Components and Architectural

I just bought the Sonos Arc SL Bar, connecting to my TV LG-70UK6570AUB via HDMI ARC. When my cable box and sonos are connected via HDMI, no sound through Sonos ARC. I can only get sound when I disconnect everything else or if I connect to Optic connection (Optic connection works on TV and Streaming but I loose “Dolby” sound). This happens every time the TV is turned off and on but if the system detects the cable box... no sound. My Cable box doesn't look modern and neither can't set up or modify the type of audio for the cable box. PLEASE HELP!!!!

I think it is finally time to retire Sonos generation 1 PM that I have. I have three of them and I’m wondering if I upgraded one to the new generation if it will be compatible with the existing 2 zones

Hi, why Sonos app want login when I'm logged in? After re-login is situation same… (No action after click)  

I can't pinpoint exactly when it started, but our Sonos Play 5 (Gen 2) is no longer visible and can't be added to our Sonos network. When we try to Add Product, it is undiscoverable by Wifi only.When we connect via Ethernet, it can be found and we can walk through the 'Adding process' until we finally receive the message 'Your Play:5 has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish the setup from the System tab'. Immediately after that, the system automatically tries to take us through the 'Add Product' process again, but this time we eventually get the message 'Your mobile device couldn't connect to your Play:5. Make sure the Play:5 is connected to power.' If we unplug and walkthrough the process again, we eventually receive this message: 'Your Play:5 couldn't be set up. Unplug the power cord, plug it back in, and try again.' This is incredibly frustrating. We've tried restoring factory settings 5+ times and keep experien

Hi! I bought a new Samsung smart TV and now I can’t use the same 3,5 mm cable anymore. The tv only has a optical output. I tried to use a cable who has an optical and a 3,5 mm combination, I think it’s called toslink.  ( see the link below) That didn’t work unfortunately. I have seen that it’s also existing a kind of optical converter in too 3,5 mm, would that be any better? Would really need some help.    https://www.netonnet.se/art/ljud/hifi/optisk-kabel/nedis-digital-ljudkabel-toslink-hane-3-5-mm-optisk-plug-1-m-svart/1006608.13714/?gclid=Cj0KCQiA-K2MBhC-ARIsAMtLKRtbTfaHwYshcpbWu5XYh8H_OSJELOhH_DmQpaq6uzbnonArZCom3KUaAgQ_EALw_wcB

After the debacle with MacOS Catalina and playlists, I have gotten the update of playlists to work ok - when I add songs and update the Sonos library, the new songs do appear in the playlists (if I remember to do the updates from the Mac, that is - not if I do it from, say, the iPad controller).So far, so good.But there seems to be two things that the Sonos system does not respect:Sort order of playlists My playlists are invariably set to sort by song title and appear so in the Music app library on the Mac. Yet, in the importde playlists on Sonos, the new songs are simply concatenated to the bottom of the playlists, out of any order (except latest in).   Choices made for songs via Music / View Info I have a few songs that I have changed volume for in the Music app or, more importantly, changed start and end times for. These edits are not seen by Sonos. I’d relly rather not have to do manual music file editing…Any comments - any possibiliites to fix these things (or teach me how to make

I don’t know about your experience, but SONOS Roam is an embarrassment. It may work one day, maybe not the next. It MUST stayed plugged in when the chance comes you need to use it. Otherwise, it takes an hour or so to recharge. So much for nice music in the moment. Then, when life is good, and the sound is delightful, it just shuts down. No bluetooth; no wifi connection; no reason. It just freaking STOPS. Worst system EVER! What a waist of money.

I have a smal apartment with the router in center of it and I have 3 IKEA speakers within just 8 meters width from the router. There is one speaker (IKEA lamp 8m away) that keeps getting music cut offs and loses the ability to control it from the SONOS app. I have changed the channel on the router to 11 and the speakers to 6. There is no walls between the speaker and the router and I have tried two different high performance routers with no difference. Between the speaker and the router I have a samsung tv, a Playstation 5 and a Logitec z906 system. The SONOS speaker seems to stop working when the PS5 is ON, while it seems to work (at least it works better) while the PS5 is in standby/turned off. Can the PS5 cause this problem or is the cut offs random? DIAGNOSTIC: 12583358

Hello everyone!I currently own 2 sonos moves.I had the first Move for almost 1 year and it ALWAYS worked perfectly in WIFI (no disconnections). For about 2 months I bought the second MOVE to create the stereo pair.I live in Italy, in an apartment building with several neighbors' wifi networksThe two speakers work perfectly in stereo pairs for about 5/10/15 minutes but then, always one of the two always disconnects and you no longer hear audio (and you can only hear the music from one speaker).- I tried to factory reset the two speakers- I don't have wifi extender and the wifi connection is GREAT and very fast throughout the house (fiber)- I tried in the router to change channels 1/6/11 and rebooted- I tried to group the speakers (not in stereo pair)- I tried to contact the live chat several times, sending dozens of diagnostics (nothing)- I only have 2.4ghz wifi frequency (5 ghz off)- I tried to use different music sources (spotify, from iphone with airplay, from pc with mp3 folders ...

Hello, I’ve recently obtained a Sonos Amp and a Sonos Sub for my TV film setup.The issue I’ve encountered is the following :Setup of Sonos Amp works smoothly. Adding Sonos Sub looks seemingly ok , returns the message at the end of the setup that Sonos Sub has been successfully added but that sometimes the device doesnt show up and a power cycle is required. Sonos sub isn’t visible. After a powercycle of the Sonos Sub the Sub doesn’t show up. Both setup via wireless or wired result in device not popping up within the Sonos S2 app on my iPhone.Cable has been tested on other device to ensure cable is ok , cable is working perfectly on other devices.Repeated the setup process quite a few time , everytime resulting in the device not showing up.Verifying the network connectivity of all the Sonos devices on my router tells me the following :All existing Sonos S2 devices ( Sonos Amp ) and Sonos S1 devices mac addressess are shown on my router except the mac address of my Sonos Sub.Furthermore

Hi. One of my sonos amps stopped working.    I have a flashing white light.   I have tried to reboot, also disconnected for 5 mins, attempted to restore to default, have tried connecting it directly to my router, all of this was done with and without speakers connected to is.    it never stops flashing white unless it is disconnect from power.    has anyone seen this before?    thanks 

As discussed elsewhere the HD upgrade in Amazon Music broke existing Sonos playlists. Apparently the only workaround is to recreate your playlists from scratch. The least excruciating approach I have found so far is as follows:In the Sonos desktop controller open the broken playlist and attempt to play. Observe that the playlist appears in the Queue panel and for each song From the Queue panel (not the Music selection panel) select Info and Options from the song dropdown Select Album Info from the Info panel Now select View All Songs on Album From the album song list use the song drop down to add the original playlist’s song to a new play list. This will add the new version of the file to the new playlist. If you like display the new playlist on your mobile device so you can see the list grow as you add the songs It is still a mind numbing and tedious process but at least the layout of the desktop controller lets you stay organized.

Hi,I have an Xfinity Gateway that is locked to auto channel switching (grr). Because I can’t set a specific channel on the router, is there a preferred channel to set on SonosNet or is it just a crapshoot?Thanks!

HelloIt worked fine for 2 days, now it won't play either from TV or app unless I press physical play button on beam several times,  then it works fine. This happens everything is use it now.Anyone have this issue and know how to resolve, did the usual resets but problem persists.

Hi Sonos. My music stops playing. I think it might be tied to the speaker in my kitchen.  Can you see anything out of the ordinary?Diagnostic confirmation number:1168524756

I sometimes use multiple Apple Music playlists, curated by Apple, across my Sonos estate. I am having a problem with one in particular. It works perfectly well through Apple Music, and I have added it to ‘My Playlists’ but on my Sonos system, when I try to play it, I get the message “We’ve run into a problem. Try again”. Can anyone help please? I am using the main Sonos app (not S1) on iOS and the playlist is “A very Indie Christmas”. It used to work a couple of weeks ago-about the time I upgraded to S2 (not sure if that is a coincidence!) Thanks!

So all of a sudden I don’t get sound from my Amp except for the sound it makes when you turn up and down on the buttons on the amp.  The app shows music playing but no sound. I can even group it with another speaker and get Tv sound to the other speakers in the group but no sound from the Amp itself.  Since I can get the turn up sound I know it’s not the speaker connection. It has been working fine until now. 

Why is the intelligibility of speech so poor on Sonos? I use Spnos Play 1 and Sonos One and listen to BBC Radio 4.  intelligibility is noticeably  poorer than on Amazon Echo speakers. In fact, at times it is so poor that I cannot understand what is being spoken. Why is this and is there a way (apart from adjusting bass, treble or compression) which can improve this?

I fixed the amp with a reset and Ethernet cable connection - but the sub won’t play any sound and gives an error message when trying to connect it - yet after closing and opening the Sonos app it says it has been configured.Diagnosis 894402776

I am trying to set date and time on my Sonos Move and I am unable. From the android sonos app, I go into System > Date & Time.The Set Time from Internet toggle is off. If I change it to on, quit menu and come back, it is back to off. The Date button does nothing and the Time button closes the app.I suspect I have an issue connecting to a ntp server with my broadband provider which is Bell Canada using a HomeHub 3000. 

HELPWe are a small theater company that switched to using Sonos when the Bose BuiltInviable system went obsolete. We love the Sonos system because it works and sets up so easily, until it doesn't. Frustration sets in upon installing larger systems. SONOS says 32 devices is their recommended limit. We are experiencing multiple issues with our 33 device installation. *Rooms falling off the system Music just stops Just trying to get the devices on the system seams like a real struggle Its hard to believe that just one extra device is causing all this. Here is how we have set the system up. The entire system is hardwired except 1 or 2 subs and a Beam or two. The devices that are hardwired are connected to a mannaged switch with spanningtree enabled (sonos recommended). The system has one SONOS Boost attached. (I understand the boost acts as a traffic monitor and is supposed to help with the communication between devices. We didnt add the boost until latter in the setup and Im wondering if

We have problems with a Sonos port constantly dropping connection, happens several times a week, support diagnostic ID is 368309721. Network seems stable, ping is working etc. 

Not sure when this happened but I am not able to access all the music on my hard drive. It’s there, I can see it. It was buried way deep in a sub-directory so I moved it to a more accessible location. How do I tell Sonos where it is? I don’t really care why it got lost as long as I can get access to it again!!(I;m on an iMac running several Play1s and a Move.)ThanksMarc

Hello,Once i install Sonos Boost (RJ45 cable) my whole internet connection is very very slow (TV, laptop, ...).Any ideas how to fix it ?Thank you,Nicolas.

i have a lot of drop out from some speakers using Spotify with the errors “unable to play song - the connection to spotify was lost” and also unable to add titles to queue. THe first 15 seconds of the song will play and then stop. i also get an error saying the wifi is unstable but i am running on sonosnet with some hardired speakersWifi channel is set to 11 with sonos net set to channel 1. i have tried moving the speakers or swapping speakers between rooms but the error still exists. Up to a month ago i had no issues. I dont want to invest in a boost unless i know that it will solve the issue. As far as i can see hardwiring a speaker and having a boost should perform the same.i have submitted a diagnostics report 1607533454