Amazon Alexa and Sonos

I updated my system with the S1 App as I have an old Play 5  and now none of the Alexa Voice controls work.. Help

This is one for Sonos: ever since BBC launched Sounds, we’ve not been able to start BBC Radio 4 on our Sonos speakers, either as the preferred speaker or just by asking “Alexa, play BBC Radio 4 on kitchen”. Instead Sonos plays a different station, most recently BBC Cymru 😅About four days ago it suddenly started working seamlessly. I was so pleased. However, this morning they're back to their old tricks (Alex and ‘kitchen’), and it doesn't work.I read somewhere you were having problems agreeing a licence or something like that with the BBC; it might have been something to do with their introduction of the Sounds app. We're you testing a fix? Can you get it working again?

I love my Sonos Beam w/ Alexa, but it really sucks that a lot of baseline Alexa functionality doesn't work w/ Sonos. For example, I want to set a Routine that shuts off my TV, dims the lights, and plays Jazz music from Pandora at volume 10. I can easily setup this Routine on my iPhone, but Alexa on Sonos doesn't support it at all, which is incredibly annoying. Does your engineering team have a roadmap or timeline to adopt more of the standard or baseline Alexa functionality, like Routines?

If I am playing music in my kitchen on my Sonos One and then walk into the living room, how do I ask Alexa to start playing the same music in the living room on my Sonos Beam. I know I can press and hold the play/pause touch button, but I want to ask Aexa to do this for me.Option 1 is I want the music to stop in the kitchen and play in the living room Option 2 is I want the music to continue playing in the kitchen but also play in the living room.I have groups set up in the Alexa app:Group 1 called Kitchen Group 2 called Living room Group 3 called downstairs which is Kitchen group + Living room groupAny help?

I have Beams and two Sonos one (gen 2). If I initially set them up with Alexa, can I later on switch to Google assistant?

Alexa controls my Sonos speakers for music just fine.   But when I turn off music and turn on the TV through my Sonos speaker, Alexa will not control the volume.   I CAN control the TV and music volume through the Sonos app.   Not sure what happened as Alexa WAS controlling the TV volume just fine but I can’t figure out what may have happened to have Alexa no longer able to control the TV volume of my Sonos speaker yet is works on music just fine.  

I have both the S1 application and recently added S2 due to G3 Sub added to a room.  We use Alexa throughout the home and now cannot use it where S2 is being used?

Hi,I have a brand new Sonos One. Alexa works fine with Spotify, but when I want to play radio from TuneIn all Alexa says are:  sorry, something went wrong.This works fine on my Amazon Echo device.I can Also play from TuneIn via the Alexa app on my phone on the Sonos One.What can be wrong?

This has happened several times in the past and each time it gets just a little bit different.  Here’s the scenario, I have a sonos move, beam, and 2 play:1’s in my set up.  I have the beam and plays set up as a stereo surround system.  I have Alexa configured as a voice assistant on both the move and the beam.  With the move, if I say “Alexa play todays hits on pandora” it will do nothing.  If I play it using the sonos app it plays, and I can control the volume with Alexa but nothing else.  “Alexa stop” doesn’t work, “Alexa stop pandora” doesn’t work, “Alexa play 80s on pandora” doesn’t work.  If I say “Alexa play my music” it will say “shuffling your music on amazon music” but then do nothing and continue to just play what was already playing.I’ve gone in and removed the alexa app from the sonos app altogether and then re-added it.  This seemed to resolve it for a few days but now it’s back to the same behavior.  I’ve removed alexa from the move and re-added it but still the same pro

This question has been asked for more than 3 years now and surprisingly Sonos doesnt have a proper answer. What is going on. Do you have a development team or not ?

After going around in circles and chasing my tale for an answer I finally figured out the solution to my particular issue.  When I asked Alexa to turn on/off the Tv, the response was always, " Tv does not support that".  Long story short, opened Alexa app on my tablet, found my Tv ("Sony Bravia") and Alexa suggested different comands to try, for example. "Alexa turn on/off (LIVING ROOM TV").  Alexa mute (LIVING ROOM TV")  It turns out just saying turn on tv, turn off tv is confusing to Alexa as it needs to know what you labeled your Tv, for example.  Living room Tv, Kitchen Tv, Bedroom Tv and so on.  Once I told Alexa were the tv was assigned she executed the command and made me a sane person again.  Hope this helps.P.S. I love my Sonos, wow wee, thats some system.

Is it possible to change the word from alexa to wake up the move?

I just purchased a sonos beam and i’m setting it up. I have it configured with alexa and it plays by voice control with no issue. When trying to play a station from the amazon alexa app, it fails. Sometimes the beam says “i’m having trouble playing music,” and other times the app says “this play queue has timed out.” I have uninstalled and reinstalled the alexa app to see if that helped but no dice. The app does not present the same error when playing to other devices in the house Has anyone experienced this issue? I’m curious if this is supposed to work from the alexa app because I would love to be able to have the music play on the beam and my echo dots simultaneously throughout the house   

I have a very specific question.  I just spent twenty minutes on the phone with Sonos support, and I was rather disappointed with their understanding of what their systems can do . . .  I have a Soundbar, Sub, and two Play 1’s for my Living Room 5.1 system.  I have slowly started to integrate my Alexa system with Sonos.  If I talk to Alexa right now, I have no problem commanding Alexa to play music in my living room from my Alexa Echo Show 8 through Sonos.  This works great.   Now, I want to “play music everywhere,” meaning I want to play music in the other rooms that have Alexa echos or dots by creating groups AND the Sonos system . . . The problem is, I have found NO WAY to do this.  I can EITHER command Alexa to “play everywhere,” (which plays through all of my Alexa components,) OR I can command Alexa to play in the Living Room which plays through the Sonos system in the Living Room.   The weird thing is if I command to “play everywhere,” the Alexa Echo Show 8 (which is the control

Hi,  I have searched the community but not found quite the same issue. But similar problems with alexa and music stopping had me following the advice on resets, the general troubleshooting tips etc. The help from UKmedia.  I've been through all that and cannot fix this. What happens is this.  I have Amazon music which will play fine for a while when controlled by Alexa but will always at some point stop and freeze. The alexa app will show the song as having stopped with a large negative time left and the only way to unfreeze is to jump tracks in the alexa app.  When playing from Sonos app this never happens. So it makes my voice control pointless as I always need to have my phone handy.  Any help on this would be really appreciated as I've tried every kind of reset, etc and can't get rid of it.  Amazon tech line don't have anything other than reset to offer.  Thanks  

Buenas noches. Alguien me puede colaborar instalándole alexa a mi sonos 5. Ya intente cambiando la región pero me sigue saliendo que por restricciones no se puede 

Hi there,I currently have a Play:1 and am thinking of getting a Beam to be used with my Vizio TV, but I just discovered my TV doesn’t have an HDMI-ARC port. From what I understand, I could still set up the Beam through my TV with the included adapter but I wouldn’t be able to use Alexa to control the TV. That would be okay with me, however, does that also mean that Alexa wouldn’t work at all through the Beam? For example, if I set up the Beam to be on the same network as my Play:1 and my TV is off, could I still activate Alexa on the Beam through voice commands and have her play music from Spotify?Any clarification on this topic would be helpful and please just point me to another thread if someone has already asked about it! Thanks!Kyle 

I can’t get Alexa work with my Sonos Amp. Any help on how I can link then?

I found a 2 year old thread where the Sonos people said they were “working on this”.  I guess they must work pretty slow.  Anyway here’s the old thread:https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-voice-volume-too-loud-6798465Maybe a new thread will get them to actually do something? What the heck is up with Alexa on the Sonos in general and the Sonos Beam in particular?  So I’m listening to TV.  Everything is fine.  I say “Alexa what time is it?” and she SHOUTS “ITS FREEKIN 10 ‘ CLOCK!” at the top of her lungs causing the dogs to start barking.OMG!  I can’t use Alexa on the Beam if she can’t learn to use her indoor voice.  How did this thing even get to market like this?  Have any Sonos engineering people ever used Alexa on a real Amazon Echo device?  She doesn’t scare little children and cause plates to fall out of the cupboard.  She sounds normal.  And if she’s too loud, you can turn her down.  Music and Alexa are always at the same volume.  Everything works fi

I had to implement a second Sonos system due to adding a Five and Arc (S2 only) to existing Sonos S1-only speakers.When setting the speakers up in Alexa one can only choose a single system.It would be very useful to be able to include more than 1 system. Sonos could do it by either a) allowing selection of more than 1 system in the existing Alexa skill, or 2) adding a second skill (Logitech does this for its Harmony remotes).

While watching TV our Alexa enabled Sonos sound bar periodically responds to tv dialogue interfering with and muting the program. How can I stop this from occurring

I have a new Sonos One (2nd Gen) Ethernet connected and an Amazon FireTV Cube (2nd Gen) also Ethernet connected.  Both are connected to the same hub (and hence - the same router).  I can control the Sonos One from my FireTV Cube.  I also have an Ethernet connected AppleTV (3rd Gen) which can drive the Sonos Sound via Airplay 2.What I want:  FireTV sound to be heard from the Sonos One.I don’t know if this can be supported.  I have heard that BlueTooth is a possible mechanism, although I don’t see much talk of how to configure that on this site. Anyone else with this request?

Considering buying a Sonos Arc to go with new TV. Only Sonos we have is a Sonos One speaker in lounge which we use with Spotify & Amazon Music. We use a Amazon Echo dot 3rd gen to control it, works better than Sonos mic. The Sonos one will be put in another room. Can we still use the echo dot to control the Arc. Yes I know the arc has a mic, but the echo dot by were we sit works great. I may add a Sonos sub later on next year,before it gets mentioned we are not interested in surround sound at all. I'm buying this online as no Sonos dealers near us. Any help or advice appreciated.

And I see here that in 2018, 2 + years ago, SONOs was working on a fix.  Anyone know the status of the FIX?  Thanks.

The microphone feature is not working on my new move.  Any idea how to fix?