Has anyone in the group experienced Alexa losing its connection when it’s close (in proximity) to a sonos speaker? I’m ticking off possible issues with our Alexa dropping (intermittent wifi) connection. The rest of the house WIFI is ok (verified already and other iOS devices operate when Alexa is down). I’m wondering if there is a channel interference issue being so close. Thanks
Best answer by Paul A
Welcome to the Sonos community and thanks for reaching out to us. Allow me to share with you some information to help you out.
Wireless interference is caused by other devices that are wirelessly capable of connecting to the internet. Allow me to share with you the guide about how to reduce wireless interference.
Here are some of the devices that commonly use 2.4GHz or 5GHz wireless connection as indicated and the guide which contributes to wireless interference.
- Cordless or DECT phones
- Wireless video transmitters or security cameras
- WiFi routers, WiFi extenders, and access points
- Wireless audio systems
- Baby monitors
- Wireless cable and set-top boxes
- Smart home device hubs
You may also want to consider going through the guide on how to deal with an audio skip or stop.
I hope this helps.
Please keep me posted and let me know how it goes. I’d be more than happy to help you out if any other issues occur.