Question

Sonos keeps disconnecting from Alexa

  • 12 December 2020
  • 1 reply
  • 91 views

Love the new sonos one i bought about a month ago except that it keeps disconnecting from alexa and requiring me to go into app and remove alexa and reinstall.  i have read this is a know bug and would like to know if anyone here has a fix.


1 reply

If you have any Alexa ‘groups’ or (other) smart-home devices listed in the Amazon Alexa App device list, then try to rename them in their own App/software so as to ensure their Alexa device-list names are ‘unique’ - that can usually help resolve most Alexa connection issues.

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