Answered

Spotify and Alexa

  • 27 October 2020
  • 6 replies
  • 177 views
U

Has anyone else been able to resolve the issue with Alexa acknowledging a song request and saying “playing” on Spotify, but then just not playing.

Also recent issues with Spotify just not working or dropping out (direct instructions from App, not Alexa).  
 

Attempts to resolve by disabling and enabling Alexa and Spotify not sorted issues.

 

Any thoughts appreciated!

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Best answer by UKMedia 27 October 2020, 10:54

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6 replies

UKMedia
Userlevel 7
Badge +20

I’ve noticed for some time that the first request of the day often does this.  Alexa will acknowledge the request but nothing is added to the queue but the same request asked the second time works.  After this has happened Alexa then responds on the future request first time.

Remember: Sometimes Red Wine helps :)
U

Our system this repeatedly happens throughout the day… I can’t explain it or resolve it!

A

This has just started happening to my system. Have you had any luck resolving?

UKMedia
Userlevel 7
Badge +20

This has just started happening to my system. Have you had any luck resolving?

I tried many things and whilst I can't be 100% sure this, I think is what eventually fixed it:

https://en.community.sonos.com/troubleshooting-228999/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346

 

Remember: Sometimes Red Wine helps :)
A

Many thanks

A

I’ve fixed it. Reset all speakers and used a new Amazon and Alexa account. Working perfect now cheers

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