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i have set up a system at a customers house fitted kit 6 sonos amps 3 subs gen3  2 play bars 

now everything works great apart from 1 sub it appears on the app room however it will not play any audio wifi is good in said room unifi nano hd’s are the wifi points. im sure its a firmware problem and from what i have read its been going on for sometime with no fix from sonos. there not cheap and we all expect them to work as they should. 

 

Mesh routers like the UniFi run best in “wired” (aka Sonosnet) mode.  What is happening is the Sub is more than likely connecting to an access point on a different subnet.  See this link for tips (basically, you should wire one of the Sonos devices, or a Boost, to the main hub of the NanoHD router):

 

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