Hi @Cbapollo, Thanks for reaching out, and welcome to the community. Sorry to know about what happened to your Sonos Five. for further assistance and so that our higher specialists can help you on this issue. I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They may ask for some pictures of the unit and should be able to provide further and additional options for this concern. 

Keep us posted on how it goes and we're here to answer any further questions you have.