sonos has failed to connect, all my other devices are connected and operational. I do have a Sonos boost connected too, could this be the issue?  I have contacted my internet provider who have looked into everything and it all ok on their side. please see attached photo for diagnostic number and issue.  

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Airgetlam
4 years ago
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dinosaursssssssContributor I
asked in Components and Architectural
Sonos One not connecting to Nighthawk AX1800 mesh network

Hi, I’m having trouble keeping my Sonos One connected to my mesh network; from looking around, it seems like people have been able to use Sonos products with the Nighthawk AX1800 (EAX20) mesh extender, so I’m wondering if there’s some misconfiguration on my end. I didn’t change a lot of settings when I set things up, there are separate 2.4ghz and 5ghz networks (I’m not using the Smart Connect features, which combine them) and all the Sonos devices are connected to the 2.4ghz. So everything is connected via the same SSID and password, but if a device switches to connecting to the mesh extender, it becomes unavailable in the Sonos app. The main router is a Nighthawk AX5400 (RAX50S). Anyone have ideas if there are settings I could be changing here to resolve this?

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Rowena B.
4 years ago
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AprilllContributor I
asked in Components and Architectural
more speakers.

Hey, me and my roommates get two additional speakers up when we’re on Spotify (where we would connect to our Sonos directly from the spotify app). The two speakers are obviously not connected to my user so they don’t show up in my Sonos app. I know it is Sonos speakers as I once by a mistake connected to the speakers and when I opened the Sonos app I was connected to another user (but obviously couldn’t do anything as I needed to log on for further action.) Does this mean that they are using our WiFi? I can connect from Spotify and play from the app and it plays in one of my neighbors apartment. The speakers only show up when I am connected to our WiFi, not if I’m on my 4G. Is there any other reason the speakers would show up?

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Simon B
4 years ago
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imacdonaldContributor I
asked in Components and Architectural
Playbase Upgrade to S2 - Poor Sound Quality

I just upgraded to S2 and now the sound on my Plabase is very tinny. Even with max bass there is no real depth of sound. Used t be terrific full bodied sound in S1. Any help would be appreciated. Thanks.

2855
Rowena B.
4 years ago
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