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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,790 Topics
  • 26,762 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4790 Topics
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mskiki1Contributor I
asked in Components and Architectural
Amazon Music divorced both my Sonos speakers without my approval. 😞

All of a sudden Amazon Music will not play on either of my Sonos speakers.  I have tried to reauthorize and I get an error code.   I deleted app and reinstalled.  nothing has worked.  And, when I try to send a diagnostic it keeps saying it can’t send at this time.  Help!

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Airgetlam
3 years ago
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lizbelt15Contributor I
asked in Components and Architectural
Why does my spotify music stop playing after each song when in SHUFFLE mode?

Since I started using the new app, when I open Spotify to play a playlist on shuffle, it randomly either starts repeating the same song or it stops playing all together after the first song

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Airgetlam
3 years ago
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Roger PollockContributor I
asked in Components and Architectural
Sound dropping over network.

I have 10 Sonos speakers in my home.  2 x Play 3, 6 x Play 1 (1st gen) and 2 x Play 1 (2nd gen).They constantly drop out using music streaming services...particularly Spotify and Apple Music and less so with Pandora.  I have excellent internet connection, boosts etc etc and have spent hours on the phone with Sonos Tech but am still none the wiser as to why the problem is happening.So..does anyone know someone in the Los Angeles area who is an expert in Sonos and other smart speaker systems cause this has been going on for ages and is driving me nuts!! Thx Sonos Community. 

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Simon B
3 years ago
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DKNashContributor I
asked in Components and Architectural
Sonos:AMP temperature hitting 140 degrees!?!?

I just opened my cabinet and my Sonos AMP’s are HOT… I mean REALLY hot. I just measured with a meat thermometer and the middle unit on a 3 stack of Amp’s was over 140 degrees.It seems crazy hot for electronics and a long-term fire risk. I moved the Amp’s to three stacks of two each to eliminate a middle unit, but is there something else I should be doing?? 

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D
3 years ago
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damiencmillsContributor I
asked in Components and Architectural
12.1 update wiped all products and preferences wont connect to WiFi and wont submit diagnostics

Help, as above.

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P
3 years ago
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PrikaContributor I
asked in Components and Architectural
no wifi connection on sonos one after update to 12.1 yesyerday.

Hello Sonos community,i lost wifi connection on my Sonos one speakers after update to Sonos 12.1 yesterday. I have tried everything connecting them. my Sonos beam is not affected. any ideas ?of course I hab tried resetting , router off and on, etc. Even restarting app and one speaker. they just don’t want to connect any more 

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P
3 years ago
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jaymdContributor I
asked in Components and Architectural
Sonos Connect. green flashing lights?

I’m having a problem trying to figure out what is wrong with a Sonos connect.The connect is the later s2 device and I have just purchased it 2nd hand.It seem to pair ok and when it updated and went through the register process it seem to fail registration and started flashing  the green light. The light flashes very quickly 3 times then 4 times in a pattern, nothing like the blinking pattern when setting up.Contacted Sonos but they were no help.i did try leaving it unplugged for hours and when I plugged it back in it did show a white light so went into my system and found the device and tried registering again, but the same happened and now all I get is the flashing green sequence. 

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Krishma M
4 years ago
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German.EnamoradoContributor I
asked in Components and Architectural
volume keeps lowering

I have a Connect:AMP and the volume keeps lowering down automatically in the app. How can I fix this? I tried resetting the Connect and the app, but nothing is working!  Please help!    the diagnostic number is 1481917740.

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Jean C.
4 years ago
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R FoxContributor I
asked in Components and Architectural
Sonos Bridge Not Working

I have three Sonos Play 3 speakers and a Sonos Bridge. The system is 3 or 4 years old. The bridge stopped working; the speakers seem to have power but the bridge appears to be dead. No lights; just doesn't seem to turn on. Is there a way to confirm whether the bridge is working and if I need a new bridge what should I purchase. I looked at available products and it seems that the bridge is no longer available, but it can be purchased on Amazon.

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N
5 years ago
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adamgod60Contributor I
posted in Components and Architectural
Volume Fluctuating up and down on it own

My entire system is fluctuating volume up and down on its own. It doesn't matter if its just one room or all rooms. It doesn't matter if I play from any one of my phones or computer. I currently have 1 play bar, 6 one(s), 1 Play:5, 1 Sub. Internet connection is great. I have updated the app on all my devices. Has anyone else experienced this? Have you found a fix?

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M
5 years ago
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mikeoppedisanoContributor I
asked in Components and Architectural
Sonos Connect volume decreases on its own

After playing music the audio volume will decrease on its own. After i increase it again, it then decreases by itself. I have a sonos connect connected to an amp that is connected to 2 speakers. The amp is wired stereo to mono as im using one channel for one zone and another channel as another zone. Not sure why this is happening.

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D
6 years ago
MrMookie123
MrMookie123Avid Contributor I
asked in Components and Architectural
Proper way to add BOOST to already existing Sonos Setup

Good Morning, I just purchased a BOOST for my home. Easy question. What is the proper way to add the BOOST to an already home Sonos Setup ? Play 5, 3 Play 1's - 2 as a stero pair, Play One, Playbase. I will be plugging the BOOST directly into my router.

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J
6 years ago
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User161887Contributor I
asked in Components and Architectural
Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.

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Ryan S
7 years ago
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User373870Contributor I
asked in Components and Architectural
Why can't I log in to my Sirius account on the sonos controller

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Airgetlam
7 years ago
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Robert_107Contributor I
posted in Components and Architectural
sons says unable to play pandora - connection to pandora was lost. what is going on and how do i fix. is it a firewall issue?

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Jeff S
7 years ago
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