I have Alexa working on my Sonos System (Arc, Sub Gen 3, 2x Sonos One). But there is an issue. Alexa can’t hear you unless you shout at it or are inches away from the Arc if music is playing or if there is any background noise. Literally you need to say Alexa five times, eventually shouting it to get it to listen. It’s driving my family crazy, as our old system with an Echo Dot worked great.
Is there a fix for this, or can I move the default Alexa from the Arc to a Sonos One? The Sonos One is more in the center of the room, and may hear better.
Best answer by GuitarSuperstar
If your Sonos Ones are connected as surrounds with your Arc, Alexa cannot be used on those speakers. Your best option would be to turn off the microphone on the Arc and set up your Echo Dot in a central location in the room.