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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,864 Topics
  • 27,054 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4864 Topics
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jose.jeremieContributor I
asked in Components and Architectural
le multiroom

Bonjour à tousJe viens d'acheter 2 enceintes sonos one sl et je n'arrive pas à les faire fonctionner en même temps ,alors qu'elles fonctionnent séparément Merci de votre aide 

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J
4 years ago
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megmegContributor I
asked in Components and Architectural
removing bridge after updating to S2

I didn’t get the memo early enough about removing my Bridge before upgrading to S2, so I have updated to S2, but the Bridge is still connected to my system.  I tried to use the removal tool I read about but I don’t seem to have it (in fact, when I click “Settings” and then “System” on the S2 app I don’t see “System Tools” at all, nor “Remove Products”).  Can anyone help? Can I just disconnect my Bridge manually, or is that a problem?

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M
4 years ago
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SiWiggy
asked in Components and Architectural
Sonos One keeps disappearing from Controller.

My Sonos One keeps disappearing from my controller for Mac (Version 12.1).  I am using Sonos OS: S2. My Mac is operating on OS version 10.15.7. I have tried doing a factory reset and turning power on/off.  The Sonos One comes back, but after a while disappears again. I have other Sonos One’s around the house and they all work fine.  The Sonos One is connect via WiFi using a Linksys Velop system. The node is in direct line of sight and within 5m. Any ideas how I can I solve this particular problem with this Sonos One? thanks

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Simon B
4 years ago
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Romain P.Contributor I
asked in Components and Architectural
Play:1 qui grésille

Bonjour,Je suis l’heureux propriétaire de 6 enceintes play:1 et suite à un changement de box pour passage à la fibre et plusieurs manipulations, une des enceintes grésille maintenant…Pensez-vous que cela puisse être réparable?

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Mark P
4 years ago
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Icemike557Contributor I
asked in Components and Architectural
trueplay setting not available but previously tuned

I recently moved my speakers but no longer have an ios device to turn off trueplay, which was set up previously. I do not see the option anymore to toggle trueplay. Is there anything I can do?

2662
ratty
4 years ago
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jplumhoffContributor I
posted in Components and Architectural
Grouping Only Two Rooms

Seems like today’s iOS update just broke my ability to group my garage (Sonos One) and living room (which uses a One for L+R) im pretty upset about this. I don’t have another speaker to use in a room where I’d want music. HOW CAN I group just two rooms again?!

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J
4 years ago
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NommieContributor I
asked in Components and Architectural
Spotify playlists too long

Hi,   The vast majority of our household’s use of both Spotify and Sonos are playing Spotify playlists through our Sonos system.     For years, I had no problems.  Recently, however, a few of my long Spotify playlists would no longer load in Sonos when launched in the Sonos app.  I began receiving the “unable to add songs to queue” message for Spotify playlists that were around 4,000 songs or more.  I can get around the situation by launching the Spotify playlist through the Spotify app and then sending it to Sonos.  That’s more inconvenient compared to the Sonos app, but it works.    However, I also used to enjoy having some of those long playlists be morning or afternoon alarms, but when Sonos loads for an alarm a playlist that is too long, it flips to the chime instead.    Anyhow, did something change in a software update a few months back?  Is there some deep setting I can change somewhere?  Or maybe it’s just me?   Thank you.

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B
4 years ago
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MichaelCibula
asked in Components and Architectural
Audio dropouts with all Gen 2/3 vs mix including Gen 1.

I’ve often had issues with audio dropouts where some speakers keep playing and others go silent for awhile. I know there are a lot of possible solves, but one question I’ve been wondering is if my older Play 1s might be the issue. I have a mix of speakers including Play 1, One, Arc, Move, Sub (Gen 2), and a Boost. I’ve wondered if upgrading the Play 1s to either a One (or SL) might improve reliability. Curious if others have noticed any material differences. Thx!8.5.1

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Simon B
4 years ago
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shezContributor I
asked in Components and Architectural
Sonos not working after apple update

Following Apple update Sonos no longer working...sound now intermittent

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Annazel S
4 years ago
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rbrownCollaborator II
asked in Components and Architectural
Intermittent distortion.

Diagnostic : 1462913809Randomly I get a sound like radio with no signal, white noise, loud for a second or so, happens with YouTube Music and Amazon Music, so I don’t think it’s service related.I saw something about possible wifi issues, but that seems to be the blame for everything, surely it should be buffering, and this has only started happening recently.

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Simon B
4 years ago
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mlabadanContributor I
asked in Components and Architectural
Sonos AMP crackling sound.

Hi we have multiple sonos products in our system.Been using Sonos Amp for most part of the year. Several weeks ago it started having crackling sound while watching TV on all apps.Sonos System still on S1. Sonos Amp wired thru ethernet and hooked to an LG C8 oled via hdmi arc and paired with a Sonos SUB v2.  Tried setting the sound output to both PCM and AUTO still the crackling remains.Happens every now and then but now getting more frequently. Sounds ok when I switch back to TV audio output using the built in speakers but when i switch back to the AMP via hdmi arc the crackling resumes. Playing music thru sonos using spotify and tidal no issues. All firmware both on TV and SONOS are updated.Will updating to SONOS S2 solve this? but i really do not want to update as I have a mix of new and legacy devices.I know the crackling issue here on the forums are a plenty but been a SONOS user for almost a decade and this is our first time with this issue. Yeah its been a frustrating experience

8865
Simon B
4 years ago
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rweiner
asked in Components and Architectural
Sonos Radio and CR200

Does Sonos Radio work with a CR200? Mine just says “unable to browse music.” Sonos Radio works fine on my phone, iPad, and desktop.

2004
C
4 years ago
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Lindsey ilicContributor I
asked in Components and Architectural
audio actions in routines are currently not supported on this device

I have an echo Dot and Sonos one, I also have some smart home items. I'm creating routines in Alexa and get the prompt Sonos one "audio actions in routines are currently not supported on this device" although it them proceeds to complete the audio action… What do I need to do to keep the audio action but stop the stupid message !

20827
Smilja
4 years ago
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Phil JohnsonContributor I
asked in Components and Architectural
Sonos 'losing sight' of Plex

Most of the time my Sonos Connect delivers Plex music content to my AV system perfectly however, periodically, even whilst playing Plex content, it simply stops and repostd that the content can no longer be found.I have tried many things to sort this - rebooting the Connect, restarting the app, checking that Plex is still running OK (which it always is) and re-authorizing the Plex server to Sonos. Sometimes I thing the re-authorization works, but not always.It is most infuriating as it seems to always fail just when we have visitors etc.

2254
Bumper
4 years ago
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McswiggenTrending Lyricist I
asked in Components and Architectural
Unable to connect - aghhhhhhh

Diagnostic 147347860EVERY TIME I want to play music I have to got to the living room; switch the plug on and off on the Playbar ( also added unplugging & plugging in the Ethernet too which I feel has slightly better success rate when combined with the switch on and off!).Tried everything I feel; firmware, I’ve taken the switch I had out my network; I’ve removed my second router from network; I’ve made sure 2g and 5g are same name; reset the virgin WiFi hub fully, made sure no guest network enabled… still every time… such an pain to listen to music; thought Sonos was supposed to be easy, clearly I’m not the only one with these issues, as seems a frequent topic but think I’ve tried the suggested solutions. I don’t have any issues with anything else connected in the house and have 250Mbs connection. 

70634
M
4 years ago
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AritenauerContributor I
asked in Components and Architectural
Sonos stops playing the middle of the night

I steam a white noise loop at night to help me sleep. However, it stops several time in the middle of the night.I use two methods. I tell Alexa to “play brown noise”. This stops several times at night. I do the same thing in my kids room (which is just an echo dot no Sonos), and it will play nonstop for days if I don't stop it. The second method is playing a track from Spotify. This method will stop once per night. All of this is a fairly new occurrence within the  last few months. My setup is Sonos Play:1 stereo pair connected with Ethernet through a switch individually and linked to an original Amazon echo. The Ethernet is new as of last night, we used to run on wifi, but I'm seeing the same issues persist, regardless of connection.

12182
A
4 years ago
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David BatchelorAvid Contributor I
posted in Components and Architectural
Ask Alexa to play music twice via Spotify

Whenever I ask Alexa to play music from Spotify she always says “now playing...” however there’s then silence. If I then repeat my request she says the same thing but the music does actually start playing - is there a fix?

51717
Rascal23
4 years ago
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JgeibigContributor I
asked in Components and Architectural
802.11 AC compatibility with new Sonos Speakers (2020)

My current router is currently listed as one that Sonos has a compatibility issue, so I am looking to buy a new router.  However, I am unclear is the new speakers released earlier in 2020 are compatible with 802.11 ac routers.  All of the discussions on the community are dated a few years ago now and do not apply to the new speakers.  A duel band router would have a 2.4 GHZ band, and i read they are backwards compatible but I want to confirm before buying. Does anyone know?

1611
Stanley_4
4 years ago
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dangrsmindContributor I
asked in Components and Architectural
SoundCloud go playlists not loading

After a recent update, Soundcloud playlists stopped loading. I can see the playlist, but when I click on it it’s empty. However visiting Soundcloud, the playlist is not empty. This my main use of Sonos so it’s a big problem for me. Spotify still works.Example: https://soundcloud.com/toots-the-maytals/sets/got-to-be-tough contains tracks but they don’t load on Sonos

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Rowena B.
4 years ago
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pjf749Contributor I
asked in Components and Architectural
Playbar optical input poor quality sound

The sound output on some channels keeps dropping/poor quality - Sky main event on BT sport is the worst!. The cable no longer held in sonos playbar firmly. Changing cable makes no difference. Is this a known fault ? Seems that the physical input has failed. Works on wifi ok.   

27011
Simon B
4 years ago
gearHunter
gearHunterContributor I
asked in Components and Architectural
System reset, can no longer add Apple Music

My Sonos system was connected via Ethernet through my Playbar. I’ve moved my internet to a different room, meaning Sonos is now connected through a Play One. I couldn’t get the system to work and opted to factory reset all speakers. Since going through the factory reset process, I can no longer add Apple Music to my system. Each time I try, the Sonos app transfers me to Apple Music where I select, “Already a member” at which point I’m asked for my password. I am then presented with a pop up window saying, “We’ve run into a problem. Try again.”Here’s a diagnostic: 593911634Thanks in advance, to all that chip in. 

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gearHunter
4 years ago
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Jbrew1234Contributor II
asked in Components and Architectural
constantly cuts out while using TV music or YouTube

Diagnostic #2021553568when it works well, it’s great, but listening to music from a tv source or YouTube makes all other speakers besides playbar and 1s in family room cut out. It is so annoying, I run around turning off WiFi on all other things in the house but it changes nothing, please help.i also have a boost, which does absolutely nothing.

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J
4 years ago
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N15663Trending Lyricist I
asked in Components and Architectural
Issues with 12.1?

Ive had really horrible performance on the latest updates. Song titles don’t update, grouping/volume doesn’t update or is very slow, etc. I rebooted the network per a support sessions with Sonia and rebooted my units and reinstalled the app today. Any ideas?

21613
Annazel S
4 years ago
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jaimepabonContributor I
asked in Components and Architectural
can't connect to SiriusXM

able to connect to all other services. SiriusXM says, “no selections are available, or unable to browse music

2353
Rowena B.
4 years ago
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garysladeContributor I
asked in Components and Architectural
Authorising with Apple Music

I recently changed my Apple ID and subsequently lost my Apple Music service connection. Since then I have tried my new password to no avail and have removed and reinstalled Apple Music. When  authorising I get an error when it switches to apple music to authenticate saying “we’ve run into a problem. Try agin”. Anyone have any ideas. My subscription is up to date just the change in password caused the problem. 

1832
Rowena B.
4 years ago
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