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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,248 Topics
  • 24,886 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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  • 111
Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3248 Topics
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Francesco DaniContributor I
asked in Amazon Alexa and Sonos
RIchiesta di funzionalità

Buongiorno.Volevo sapere se fosse possibile aggiungere il controllo vocale Alexa o Google Assistant su Ikea Symfonisk.

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Rowena B.
4 years ago
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BurtonLAContributor I
asked in Amazon Alexa and Sonos
ARC alexa when paired with Sonos One w Alexa.

When paring my ARC with 2 sonos Ones as Surround speakers, it appears to disable the Alexa functionality on the Sonos One surrounds, and only allow Alexa functionality on the ARC

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Paul A
4 years ago
gianluca.gerla
gianluca.gerlaContributor II
asked in Amazon Alexa and Sonos
Sonos Beam + Alexa: "Didn't find any smart home device" issue

Hi!Alexa, only and exclusively on the Beam soundbar, seems that doesn’t recognize anything because she tells me “Didn't find any smart home device, go to Alexa App to the section Smart Home to start”.My actual Sonos + Alexa configuration has: 1 Beam + L/R surround with 2 Sonos One, 1 Sonos Connect, and 1 Echo Dot.Preamble: I was a Beta program member, but when I've closed my program, the issue has started.I’ve tried a lot of unsuccessful combinations: by default, my Echo Dot (that is placed in the bedroom) works with every Alexa's smart home device and any music service. I’ve tried to factory reset my Beam, and I’ve found that the two Sonos One, removed from the surround and enabled with Alexa, works correctly too.Also with the factory reset, the Beam doesn’t work. The strange thing is that only the Beam. The other components work correctly.Obviously I’ve tried this guide: https://support.sonos.com/s/article/3516?language=en, unsuccessfully.What else I can try?

89126
UKMedia
4 years ago
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TalesContributor I
posted in Amazon Alexa and Sonos
Sonos Alexa Integration Brazil

Alexa is now available in Brazil but I am not able to integrate my Sonos with it seems Sonos Skill is missing, when it will be available?

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Icardex
4 years ago
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johnlajoieContributor I
asked in Amazon Alexa and Sonos
Wake on LAN pc from Alexa Sonos Beam

Hi,I try to wake on lan my pc from my sonos beam. Its seem to be a sonos beam firmware issue.What I did:flashing a custom firmware to my router r7000 with build in WOL http://xvtx.ru/xwrt/Activate bios and network card to accept the magic packet testing WOL from the build in WOL feature of my router (WORK) testing WOL from an iphone app (WORK) register my pc mac adress to wolskill.com installing wolskill  to alexa (linked sucessfull) discover my pc from alexa (Work) asking alexa to open my pc (she say okay but nothing happen) verified mac adresse from wolskill (perfect) disable firmwall from router  asking alexa to open my pc (she say okay but nothing happen) search the internet see this: https://developer.amazon.com/en-US/docs/alexa/device-apis/alexa-wakeonlancontroller.html Sonos problem?

3293
ratty
4 years ago
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Cybersecurity2020Contributor I
asked in Amazon Alexa and Sonos
Alexa wont play songs from Apple Music

Hi all,  I (like many others) am not having any success getting Alexa on Sonos one gen 2 to play Apple music content via Alexa voice commands here in Ireland. I have unlinked and relinked skills, devices etc in Alexa. I have also set Apple Music as default Streaming service in Alexa app, but Alexa does not find any music on Apple Mysic via voice commands ( yet works perfectly when playing Apple Music content on Sonos app. Any help greatly appreciated.  iphone7 plus running iOS 13.7 with latest Sonos software and Alexa App software. 

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Annazel S
4 years ago
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mkstewartesqContributor I
asked in Amazon Alexa and Sonos
Alexa speaking over the beginning of songs

I know this has been raised elsewhere on the internet (e.g., Reddit) and I searched back several pages in this forum first to make sure I didn’t find an active recent discussion on this.  I also did a forum search but the most recent reference was a thread from two years ago - but, in any event, please pardon if this is in fact an “oh, no, not this again” topic:Is there any fix or workaround to Alexa obscuring the first couple of second of a song with its lengthy announcement of the song title, the artist, and the music service being played - i.e., a way to get Alexa to wait to actually start the song until AFTER it is done with its announcement rather than speaking over the first few seconds of the track?Thanks, Mike Edit to add device:  I have the Sonos Arc, with a couple of Ones on the way.

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UKMedia
4 years ago
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t.dubaereContributor I
asked in Amazon Alexa and Sonos
Brazil - Amazon Alexa

 An you get Sonos in Brazil and does ale a work there 

1151
Rowena B.
4 years ago
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martinhellawellContributor I
asked in Amazon Alexa and Sonos
Connecting Alexa and Amazon Music in two different properties

Hello, I have a mixture of sonos and amazon echo devices in two different properties.  When I travel from one property (my main house) to the other (my holiday home), the experience on my alexa echo devices is seamless.  If I say alexa play music in both properties it connects to my amazon prime account and plays from amazon music which is set up as my voice service.  However with Sonos when I arrive at my other property and say play music or play radio station xxx nothing happens.  I have to disable the Sonos skill in the alexa app and then set it all up again and then it works.  But then when I return to my main house I have to disable the Sonos skill and set it all back up again.  This is a real pain.  Has anyone found a better way of doing this please?  I would be grateful for any advice you may have

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M
4 years ago
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SaraMaisie205Contributor I
asked in Amazon Alexa and Sonos
Echo dot and Absolute Radii

Hi. I’m new to the group and I’m visually impaired.Only a recent problem but my Echo Dot will not play Absolute Radio to a group of sonos speakers. It will only play Absolute Smooth Radio.Was fine until a couple of weeks ago.Can anyone help please.

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Rowena B.
4 years ago
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winrow3745Contributor I
asked in Amazon Alexa and Sonos
Daily mix playlists on Spotify from Alexa not found

Hello All Due to the BBC radio issue with Google assistant I've had to change to Alexa. I now have an issue with Spotify "Your Daily Mix" playlists from the "Made for You" section (the one to six playlists created by Spotify based one what you've been listening to) - this worked a treat with GA but Alexa can't find them. It can find "Discover Weekly" ok though. Anyone know if it's me doing something wrong? Cheers, Andy.

4784
Rowena B.
4 years ago
E
eab6287Contributor II
asked in Amazon Alexa and Sonos
Persistent issue w/ Alexa not playing music from Spotify despite troubleshooting

Having a persistent issue (despite troubleshooting) with Spotify + Sonos. I started experiencing the issue wherein using a voice command to my Sonos One or Beam resulted in Alexa acknowledging the command correctly but then not playing the music (for example “play some jazz”, Alexa responds “Playing Jazz”, but then silence...). Interestingly, while this happens with Spotify (my default music source), when I ask for a radio station (which is streamed by iHeartRadio), it has always worked perfectly without a single exception. I followed the pinned article’s troubleshooting instructions last night (used Amazon web interface to deregister all speakers, removed voice assistant in Sonos app, then re-added it, etc), and this did solve the problem...but only temporarily. This morning only 12 hours later, I again asked to play music, and again Alexa responded as expected, but music did not start. This seems to be a persistent bug; anything that can be done / are others experiencing this? I don’

15001
Rowena B.
4 years ago
Edward R
Edward RRetired Sonos Staff
posted in Amazon Alexa and Sonos
Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup process does use two different apps, so don’t stress if you’re having trouble, we can help. If you are reading this thread, you will now be aware that integrating the two platforms requires several authentication steps which require you to move between applications and interfaces, providing login details and authorising services along the way.Simply put: It involves some moving back and forth, providing information as you go.The issues this post may help you resolve include but are not limited to: - "Your Spotify account does not support streaming on this device." - Radio stations not playing when you ask them to. - Asking for something to play- whether this is acknowledged or not- only to be met with silence.It is worth noting, however, that several of your desired functions may simply not be available on Alexa via Sonos just yet. We have articles t

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UKMedia
4 years ago
E
emz1980Contributor I
asked in Amazon Alexa and Sonos
Unable to play Beat 106 Scotland through Alexa - listen.m3u

I used to be able to listen to Beat 106 Scotland via Alexa on my Sonos devices but now none of them work.  The service is enabled through Amazon Alexa.When in the Sonos app, I receive this errorUnable to play ‘listen.m3u’ - the song is not encoded correctly.I have tried adding the radio station through Tune In by adding the URL but it still doesn’t work.Hope someone can help or shed some light as to why it no longer works.

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Rowena B.
4 years ago
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chmacContributor I
asked in Amazon Alexa and Sonos
Sonos move on a guest network - alexa music controls doesn't work.

I have the sonos move, and every time I travel with it (now 3 separate trips, 3 destinations) the alexa voice control doesn’t work for music. Commands which work at home that do not work while travelling:alexa stop alexa play alexa pause alexa play xxx song from apple music alexa play xxx song from spotifyThe “play music” commands report that they work, but the music never actually plays.Interestingly, volume up / volume down / set volume commands work. So do other alexa functions, asking questions, setting timers, and so on.

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controlav
4 years ago
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martyinblufftonscContributor I
asked in Amazon Alexa and Sonos
Simultaneous streaming through Sonos & Echo Dot

Have been trying to stream music simultaneously to a group of Amazon and Sonos Alexa enabled devices. I called Amazon and was told it was not possible. I called Sonos and was told it is possible.I uninstalled and reinstalled both apps. I can get the mixed devices in the same group, but not in the same multi-room music group.I had to set a preferred speaker in the group and it only streams there; not to my echo and dots. What am I doing wrong?

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M
4 years ago
A
Alpha NeuronAvid Contributor III
posted in Amazon Alexa and Sonos
"audio actions and routines are not currently supported on this device" and then it does the audio routine

"audio actions and routines are not currently supported on this device" and then it does the audio routine; both on beam and one...

23707
Smilja
4 years ago
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Francois12Contributor I
asked in Amazon Alexa and Sonos
Sonos and Alexa

Hello I recently added Alexa to my iPhone. My sonos will do everything I aks it to do except play mu music. I have removed/added/removed the skills and rebooted my whole network and systems to no avail….Help me please I also have lighting applications on phone controlled by Alexa but my sonos does not seem to connect with the functoinnalities  

1053
J
4 years ago
ClarkE
ClarkEAvid Contributor I
asked in Amazon Alexa and Sonos
Echo Dot Interferes with Sonos

After several conversations with Sonos support, I have discovered my Echo Dot is causing interference with the Sonos Connect, which intermittently stops the music and produces error messages such as, “Encoding error...” or “SiriusXM no longer plays Ch. 76...” I had used the Echo Dot for a year without this problem, which began about a month ago. By now I’ve tried changing to the Wired configuration, and making sure the Channel of the 2.4G connection to my cable modem/router is different than the Sonos network channel. Alexa still works with the Sonos speakers. Anyone else have this problem?

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Rowena B.
4 years ago
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ricseixasContributor I
asked in Amazon Alexa and Sonos
Setup Alexa on Sonos on Portuguese Language

Hello,I’m from Portugal. Cannot setup voice control on my sonos one because i live in Portugal. When will i be able to setup this amazing speaker with alexa?

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Annazel S
4 years ago
O
oothingsContributor I
asked in Amazon Alexa and Sonos
Moving from UK to Australia.

We have a sonos one with alexa. Will this work in Australia?

2683
N
4 years ago
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Jane JContributor I
asked in Amazon Alexa and Sonos
Pairing Sonos One and Sonos One SL

I am new to Sonos and bought an Arc with two speakers for the TV in lounge. However, I am trying out the Sonos One and Sonos One SL in the kitchen and they are fabulous. My issue is that Alexa was working fine with the One but then I paired it with the SL and it has stopped working.The shop told me I could pair them and still use voice assistant. Help, please.

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J
4 years ago
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BasboContributor I
asked in Amazon Alexa and Sonos
Google assistant.

I have google assistant working on the sonos with everything working ok, but can’t get it to add anything to my ‘shopping list’. It keeps saying i need to change my permission. I’ve allowed everything on my app, I can even add things to my ‘shopping list’ via voice control on my phone, but not on the sonos.  Help?!

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H
4 years ago
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callumc16Contributor I
asked in Amazon Alexa and Sonos
sonos devices with a group on alexa only playing from one device when asked to play music

I have a sonos one & beam both Alexa capable and both in a group on Alexa. When I ask Alexa to play music it is only playingfrom 1 device within the group. This use to work and the only thing that has changed is that we had a sky box installed. 

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J
4 years ago
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BoxmanContributor I
asked in Amazon Alexa and Sonos
Music will not play

Spotify and Tune In will not play on my Sonos I have switched router and have Deco M5All was fineNow Alexa is working When I say play xxx It says XXX from Spotify. However silenceI can control the speakers and play Spotify from the phone app. Alexa works for other skillsI've deleted apps skills etc many times I've rebooted speakers and reconnect to networkVery frustrating for such an expensive item Help needed

1083
B
4 years ago
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