Components and Architectural

I have a first edition (when it was released) Sonos move and the battery life is poor and now I have a battery fault error.   I am a bit frustrated as I asked for help on Twitter and no answer when I first purchased. love the sounds. I have 5 Sonos products and I love them.  But this needs help.  

is a month since i been having distorted sound on my playbar  in low range, i change my tv is a sony xh90, I'm experience this with the tv digital cable output, and try to with sonos app music and other music streaming app direct (no tv output) and still doing this horrible sound like is Crackling/Buzzing sound in low range i try to redo trueplay but nothing is still make this distorted sound, help

I have successfully updated to S2 version 12.0.1 by my iPhone. The problem is that i can't update the app on my MAC. When I start the app I get the information that I must update to S2 but when I push the update button nothing happen. I then found out that I am running 11.1 on the MAC and tried to upgrade to 11.2 first. But that does not work either. It downloads the upgrade but during “update the controller” I get an error “unexpected failure”  How could I solve this? And another secondary question, I got the answer from the Swedish support contact that I could start a live chat with SONOS support, but I can't find how I start that?

The backlight on my Sonus-1xt has stopped working.  Can it be fixed?

My music cuts out after one or two songs and when I press play again, it goes back to the beginning of the first song. Help! Very frustrating...

New Mac, with my user account on an external SSD. My husband has the same setup on his Mac, and does not have this problem playing from his library.Music will be playing, then stop. When I try to play the next song, there is a long pause, then a long string of “unable to play”. Sometimes this happens when I first start a playlist. Deleting and reloading the music library usually helps. Rebooting my Mac also  fixes it - sometimes. This is happening at least every other day. Help?

We have a Play:5 and 3 Play:1s in our home system. Everything worked great for the first few years, but it seems like every time there’s an update, things get less reliable. Examples:System loses a speaker and it has to be added back. Seems to happen every few months. System can’t find the speaker when we’re trying to add it back. App isn’t able to control the volume, mute, or un-mute a specific speaker -- this is especially true for a particular one of the Play:1s when controlling from a Macbook Pro. Happens several times a month, sometimes several times a week. App isn’t able to add a speaker to or remove it from a group. Again, especially true for that particular Play:1. Happens several times a month, sometimes several times a week. System loses track of a favourite source (especially CBC Radio, especially on one particular user’s iPhone). Update fails because “something unexpected happened”. (I design software interfaces and this is … not what I would consider ideal interface desig

Hi there.  I have 2 Play 5’s set as a hi fi pair with a sub. Just recently one of the 5’s will no longer connect to wifi. It works fine via Ethernet but that’s not convenient.  I have tried all the hard resets etc but nothing works. I have tried on both units and only one will not connect.  my diagnostics number is 1404488130I understand Sonos is with drawling from NZ so would appreciate-some help before you with draw completely.  it appears to have done this since the S2 app. I have tried reverting apps but no change.  thanks bks jase

I recently renovated a building for my retail store and installed 3 sets of Sonance in-ceiling speakers. The contractor also installed a set of Polk Audio outdor speakers outside. I have 3 Sonos Amps and was planning to use one of them for the outside speakers, one for 1 set of in-ceiling speakers and the third for the other two sets of in-ceiling speakers. Unfortunately without my knowledge the electrician wired the outside speakers in series, i.e. He ran a speaker cable from where the Sonos Amp is to the first outside speaker and then connected the second outside speaker to the first instead of running a separate speaker cable back to the Sonos Amp. My question is whether I can deal with this without putting too much of a load on the Amp. I guess I could just connect the one cable to only the left or right channel terminals, but I was wondering if there was a way to use the full power of the amp by, for example, connectig the negative lead of the cable to the negative terminal of the

Hi,I have a Sonos Play:5 running on the old iOS S1 controller app and am constantly running in to playback issues from multiple sources. Basic symptom is that I go to the controller, select any source; Spotify, Radio stations and basically get the error message saying that it can’t playback the source. When this happens, I have on occasion checked for system upgrades and the failure to connect to source is always joined by the system being unable to check for updates.However, randomly, the system will ‘fix’ itself with no intervention whatsoever! Things I have ruled out:Local Internet connectivity is fine during the times where playback fails Wireless signal strength is high  iPhone and Play:5 are connected to the same wireless network Play:5 and S1 controller app are both up to date iOS has recently been updated to 14.2 but this problem occurred on older iOS versions The system only has one Play:5 on - I have other Sonos speakers but I split the system and they’re all now on the S2 co

Today, I noticed that most of my pocket casts won't play strangely Sirius, soundcloud, mixcloud and library all work with no issues.  I have about 12 podcasts, several sources and half of them throw the error 701. I did, today, get my outside DSL line replaced, but again it works fine for all my other services.  Pocket Casts works fine from the app also.  I also reinstalled the sonos app and deleted and re-added the service no change Diagnostic:. 1510266545

Just had a few hiccups with my Sonus system, possibly caused by updates to our BT whole house Wi-Fi system. I rang Sonus and had the pleasure of talking with Andreea T.   their technical assistant who with great patience walked me through the problem and got my system up and Running.A big thank you Andreea T.  for you help and thank you Sonus for a great system. Colin. 

All of a sudden, Sonos stops playing any streaming service at all. It seems to work with local network music, and the tracks are browsable. But since changing nothing one day, it suddenly wont play radio stations, or streaming music sources. Looking in the log it says SCPlayContainerFactory(1): Play error = 701Has something been changed to make old devices not work any more?

Submitted diagnoses 742280991

Today, I added a playlist to the queue.  The music items were in desired order in the playlist on the Sonos menu.  When added to queue they are in random order.

As of about 9/26 Pocket Casts has stopped syncing with my Sonos. The Pocket Casts app works fine on my phone. I’ve removed the service and readded it and there was no change. I am able to see my Up Next list but it’s 5 days old now. Does anyone know how to fix this?

Hello, I have 3 of the newer Amps purchased last year and using the latest S2 app on my Apple 10 iphone and the iOS is 14.1. Everything has been fine up until the last few S2 App / iOS updates.   Some how my Sonos system will start playing music where I last turned it off randomly without any involvement from me and my phone is laying on the desk.  Sometimes it’s 2 in morning and I haven’t had the system “on” for several days. This occurs with both Spotify and Pandora so I don’t believe the streaming services are causing it.Any suggestions?  Thanks! David  

Switched out my WiFi router and after much tinkering finally got 2 of 3 Sonos speakers running by hard-wiring each via ethernet. But one of the devices disappears when I disconnect and try to access wirelessly. Have rebooted the router, rebooted the speaker. Still nothing.Very Frustrating

I am a New Owner of a Sonos moveWe downloaded the App I added the Airplay the Ihone Home screen and itworked once and since then I cant get it to work again I have rebooted the Router and re installed the App any other  ideas ? 

Every time my alarm is scheduled to play a Sonos station it plays a chime instead. If I push the play button to pause the chime and then push it again the radio starts almost instantly. It's a Sonos one Just submitted a diagnostic report but I don't really know what that does and it was 8 minutes after the alarm was due to go off do not sure what value it hasThanks

I used Sonos removal tool to remove old Bridge device and add then Boost. Everything went ok but when trying to update for S2, update software informs me about existing Bridge and not allowing me to update for S2. However, as it was already removed and I do not find the Bridge even from Sonos system list. What should I do to be able to update for S2? System restart???

Hi everyone.  We have used our turntable for the couple of years and are now running into an issue.   Now when we play a record the volume automatically shoots up to 100%.  This issue just started in the past week.  Any suggestions? Charles PS. We have our audio-technica turntable hooked into a Play 5.

I started my Sonos radio HD trial today and found out that when I switched to port from beam, it won’t allow me to skip/rewind songs.

Hi, I’ve been enjoying surround sound for over a year, but suddenly stopped working a few months ago.  My Setup (Living Room):Playbar Connect:Amp (LS+RS) Sub All devices wired through a switch that is connected to the router. Full Audio on Music in surround settings. I’ve gone to Settings > System > Living Room (Playbar) and removed the surrounds and they become a separate “Living Room” group, which now works fine and I can group them or play individually. I’ve unplugged (all four) Connect:Amp’s and the Playbar and plugged them back in after 60 seconds and restarted the Sonos S2 app. I get a banner in the app to add surrounds with Connect:Amp and click it and it sets up as expected, but no sound.  Diagnostic code (before surround setup): 551892727Diagnostic code (after surround setup, playing radio): 1402672324 Hope somebody can help get my surrounds back again.

Hi folks, Looking for some guidance. I've had a perfectly functioning Sonos setup in my kitchen living room - two play 1s, a play 5, playbar & sub. It's a large open plan room and all speakers are connected wireless to my router. A week ago I bought a Symfonisk for my baby's nursery. It seemed very fiddly to connect but I eventually got there, only to find tracks "dropping out", refusing to play any tracks, giving an error about encoding. I figured it was an issue on losing WiFi connection as that area of the house is older, thicker walls etc.  So I swopped one of my play 1 speakers - I removed it from the kitchen, set it up in the nursery and put the symfonisk in its place in the kitchen. The play 1 is functioning perfectly in the nursery. The symfonisk is causing all 5 speakers in the kitchen to drop out randomly. What is the issue here? Is this just down to poor ikea build? It's extremely disappointing and would discourage me from buying any further sonos products.