Amazon Alexa and Sonos

Bought a Sonos Move. Opened and installed and everything worked correctly at parent's house using either Alexa or Google with Spotify. Couple days later brought it home, installed and voice commands are not returning a result except maybe local ones like "what time is it?" If I say "Alexa / Ok Google Play Justin Bieber" it replies "Ok playing Justin Bieber on Spotify" and nothing happens. I switched default player to Amazon Music and I still get the same result. I have reset the Sonos app, factory rebooted and reinstalled the speaker. Removed the device from both GH and Alexa. And nothing. I feel like setting it up previously somewhere else may have caused some conflict but can't be sure especially since I reset and reboot. Please help! 

Is the amazon Alexa Sidewalk feature going to affect Sonos devices?

Hi all, I currently have a Playbar setup on my main floor with surround they does not include microphones or alexa. I am planning a surround Arc setup in my basement that will support alexa. Once that is set up, will it be possible for the following?Ask Alexa to “play music on main floor” and have the alexa from the basement Arc send the command to the Playbar system? if yes, will I be able to use an Alexa device on my main floor, an echo dot, to command the Arc to command the Playbar to play music?or is that too far fetched?!

Hi all,  Having a bit of mare - and don’t really know where to start with explaining - but I’ll try! TL;DR:I want individual voice control of each room speaker & ‘play everywhere’, but, at the moment that’s not working. Setup:Sonos 1 and ZP90 in living roomPlay: 1 in bedroomPlay: 1 in kitchenOn S1 OS because of the connect What I want:Individual Alexa control of what plays in each room (from the only alexa device, the Sonos 1 in the living room) Play ‘everywhere’ if I want to combine it all into one, big, loud sonos-festWhat I’m getting:Individual control of what plays in each room UNTIL the moment I instruct it to play everywhere. That works beautifully, but then returning to individual control of rooms stops. It plays on an individual speaker, but the wrong one. For example… play ‘xyz’ on livin

My old reminders work perfectly speaking to me. All the new ones I make appear correctly in the Alexa app but just "bing" instead of talking. I suspect this is since I updated the Sonos version . I'm  loathe to reset up the device in case the working ones won't after I try and re jnstall. Any ideas.Cheers

Hello all, I tried to find my answer in other posts but none seemed recent enough to answer my questions fully. I am redesigning my room right now which currently has 2 Sonos Ones. I am adding a TV and an Amazon Fire TV Stick. I’m wondering if I will be able to put the audio from my Fire TV Stick through my Sonos One. Also, and much less importantly, would I be able to control my Fire TV using voice commands through my Sonos?  Any help is much appreciated! Happy New Year!

When I obtained my Alexa-Enabled SONOS Move speaker in 2019 I set up a routine for Alexa to say a greeting, give the weather, and play NPR News.   It initially worked great. Then, after an upgrade by SONOS or Amazon, it played the “Audio actions in routines are currently not supported on this device” message, but then went ahead and performed the routine. Now following further upgrades the Move speaker only plays the “not supported” message and no routine. The routine plays just fine on my iPhone using the Alexa app so I presume the routine is good. Because I have so much Sonos hardware in my home I am running the S1 Sonos Controller on my devices. Does anybody have any suggestions or solutions to this little problem? Thanks much for any input!

Hi. I’ve set up my Sonos beam and 2 x Sonos ones in my lounge and connected up as surround sound to my TV. I’ve synced Spotify and everything was working great. If I asked Alexa to play Spotify the TV audio would turn off and Spotify would play. Unfortunately I’ve changed something and now Alexa won’t play Spotify. I have to go into Spotify and select the room I want it to play. Any suggestions? oh and happy new year!!!!! 

Has anyone else been able to resolve the issue with Alexa acknowledging a song request and saying “playing” on Spotify, but then just not playing.Also recent issues with Spotify just not working or dropping out (direct instructions from App, not Alexa).   Attempts to resolve by disabling and enabling Alexa and Spotify not sorted issues. Any thoughts appreciated!

Hi there, after the new year Alexa stopped working. I followed the steps on the support page but Alexa is still not responding. Someone has another suggestion? I also rebooted the Sonos and my router.  Tom

I changed router and had to set Sonos speaker up again.After set-up I said Alexa play 98.1 the bull.She said playing 97.1 the bull but no music??

How do I set up Alexa on a Sonos in hk. Alexa isn’t on the Hong Kong App Store and it’s not an option in the Sonos app - the app only offers music options not voice.  Thanks 

Hi SonosI would like to ask you if you could add option to all speakers which have Alexa and google assistant included independent volume option for us.Well for example Beam when I watching TV and want to turn lights of the response from Alexa is too quiet and when I will try to move the volume up on the buttons on beam it will adjust total volume on my TV as well what is not what I really want. The same on Sonos One and I believe on all voice assistant speakers.We really need in app an option to adjust Voice assistant what will not have an impact on TV volume or music volume at all. There should be setting for general volume too like it is now but independent for BOTH voice assistants please.Is there any chance you can add this feature in app please as it is really terrible experience to have it like it is now to be honest.Thank you for reply.All the best.Juraj 

I have 15 Sonos speakers including two Beams. I initially got the Beams due to Alexa integration. However, I have now given up. I have deactivated the voice assistants on my Sonos/Alexa devices (Beams and Sonos Ones), and have installed Echo Dots next to the speakers.I have have two major issues. First, Alexa’s voice volume renders Alexa useless for interaction because she speaks too softly to hear.  There have been numerous threads about this over the past few years, yet the issue remains. A recent post here indicates that your engineers were unaware. LOL. They must be new hires since it has been an issue since day one.Second, so many Alexa capabilities are not enabled, such as communications.So my recommendation to those who like Sonos and use Alexa is to use separate devices, because Alexa / Sonos integration really is poor.

I have followed all the set up, enabled and disabled etc but nothing! I done have a microphone light so don’t know if it is on. When I add Alexa it talks about an Echo but the Sl does not need one. I am on day three now and losing the love. Please help an idiot.

This has been a problem since the BBC stations left TuneIn and I’ve seen lots of posts on it but I just wondered if Sonos have sorted out the voice integration with the BBC Sounds app. When I ask to play a BBC radio station on the Sonos One I get the announcement and the BBC Sounds jingle but no radio sound. It works via AirPlay, but not being able to activate it via voice for months now is really annoying. 

Hi,Prior to two days ago our Sonos system was working fine, now whenever we ask Alexa to play “Fun Kids radio”, it plays Fun Kids Junior.We can play Fun Kids through the Sonos app but not if we ask Alexa.Before it started doing this we didn't even know there was a Fun Kids Junior.Has anybody any suggestions as to how to correct this?Thanks

When will multiroom be available with Sonos speakers (with Alexa built in) and Amazon Echos?

will surround one's  mics will be disabled?

I’ve seen a lot of conversations in this forum about TV control voice commands through a Beam or Arc not working properly, but most seem to indicate intermittent success or that one or the other command won’t work (i.e. can tell Alexa to turn the TV on and that works, but off doesn’t, or vice-versa). I just installed a new Arc (upgrading from a Playbar) and it’s setup and functioning perfectly, including the Alexa integration.  However, I cannot get the Sonos Arc to control my TV at all.  I have a Samsung Frame, model # QN55LS03RAFXZA.  I have the Sonos Arc connected to my TV’s HDMI/ARC port and I have HDMI-CEC/Anynet+ turned on.  However, whenever I attempt to turn the TV on or off by voice (“Alexa, turn on the TV”), Alexa responds with “Sorry I didn’t find a device with the name TV.”  I tried other variations...Alexa, power up the tv...Alexa, power on the tv...etc.  And I was online with Support for 30 minutes with no success either.What con

mi problema es cuando le pido a Alexa música en Spotify me confirma la orden pero luego me dice perdón este dispositivo no está en línea y no pone ningún audio cómo puedo arreglarlo ya desinstale e instale todas las aplicaciones y no logró encontrar el resultado cuando recién compre la bocina si se podía poner música desde la voz

I just purchased the Sonos One device. Aside from it not being very user friendly to sync with my Alexa app, it also doesn’t have the capability of customizing its own wake word. So, I have to be aware of how loud I say “ALEXA”. Otherwise, my Alexa device in the kitchen hears me.  This should be a moderately easy software update and it is definitely a trending concern for your customers.  It’s obviously important to us. So, I hope that it is important to you. 

I think I have found the solution that I am looking for, but wanted to run this by others. I know from reading that there seems to be various ways to use the Echo Link (no amp version) My proposed use is rather simple. I want to take the optical output of the Echo Link and run it unit the optical in of my Sonos Playbar. This will allow me to drive music through the rest of the house that is composed of Echo product, and my living room Sonos system at the same time.  Any reason why this should not work?  Thank you for your time. 

I can’t find a post that is unocked or less than 10 months old about this. I am about to expand my smart speaker collection and so far only use Sonos in one room. I’d ideally get more Sonos speakers, but I really like having my music playing across my house. I know MRM is available on other third-part speaker systems but would rather stick with Sonos if this feature will be available soon. Are there any workarounds to get Sonos to work with MRM?

Hi All, I purchased a Sonos Beam ~45 days ago.  I set it up with 65” TCL425.  Everything worked great until about a week ago.  I can’t get the Alexa to switch the sound to the TV unless I power cycle the TV.  The voice command I was using was “Alexa, transfer to TV” and it use work.  When I try to do it now it says “hmm  I can’t transfer to that input, for a list of supported inputs please visit the list of supported devices”   I completely reset the Sonos Beam & TCL.  Still doesn’t work.  Any ideas?