I purchased the Move about a month ago. Have it linked to Alexa and use it mainly to play on Spotify. Voice commands will work for a period of time then will stop responding to Alexa. Only thing that works is removing Alexa via the Sonos app then re-adding. That will work for a period of time then it will stop working again. I’ve tried resetting the Move, enabling/disabling the skill in Alexa, logging out of Alexa and logging back and nothing works. The only thing that gets the voice commands working again is deleting & adding the voice assistant in the Sonos app, which again only works for a period of time before it stops responding to the Alexa voice command.
Thanks a lot
Sonos diagnostic code: 169626