I notice that whenever I am playing music through SoundCloud, Alexa does not respond until I manually go into the Sonos app and pause the music. Does this happen with anyone else? I currently own the Sonos Move.
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Userlevel 6
+17
Hi
Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to ask some questions and provide some recommendations to help out.
- When you give Alexa a command using SoundCloud music service, How does Alexa respond to the command?
- Does this issue happen with other music services such as Spotify, Amazon Music, Radio TuneIn, etc (which ever applies on the music services available on your Sonos And Alexa app)
- How does Alexa respond when using other music services?
- Since when did this issue starts happening?
- Did this issue ever worked in the past?
- What changes were made prior it was still working and the moment it stopped working?
- Can we check if SoundCloud is added as a music service both on the Sonos and Alexa app.
Can we try these recommendations and please do follow accordingly.
- Log out of ALL Amazon-related apps which are and not limited to the following. (Amazon Prime, Amazon Shopping, Amazon Alexa, etc.)
- Open the Amazon Alexa app and disable the Sonos Skill.
- De-register any Sonos product on the Alexa App.
- Open the Sonos App.
- Remove the Alexa Voice service.
- Force close Sonos app.
- Force close the Alexa App.
- Reopen the Sonos App. Add Alexa as a voice service.
- Open Alexa app Add Sonos as skill
- Register Sonos speaker
- Add music service.
- Test to check if it works.
- Submit a diagnostic to capture all information performed on the Sonos devices.
Please let me know how it goes and keep me posted.
Thanks,
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