Components and Architectural

Hello, I’ve problems with Spotify playlist on the alarm. It does not start. I’ve a premium account, so i pay for Spotify with a family account.Streaming is no problem from devices. I’ve made several diagnostics and contacted Sonos (in the Netherlands).I’ve no issues regarding no network connection or whatever. Radio does work. Spotify does not work on a alarm, always the chime sound instead of Spotify playlist. Tried on Play3, AMP so no device related problem.Situation: Everything is S2 upgraded.on bottom floor: cable connected Boost (prime router, ASUS imesh network), Arc, 2xOne SL, Sub (gen3) second floor: two separate Play3 third floor: cable connected Play One on cabled imesh ASUS network, Play3, AMPI’ve no problems with Wifi, no problems with Sonos. The’ve checked the network and everything was within “safe” connection zone (all green). Can someone please tell me why doe the Spotify account not start in the morning? It had been working fine before. The problems started round june/

When I play Connect alone it comes on with occasional cut outs. The I add a zone it stops completely. If I start with another zone then add the connect it will play. I have rebooted and competed a factory reset.

I’ve followed all the steps, numerous times, sent emails (nothing), submitted diagnostics loads of times (nothing), tried ringing (nothing). The old app was fine but the new one is just haphazard in finding my system. I’ve changed and upgraded routers to improve connection, reset and factory reset all the devices, works fine one minute and not the next. Everything else in the house works fine. It’s just sonos device connection since the launch of the new app that’s unreliable and frankly driving me away. any help?

I have a Verizon Fios box hooked up to my TV. I have used Sonos for years and I have used both at the same time for years. I'll have music on while someone is watching TV. Just recently now , when the tv is on, and I start sonos app the tv goes to a blank blue screen. My apple tv works but the verizon fios box does not. Now while I'm actively investigating this, I find that once the screen goes blue and I shut down the sonos app the verizon box has to be turned off then back on for it to function normally. Not sure when this started to happen. I update my BigSur OS when apple sends around the updates and I'm wondering if that has something to do with this. Does anyone have any ideas?

Came home today to find my Sonos will no longer work. It won't play music, all services have disappeared and cannot be added. Worked last night. 

Bonjour, Je viens d’installer une Beam, j’ai ajouté le service Sonos Radio, mais j’ai ec message lorsque je veux lire une station Impossible de lire “***** le compte service associé est introuvable dans votre système SONOS

When streaming audio from a browser using iPhone and airplay (primarily referring to YouTube), the audio stops if the browser is minimized or phone is locked.  Are there settings that can be changed in iPhone or Sonos to prevent this?

So I was listening to music in both rooms then all of a sudden it stoped connecting to the sonos 1 through wifi and I can’t get it too connect. I done a diagnostic ( 65327139). I’ve reset it disconnected and reconnected with the Ethernet cable etc and nothing works 

My S2 app suddenly will not connect to the speakers but I can still play music through Alexa. 

I have a house with an S1 setup with 3 amps, 3 play 1 and a move. It also had a Sonons One that i have now tried to install in a flat i own where i have a sonos s2 setup (beam plus ikea speaker). I tried to add the Sonos One but it does not appear in the S2 app. If I run the S1 app it detects the existing S2 system and only allows me to continue on S2. I tried factory reset on sonos one and restart in wired mode but without success. Any suggestions..?

Hi there.  My speakers keep going out of sync.  I’ve followed all self helps inc creating own wifi channels and regrouping speakers but keep doing it.  The support diagnostic number the last time they faulted is: 146769554.   can you please help?  They’ve not always done this, but this problem has been persistent for last 12 months and is getting on my nerves now :(thanks.

I followed the instructions from here; https://support.sonos.com/s/article/1096?language=en_US.  (unplug, hold play/pause button, plug-in, hold until orange-white blinking) The light went through various speed of blinking / fading, and then turned off, after about 5 minutes of holding down the play button.  It did not flash orange and white.  I tried this many times, with long periods of no power. An earlier troubleshooting conversation here:suggests that the playbase has a Connect button, but does not explain where.  The support comment says to look at the page referenced above and to “See pictures (click the inserts) for the location of the Connect Button.”  I don’t see any pictures on page and don’t know what “inserts” are.  I don’t see any clickable links.  Does Playbase have a Connect button?  Any other suggestions?

I had hoped to get support directly from Sonos Customer Support, but it does not appear they are taking calls right now, likely due to some customer support Armageddon event like the one I am experiencing.Two days ago, my speakers have just stopped working. When I attempt to hit play, I see the error message: “Unable to play … Unable to Connect to XYZ”, the app flashes (reloads), and basically gives me a big FU. In the error logs, I am seeing errors such as this: “10/31/20, 11:23 AMUnable to play 'KPCC' - unable to connect to TuneIn.” It doesn't appear to matter what I attempt to stream or playback.The speakers are connected to my Wifi AP with excellent signal strength, the internet is working fine, and no recent configuration changes have been made on any of my network gear. I tried rebooting all of the systems, but not reset them, unaware of what data I might be losing if I do. I am pretty network and systems savvy but there is just no easy way to diagnose these black boxes. I suspec

Just added 2 Sonos SL as surrounds in my family room paired with playbase and sub.  I previously had play 3 surrounds in the room but moved to a new room when i bought the SL’s.  I have a single Sonos One hardwired in another room and all other Sonos devices (12) are wireless.  In general my system is very robust and the play 3’s worked well and still work well in the new room.  When I installed the 2 new SL’s the audio is breaking up when using airplay and sometimes drops out entirely with audio only coming from the playbase.  Happens at the very beginning of any airplay session and when changing tracks using Apple Music from my iPhone.  When playing through the Sonos app using music services no issues.  Any ideas on how to solve?  I’ve already tried restarting my network (Eero), updated and restarted my iPhone.

Hi, i bought a sonos move, playbar and a sub 6 month ago. It worked perfect together. We moved to a new apartment a few months ago and now i cant see the playbar and the the sub together with the move. Sometimes i can see the three products but i cant play them together and most of the time i just cant find the playbar and the sub. What can be the reason? Maybe a low quality of wifi connection?? 

Added boost and tv goes to white screen. Cable tv works fine if I power off the Boost. Turn tv on plug in Boost and white screen comes within minutes. Obviously Boost is impacting cable tv signal but how do I fix it? No problem with previous sonos product.

I am on a pure S2 system, using the S2 app. A bridge is no longer shown as a system component when I am looking at the system in the app.Yet, when I go to the website, a bridge is still shown as registered with my account. I can checkmark it, and it is even eligible for an upgrade. I do no longer have the physical device, though.How can I remove the bridge from the website?---Website sonos.com → https://www.sonos.com/myaccount/system/households/devices/About your systemYou have 1 products in your system that are not compatible with the new app, Sonos S2. Learn about your options below.…BridgeRegistration: 1/25/2014 

I’ve recently added a ZP90 to my network.  Sine then I’ve been having terrible problems with packet loss,  loss, especially to anything leaving the network, going outside.  Internally I’ve noticed that it seems to take several packets to “wake up” the network. I thought ATT was the problem and they have been out, put in a new modem and cleaned up a couple of bride taps.  Always good to do, but the problem stayed.  I pulled everything from the system and no loss to external pings, , pulled everything back in except SONOS ZP90 and still a problem. I switched etherent ports on the back and no errors now.  I don’t find any documentation calling one IN and the other OUT, but it appears to be so.Any information on this?  I need to make sure that I stay stable. Mike S. 

I had a Sonos system made up of 9 connect amps in a central rack powering ceiling speakers in different rooms. 3 of those rooms also have subwoofers. Everything worked flawlessly for 5 years and then I stupidly made the decision to upgrade 4 of those Connect Amps to the new Amp…… 3 of those “Amp upgrades” were in rooms which has a subwoofer. Unfortunately now 2 of the subwoofers no longer work as no sound comes out of them. They show up on my system but when I play something there is no sound and the room status in the Settings>System menu switches from showing Living Room (+Sub) to Living Room (+?).  I have been on the phone to Sonos Support for nearly an hour. In a nutshell the subwoofers no longer work as they are too far away from the Amps in the rack. The new Sonos Amp only operates at 5Ghz frequency and hence its range to connect to the subwoofer is much more limited than the old Connect Amp that operated at 2.4Ghz. The Sonos support professional was pleasant enough but the on

I just got a new phone, and for some reason the same day my Sonos system breaks (Unable to play through Spotify on my laptop). I have tried to connect to my system with my new phone without any luck. So Instead I have began resetting my speakers and trying to create a new system. Now, the application can find my speakers, but when I press ‘go to device settings’ after having pressed ‘install this product’ during the device setup. Nothing happends, the button press registers but then nothing further happends. I did not have these issues on my old Iphone 8 but I don’t have access to that one anymore. How would one resolve this? I have Sonos Play:1 speakers if that is helpful and I am using the Sonos S1 app.

One of my surround sound speakers (one) is crackling. I have tried unpairing and re-pairing and moving the speaker to see in anything next to it is interfering. Diagnostic number 346009813.

Hi,   I am having huge issues connecting with my iOS Sonos Controller to my Sonos Play1 speakers after recently installing a new Ubiquiti Unifi Access Point. I have spent days not trying to get the Sonos Play1 speakers to connect.   I have attempted the following. Changed RSTP to STP for the UAP port Enable Multicast Enhancement (Disabled and Enabled No difference) Combine Name/SSID (Disabled and Enabled No difference) Enable Multicast and Broadcast Filtering (Excluded MAC address for Sonos Play1 devices) Enable IGMP Snooping (Enabled/Disabled No Difference) STP with Priority 4096   Despite trying all of this I have not been able to connect to the Sonos Play1 without physically attaching a cable directly to a Play1 device. I am aware that I can use the SonosNet if I hard wire a device but I want to run the devices in Standard Mode over WiFi.   Why doesn’t this work?   All clients are on the same network/vlan as the Sonos devices and I still can’t connect?   Please help...      

Ever since I purchased my sonos playbar 3 years ago, the sound drops from the LG TV. It used to only happen once every couple of weeks, either watching TV, PlayStation or netflix through the WebOS. Now it seems to be happening 3 or 4 times a day. It is connected via optical cable. This cable has been replaced but it still happens. Are we able to update the firmware or something on my playbar? Or run some sort of diagnostic?

I love Sonos. I have at least 15 products. Everything was fine until I tried to switch to S2. It didn’t recognize my very simple system at my beach house (one play:3 in the bedroom and two play:5 gen 2’s in the living room.  I must have connected a component via Ethernet ten times already. I’ve rebooted, reset, initialized, you name it. My most recent attempt was to connect the play:3 directly to the router. It’s still there. Then I tried incorporating the two play 5’s. It can’t find them. Then I tried to find my speaker. It can’t find the Sonos WiFi.  I’m striking out.  I was on hold for 45 minutes with Sonos, then we were beginning the troubleshooting. Cecil said he’d call back if disconnected. We were disconnected once and he did call back. Then we have disconnected again and he never called back. Now it’s day two and I’ve been on hold now another 20 minutes.  Cmon Sonos, don’t get too big I provide quality support.  This &**cks. I never should have upgraded. I’m lost.  

I just bought a couple One SL’s to set up surround sound and I’m encountering a incredibly loud buzzing/almost feedback sound from one of them that completely cuts out the audio. Right now the LED is flashing orange and white. I’m assuming I just have a fault speaker but I’d like confirmation/further detail on what the issue is if possible.I sent in two diagnostics immediately after the buzzing happened. Numbers are: 1704120026917381552 Thanks!