Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,083 Topics
  • 24,176 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3083 Topics

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mvoslooTrending Lyricist I
posted in Amazon Alexa and Sonos

Alexa breaking groups (yet again)

I came back from holiday to find that once again Alexa breaks my Sonos groups (third or fourth time). I have 5 Sonos speakers grouped through Sonos (group created from ‘Living Room’ paired speakers). I also have the same speakers selected as preferred speakers under the Alexa group ‘Living Room’. However if I tell Alexa to ‘play music in the living room’ it only plays through one speaker (bizarrely one named ‘Dining room’ although it is part of the group) and if I go into the Sonos app the group is broken. If I just tell Alexa to ‘play music’ then it only plays through the Alexa device (so the preferred speaker setting is meaningless?) So far I have checked for an update (there are none), renamed the living room speakers in case there is a conflict, disabled and reenabled the Sonos skill, rerun device discovery (after every change), set the living room speaker as the only preferred speaker (which then works through Alexa) but any Sonos group created is still broken by Alexa. Basically

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UKMedia
4 years ago
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shashank4thaprilContributor I
asked in Amazon Alexa and Sonos

Sonos Alexa Support for India

Hi, as Alexa already supports India and it does it wonderfully, I am not so sure why SONOS ONE only allows certain countries in the setup and not all as available in Alexa. Is there a technical limitation to use Alexa on Sonos ? i would love to see it expand to India and would like to know if that’s a plan already

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UKMedia
4 years ago
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wrcguyAvid Contributor II
asked in Amazon Alexa and Sonos

Playing BBC on Play:1 using Dot somehow? Bluetooth?

Hello Sonos Community I need some help please. I am based in the UK and have a Sonos Play One linked upto an Alexa Dot. I have been using via my Amazon Prime account the Tunein service to enable me to listen to BBC Radio stations. "Alexa play Radio 2 in the Kitchen" etc etc. However, due to some dispute between the BBC and Tunein they have pulled the BBC from their service which means I can no longer access BBC Radio stations through my Alexa and into my Sonos. Just looking at alternatives and wondered if there is a way to connect say my iPhone via Bluetooth to my Sonos Play One so that via the BBC Iplayer app I could still stream BBC Radio stations through my Sonos Any ideas or alternative solutions greatly received Thank You Brian

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Stuart_W
4 years ago
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jhcovertContributor I
asked in Amazon Alexa and Sonos

Echo Wall Clock & Sonos One (2nd Gen)?

I know that this has been discussed before, and that due to the One (Gen 1) not having Bluetooth there was no pairing with the Echo Wall Clock, however, given that the new One (Gen 2) has a BLE chip, I’m wondering if there’s a way to connect the two of them.  Has anyone had any success getting this to work? 

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J
4 years ago
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siliconeContributor I
asked in Amazon Alexa and Sonos

Alexa cannot understand me - over and over and over again!

Am I allowed to swear in here? Seriously, I’ve gone through all the steps multitudes of times and many of us know how much time it takes do do even a single cycle of resetting sonos controller and alexa etc. It will work for maybe 2 days and then the whole thing starts again! Why can’t Sonos FIX THIS?? Now it seems worse with the last update - as if that was even possible. Now when I try to use the sonos app it tells me one of my speakers is disconnected on an black screen with a ‘room settings’ icon - when I try to press that it simply loops back to the same screen with no results. The only option is to reset the controller. Great - that loops back to you having to log in again and either connect to an existing group or set up new. When you connect to the existing group it recognizes it just fine but then surprise surprise, it sends you back to the black screen saying one of your speakers is diconnected and the whole cycle starts again. If you try to instead start a new group, none of

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Ken_Griffiths
4 years ago
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AndyP99Contributor I
asked in Amazon Alexa and Sonos

Alexa and BBC

Until recently Alexa would play BBC Radio 4 and 6 music on request.  Now when I ask for radio 4, it plays an American station.  When I ask for Radio 6 Music, it selects various BBC stations, but not the one I want.  I’ve tried many permutations for the request.  I see some comments online about Alexa not working with BBC sounds and no longer working with TuneIn, but my Alexa does play BBC radio stations, just not the ones I request! Many thanks in advance,Andy

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J
4 years ago
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guedryjContributor I
asked in Amazon Alexa and Sonos

Alexa Not Working On My Beam

Alexa doesn't respond on the Beam. Help!!!!

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V
4 years ago
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TWFYContributor I
asked in Amazon Alexa and Sonos

Beam Doesn’t Work With Philips Hue

Hi all, My Beam is great. I can turn my TV on and off with it by saying, “Alexa, family room on/off” My issue is that I’ve just installed two Philips Hue bulbs in wall fixings. My other Philips Hue bulbs in the house work with my other Alexa devices. I just say, “Alexa, Sitting Room On/Off” and they turn on and off. When I ask the Beam to do this it responds, “Did you mean Family Room?” When I say, “No,” it responds, “Sorry, I didn’t find a device called Sitting Room.” Any ideas before I murder Alexa?

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J
4 years ago
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VK1975Contributor I
asked in Amazon Alexa and Sonos

Sonos Beam Voice Button Not Working

Hi, i set up my Beam with two Play1s. It is a new Beam. The pairing works fine and music plays and even voice from TV out is ok. One problem, when i click on the Beam microphone button, there were NO REACTIONS whatsoever. No microphone light turna on and no voice heard from the Beam. It is as if that button is faulty. Asked Sonos through messenger and sent report. They say voice not available in Brunei. BUT, the button is totally not working and not lighting UP. HELP !!!!

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AjTrek1
4 years ago
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teddy_tContributor III
asked in Amazon Alexa and Sonos

Spotify via Alexa stops in one room when trying to play in another room

OK. Help / ideas needed please. Room 1 has a Play:1 and an Echo Dot. Room 2 has a Play One (with Alexa built in). Music comes from a Spotify Family premium account. When playing music from Spotify in one room no problem, but starting when asking to play something in the other room, the first room stops. All Sonos are on the same network / account, however in an attempt to fix this I have already reset the Play One and registered with a separate Amazon account which is linked to a separate Spotify user. Any ideas on how to solve this. Do I need to somehow put the Sonos in Room 2 on a separate Sonos user as well. Surely there must be a solution to this as I can't believe it's a unique problem. Any help gratefully received.

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Ken_Griffiths
4 years ago
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patandandyContributor I
asked in Amazon Alexa and Sonos

wont play Planet rock

Just recently when I ask Alexa to “Play planet rock” it comes back with “here’s a station you might like xxxx from Amazon music. What’s gone Wrong?

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Ryan S
4 years ago
HarpuaFSB
HarpuaFSBTrending Lyricist I
asked in Amazon Alexa and Sonos

Sonos Move / Alexa / SiriusXM

Not sure if this goes in here but I am having difficulty getting the SiriusXM skill to work on our new Sonos Move. If I start playing from the Sonos app, it works fine. Ask our Echo Dot or Sonos One, works fine. When I ask our Move "Alexa, play Alt Nation on SiriusXM" I get the following response: "To listen to Meghan's SiriusXM go to the Alexa app top enable the skill and link your account" Where Meghan is my wife. The skill is enabled and I am signed into our SiriusXM account. Not sure what is going on here, disabled and re-enabled the skill to no avail. Anyone have any ideas? Thanks

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V
4 years ago
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TrebleContributor I
asked in Amazon Alexa and Sonos

sonos beam keeps loosing alexa connectivity

Every few days my beam stops working woth Alexa it’s very frustrating I delete devices and re add them it works for a few days then stops again

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T
4 years ago
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KingdruContributor I
asked in Amazon Alexa and Sonos

Alexa not playing radio or amazon music

After updating to sonos 10.2, Alexa has stopped playing radio via Tunein and amazon music. The request is repeated back to confirm but then nothing plays. I have tried disabling the skill in Alexa app, but then I could not re-enable. I removed Alexa voice control from each sonos one and then added it back which also re-enabled the skill in Alexa, but no change. Any suggestions?

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A
4 years ago
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V_KContributor I
asked in Amazon Alexa and Sonos

cannot control spotify via Alexa anymore

It seems like some new update crashed the control of Spotify via Alexa. I thought maybe I am the only one bur I read on Amazon that other users are having the same problem. Whenever I try to tell Alexa to skip the song and go to next it says ” I cannot skip the song on Sonos” When I say pause or stop it just does noting at all. This is useless! Echo dots are working fine so it can't be Amazon. That's not how a 200$ device should behave. Some testing before updates would be appreciated. Seems like the skill stopped working. Please fix.

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UKMedia
4 years ago
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abritoContributor I
asked in Amazon Alexa and Sonos

Sonos Beam asks for Sonos Beam Skill

I recently bought a Sonos Beam. Configuration was Ok. I had setup Spotify as a music stream service but when I say for examnple “Alexa, play songs by Michael Jackson”, Sonos beam responds “Hmm, to do that first enable the Sonos Beam skill in the Alexa app, then say ‘Alexa discover my devices’” I can´t find the Sonos Beam Skill in Alexa Skills. I already have the Sonos skill enabled.

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UKMedia
4 years ago
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graham_51Contributor II
asked in Amazon Alexa and Sonos

Alexa stop command not working on sonos my library

Until very recently i have been able to use the voice command 'alexa, stop music in the living room' when playing music from my library (off my NAS). All other commands such as resume, skip, volume up, etc all still work. The stop command still works for other streamng services such as radio and amazon music. Tried alternate commands to stop such as pause, freeze, halt but nothing works My system is a mixture of echo dots connecting to a zp100, play 1 and play 5. All used to work fine and now all have the same issue I have tried disabling the sonos skill and then setting it back up again but no joy. Anyone else have the same issue or know what the fault is? thanks

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G
4 years ago
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greyowl998Contributor I
asked in Amazon Alexa and Sonos

Beam, Alexa and Samsung TV remote can't control volume

Connected a Beam to a Samsung mu6400 40 inch TV via HDMI/ARC and installed Alexa. Beam works as well as it does on my other Sonos players/amp - with streaming services and local NAS Alexa seems to work OK - its my first use of this. The TV remote vol up/down works with the soundbar but shows 'device input' on the screen when I change volume. I tried to switch on TV with Alexa - OK and change volume - again OK. The problem is that, after issuing an Alexa command, the Samsung ( standard or smart ) remotes volume/mute buttons stop working. Only way to get working again is to switch the TV off/on. I've checked and even when the only command to Alexa is something unrelated to the TV e.g. "what's the weather", as long as the TV is on, the remote volume control stops working. NB: anynet + / HDMI-CEC is enabled on the samsung; there are no other HDMI devices attached to the TV. Even when the remote is not working, I can still change the Beam volume OK using the app (IOS ). I'll just put

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G
4 years ago
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mbisi78Contributor I
posted in Amazon Alexa and Sonos

alexa slow to reply on sonos one but fast on echo dot on same network

Hi, I've 2 sonos one, configured in a room. On same network i've 2 echo dot. Alexa is so sloooooow to respond from sonos one,barely unusable. On amazon echo dot, connected on same wifi is working correctly. Anyone else has noted this issue or have any suggestion or workaround? Thanks

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R
4 years ago
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StuhughesAvid Contributor I
posted in Amazon Alexa and Sonos

Amazon hd and uhd

Just to say I have upgraded to the hd and uhd and the sound from my sonos system is now even more incredible. Definitely recommend

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ratty
4 years ago
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TMONZContributor I
asked in Amazon Alexa and Sonos

Alexa voice too loud

It’s far too loud. When I ask for my flash briefing she speaks at a normal volume. Then when the briefing plays it’s incredibly low so I have to turn the volume up. Then when Alexa speaks up again she’s SO VERY LOUD. This issue seems to come up over and over with no actual solution. All n all the Sonos 1 seems to have been a gimmick. Well I fell for it. Had I known how sketchy Alexa was in this I wouldn’t have opted for it.

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T
4 years ago
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Barry NashContributor I
asked in Amazon Alexa and Sonos

Sonos controlling lights

How do I get Sonos to turn smart plug lights on and off?

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AjTrek1
4 years ago
A
aj523Contributor I
asked in Amazon Alexa and Sonos

Alexa sorry im having trouble understanding

So I bought a pair of sonos one's in april because I wanted to combine great speakers with an alexa app. Boy has this been a nightmare. One problem after another. Called sonos on record at least a dozen times and they couldn't get the problems solved. They told me I needed a boost so spent $100 on that amd still had issues. Finally customer service told me its verizon and my routers fault and I should reach out to them even though I have 32 wireless devices being controlled on my network and never had an issue and I got the boost. Bs on them! Finally i reached out to a local installer who knows what they are talking about and who helped me for free get it to almost work. This guy was better than all 12 of the sonos technicians. Crazy. So now I can play music in stereo thru the speakers but cant get Alexa to work. I have that same error message that dozens of posters have reported in this community. Funny I never see a post that describes what the fix is. Does anyone know? We've tri

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AjTrek1
4 years ago
J
jonathan_42Contributor I
asked in Amazon Alexa and Sonos

Adding the new Gen 2 Play 1 to my Sonos Playbar - Can I add a Gen 1 and Gen 2 to create voice activated surround sound

I currently have a Sonos playbar. Im fully aware that I can add the Gen 1 or Gen 2 play 1's to the playbar to create surround sound and great TV / sound experience. My question is if I buy 1 x gen 2 play one and then the original gen 1 play 1 and connect them all up, when I use Alexa and the voice controls for example to ask it to play Oasis greatest hits, will all the speakers work or just the Gen 2? I'm trying to establish if i need to buy 2 x Gen 2 speakers when they will be sitting 5 meters apart.I like the Gen2 new feathers but it seems silly have 2 of the speakers in the same room. Thanks

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jgatie
4 years ago
C
chickentomContributor I
posted in Amazon Alexa and Sonos

Alexa reminders set and played on Sonos One

I'm fairly new to the world of Sonos, having had a Play 1 for nine months and having been impressed enough by its capabilities to buy a Sonos One. I'm also a committed Amazon Alexa person. I have an Echo and three Dots. I decided to buy a Sonos One rather than a second Play 1 as a replacement for the Amazon Echo in my kitchen, believing (mistakenly as it turns out) that this would mean using the Sonos One alone rather than a Play 1 plus an Echo or a Dot. I was unaware that the abilities of the Alexa enabled Sonos fall short of those with which a dedicated Alexa device is endowed. One such shortcoming was revealed when I asked the Sonos One to set a daily Alexa reminder to prompt me to check the temperature of my stored hot water. The Sonos One responded to my voice request in exactly the same way as an Echo and I expected to be reminded by a spoken message every day at the time set. I think, on the first occasion, that the Sonos One spoke the reminder, but on every subsequent occasi

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C
4 years ago
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