Sonos Sub gen3 fails to play sound

  • 7 December 2021
  • 1 reply
  • 35 views

i have set up a system at a customers house fitted kit 6 sonos amps 3 subs gen3  2 play bars 

now everything works great apart from 1 sub it appears on the app room however it will not play any audio wifi is good in said room unifi nano hd’s are the wifi points. im sure its a firmware problem and from what i have read its been going on for sometime with no fix from sonos. there not cheap and we all expect them to work as they should. 

 


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1 reply

Mesh routers like the UniFi run best in “wired” (aka Sonosnet) mode.  What is happening is the Sub is more than likely connecting to an access point on a different subnet.  See this link for tips (basically, you should wire one of the Sonos devices, or a Boost, to the main hub of the NanoHD router):