Sonos One no longer connecting to anything

  • 6 December 2020
  • 3 replies
  • 135 views
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I have had this Sonos One for a year now with no problems, until yesterday, it couldn’t be found on Spotify, I tried turning the speaker off, nothing, deleted and re downloaded Spotify, nothing, restart router, nothing, I then go to the app, and it does an update, but then it says it can’t connect to Sonos, then I see there is a new app, I download that, it has me do the update again, but it still says cannot connect after doing the update, I have plugged it directly into the router and it will play music through the app but nothing else, and as soon as it’s unplugged it can’t find it, I have factory reset the speaker, and tried to set it up again, and it did find the device but as soon as I tried adding it to the WiFi, it loads for about 10 minutes and then it can’t find the speaker anymore. 

I don’t have any other ideas on what I can possibly do or what could be making it suddenly not work.
 

Any help or ideas is greatly appreciated.

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3 replies

N
Userlevel 7
Badge +18

Unplug the One from power and then restart your router. When it and wifi is fully running, restart your One. Or, there may be a wifi card problem? Try generating a diagnostics and see what Sonos say. 

L

I’ve been having the same problem since the S2 release. I got it to connect to the Sonos app eventually after a factory reset but playing music through voice controls isn’t working and the connection had dropped again the next time I tried to use the app.

N
Userlevel 7
Badge +18

@luxdelumine:  A factory reset loses any diagnostic info so is rarely a solution unless recommended by Sonos. Have you tried my suggestion above?

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