I have 15 Sonos speakers including two Beams. I initially got the Beams due to Alexa integration. However, I have now given up. I have deactivated the voice assistants on my Sonos/Alexa devices (Beams and Sonos Ones), and have installed Echo Dots next to the speakers.
I have have two major issues.
First, Alexa’s voice volume renders Alexa useless for interaction because she speaks too softly to hear. There have been numerous threads about this over the past few years, yet the issue remains. A recent post here indicates that your engineers were unaware. LOL. They must be new hires since it has been an issue since day one.
Second, so many Alexa capabilities are not enabled, such as communications.
So my recommendation to those who like Sonos and use Alexa is to use separate devices, because Alexa / Sonos integration really is poor.