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Music keeps cutting out.

  • December 6, 2020
  • 3 replies
  • 106 views
M

189320415 diagnostics.

 

Tried everything in the guide but the music still cuts out all the time.

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3 replies

Simon B
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  • Simon B
  • Retired Sonos Staff
  • December 8, 2020

Hi there @mjordan68btinternet.com, Thanks for reaching out, and welcome to the community. Sorry to hear about this issue with audio cut-outs on your Sonos system. thanks for sending a diagnostic report of your system, upon checking the information, It shows low bandwidth of signals from the network to your speakers, and audio dropouts are also detected. Kindly check the distance of your Wireless network to your Sonos speakers and check this article about Music service audio stops or skips for some troubleshooting steps about this issue. 

Let us know how it goes and we're here to answer any further questions you have.

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M

Thanks. This had only just becoming an issue so not it was router positioning. I've left it a couple of days and tried again. Seems to be working but I have submitted another diag. Just forbyiu to check. 1599815365

 

Thanks.

Simon B
Forum|alt.badge.img+16
  • Simon B
  • Retired Sonos Staff
  • December 9, 2020

Hi @mjordan68btinternet.com, thanks for the update and for sending a diagnostic report of your Sonos system, upon checking, all seems good with your Sonos system, Let us know if the issue happens again.

Let us know how it goes and we're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
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