Move unresponsive with flashing white light
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Userlevel 6
+17
Hi
Welcome to the Sonos community and thanks for reaching out to us. A flashing white light on a Sonos device means that the device is failing to boot. Allow me to share with you some recommendations to help out.
I would like to recommend the following basic troubleshooting steps to check if it would help out with the issue.
- Remove the Sonos Move from the charging bay.
- Turn off the Move by pressing the power button for 10-15 secs until the light on top disappears.
- Place the Sonos Move back on its charging bay and without pressing any buttons, the Sonos Move should turn on by itself.
- Once the Sonos Move turns on, I would suggest giving it a good 1-2 minutes to see if the Sonos Move would stay on a flashing white light status.
- If the Sonos Move stays on a flashing white light status, I would suggest contacting our technical support team for more in-depth troubleshooting steps or possible product replacement.
Please let me know if you still have further questions or concerns. Everyone is welcome here in the community.
Thanks,
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