after the new year Alexa stopped working. I followed the steps on the support page but Alexa is still not responding.
Someone has another suggestion? I also rebooted the Sonos and my router.
Best answer by tomcx
Hi there. I solved the issue.
I use a DNS service and it blocked access to the domain: a2z.com. This domain is used to connect to Amazone.
Everything is working fine now!