Advanced setups

Hi all.Just wondering if the whole 2.4ghz whfi thing, is still a problem with connecting an Arc soundbar. Really putting me off buying one to be fair, and am I correct in thinking,  if I buy the sub aswell, it will all connect ok, I have the virgin hub 5 box with fifi6.....cheers. 

I have a number of sonos products for about 4 years.  I'm using the app with the black logo on a android phone.  I've have continued flakey problems keeping my system connected. Most are on cat5 connections.  I can't not reconnect even with a system factory reset.  There is a compatibility list on the Help but does not list my products.  Have they all been made obsolete?If not, how do I update or reconnect? I've followed the provided instruction many times over... so it has to be deeper.Thanks. Peter.

I have never experienced a better argument from the company that makes Bluetooth speakers to their consumers… Go back to wired speakers. We can’t even get our app, right.. let alone no relationship with Apple at all..can I #EveryProductAndConcernAtThisPoint..do something!!!!God grant me the serenity.

Thanks in advance, my searches left me more confused than when I began.  I have a RAY connected to an outdoor TV setup over a hot tub. The jets are loud and it’s tough to hear when they are on. I bought another RAY to get more bang. My question is… there is only one optical port on the TV. If I get a 2x splitter and hook both bars into that will it make both of them work simultaneously?

Hi,  I have two Wi-Fi networks one in the house and one in a garden room.  I’d like to connect my very old play 5 gen 1 to the garden room network but having issues doing so.  I believe I need to use the old s1 app to connect, but it doesn’t let me link the device via Wi-Fi or Ethernet cable.

Dear Sonos - as a pro user, and former beta tester, you have destroyed any confidence that I have in recommending - or for that matter procuring and integrating your products into my client projects.  As the saying goes, “you break it, you buy it”. You need to fix this ASAP! 

Has the uncompressed option been removed from the line in settings or am I missing something? I can only see automatic and compressed.  Will Sonos being this option back?  

I have 2 Move 2 speakers that I’d like paired on some occasions(to play in stereo in one room), and separate on others when wanting a single experience when traveling from room to room.  Any idea’s on how to quickly manage this without having to unpair both speakers each time?

Hi community.I have a Sonos 300 and bought a Pro-Ject T1 EVO and a Sonos Line-In Adapter. Now I realise that the cable doesnt connect, as the T1 Evo has a RCA Cable outlet with black+Red but the Sonos line in has only 1 opening and it also doesnt fit.What do I need to get to make this work?

The new update hindered functionality. There is a 5 second lag for every command, it's not as responsive, and has connectivity issues. How can I undo?

I have an old Bose system of built-in speakers--4 zones.The system is now controlled by 4 Sonos Connects. 3 of them are connected to a pair of speakers in each of 3 different rooms. I control on/off and volume through the Sonos app, either on my computer or on my iphone. These are working fine.The 4th is in my Main Room, with 4 sets of small speakers placed around the room. I have a Bose remote control which gives some flexibility (volume, surround sound). Here is the snag...no matter how many restarts I do, I cannot get these speakers to play. In the past, when I had this problem (often), restarts always straightend things out. (BTW--what I would really like to do is somehow bypass Bose...I would be very happy to set surround to ON and volume to medium, lock it all in, and then control the room only with the Sonos app, the way I do the other 3 rooms.)In case it matters, the other components connected to the system are a Sonance 12-50 and a Panamax MR4000.

We’ve had two Sonos systems on the same app (S2) for 4 years - two separate residences. With the latest upgrade, we’ve had nothing but problems.  Slowly working through the issues, but recently, the second residence has completely disappeared from my set up.  I’ve googled this and it tells me I need to set up two separate apps, and this just doesn’t make sense.  Would love someone who has experienced this to help me resolve this issue.    BTW… I absolutely hate the new app!  I certainly hope you are working on the fact that it’s no longer user friendly.  I know change is hard, but this was a disaster implementation.  

Hi there,I’ve ordered a Netgear Tri-Band AX5400 Whole Home Mesh Wi-Fi 6 System (RBK763S).  I’ve been wanting to improve wifi coverage for sometime and there was a good sale. I’m also using Starlink (original round dish and router).  Plan is to replace the Starlink router with the Netgear. I currently haven’t experienced any of the difficulties others have with recent Sonos updates. Everything has worked fine for me. Given the recent issues though, anyone using a similar setup?  Any issues?  Appreciate any feedback 

My current setup is TV to eARC sonos sound bar and sonos AVR with 2 passive speakers as surround sound.I just discovered sonos AVR having an eARC as well. my questions are:Should i connect TV to sonos AVR by eARC instead of sound bar? If it works, is the sound better than the other way?Thank you in advance.

I am trying to set up two Sonos ports on my work network via Cat6.Tried setting up with Sonos app on phone, the app can see the device (MAC) listed but when it goes to add to new system it times out and says no new deices can be found. Tried different ports on our switch.I factory reset the devices. Tried 3 different phones (iphone and Android). Im using the right (newer) Sonos app.Sonos support was little help after 2 hrs on the phone. Our network people say that the firewall is not blocking any of the Sonos ports and here are no outbound access filters in place. We have LAN to WAN without any inspection or filtering in place. Im not sure where to look on my network. The older system we had (not Sonos) was working well until the service went out of biz and that didnt require any advanced setup. My snag is setting up through this app!Any advice?   

Hi guys, first post. I've owned a beam 2, sub mini and a pair of one xls for surround, for about 18 or so months now and I've never had any problems at all with the system. I've always had sky Internet and hub but this week I changed over to EE/ bt's Internet and hub and this is where my problems have started. I  manage to find the beam xls and sub on the app but when I try to add them to a single room it creates multiple rooms with each product separate, it asks me which room I'd like to add each item to but when I select one room it just creates another one. It also takes a long time to find each speaker. It gives me the option to create a surround pair of xls but when I try I just get this message (picture attached) I've reset each speaker and I've also reset the app and the bt hub but it makes no difference at all, I've even turned off the 5g setting on my router but that turns my phone Internet WiFi off so I have to factory reset. I've connected the beam up with a ethernet cabl

I’m researching broadband providers as my BT contract is about to expire. When I joined BT I was given a smart hub 3, which I could not link to the Sonos. Eventually BT gave me an old hub, which has worked. We also tried to link a TPlink system to extend the signal. Our house is 3 floors with foil back plasterboard providing good insulation. Can anyone provide simple practical advice for someone who is not technically minded before I cancel our contract and then find another supplier is going to provide a router that is incompatible with the Sonos system? Current top contender would seem to be EE as they are now in partnership with BT. 

What is the best mesh network for SonosI need large coverage and seamless Sonos connection even if I move my roam from house to the yard.

I am replacing my current system (dumb tv, a/v receiver, subwoofer amp) with a new smart TV and Sonos system. Existing equipment that I plan to keep are DirecTV box and 4 ceiling speakers in TV room (center ceiling speaker in front of tv and subwoofer are also present, but not planning on using due to limitations of new planned setup as it was explained to me).  I might re-add a subwoofer down the line, if not too costly and easy to integrate into new planned setup.  TV is currently connected behind wall to to a/v receiver, which is connected to DirecTV box, ceiling speakers, subwoofer amp, etc.  That is zone 1.There are also 2 ceiling speakers in kitchen, also connected to a/v receiver in TV room.  That is zone 2.I received a quote that was a little pricey, so planning to take on the project myself to save on labor.  Using the quoted parts list, I have purchased 2 Sonos Amps for the 2 zones. Also on the parts list is a Binary Audio Return Extender for HDMI ARC

Changed my internet provider and unable to accessgo to system settings on new update (S2)Tried switching everything off, deleting app/ reinstall Has anyone else been affected by this problem I know that there is major issues with the new broken update Is there anything that I can do apart from getting rid of my Arc/sub gen3 and 3 one sl’s Thanks 

i have wifi that must use proxy to works.how to make my sonos one can connect with proxy in windows or android? if no workaround, well thank you in advance. 

I just purchased 2 or these Sonos Ray and I can see them in my network but the app is not finding them and it keeps tell me to go to System Settings. But won’t respond to me touching the screen? thanks for the help 

Had an existing sonos system for many years with multiple speakers no issues I was using the Sonos beta app and the Sonos 2 app … I have verizon coverage for internet. router is CR1000A I was using a orbi system with this no problem for a number of years….. started have issues with internet speed and coverage etc…. and verizon said I need to remove my orbi and install their extender which came with the pian I have anyway so I did it…. the ext is  E3200  I LOST MY WHOLE SONOS SYSTEM I CAN’T GET IT BACK EXCEPT FOR THE MOVE SPEAKER and I’VE TRIED ALOT OF THINGS I READ ON THE SUPPORT PAGES EVERY TIME I CALL THE HELP LINE ITS A 80 MIN WAITI WAITED I DAY FOR 1 HOUR AND 45 MINS ONLY TO BE TOLD BECAUSE I WAS USING THE BETA APP THE GIRL COULDN’T HELP MEAT THIS POINT I DON’T KNOW WHAT TO DODO I NEED NEW SPEAKERS BECAUSE OF COMPATIBILITY I REALLY NEED HELP FROM A HIGH END PERSON SOMEONE WHO REALLY KNOW WHAT IS HAPPENING HEREI THING

My QNAP 464 NAS and my SONOS amps are on the same network layer, and my PC and other computers can access the NAS's music folder.However, when I add the NAS path (Manage/Setting/Music Library/ → ADD Networked device) and then I select music path and NAS user/password, SONOS cannot find the file, SONOS shows the message:” ‘//NAS/Media/Music’ is no longer available….”, although I still play music from this NAS on my PC.I have checked SMB v2 and v3 of NAS, they are all Please help me connect my SONOS system (7 sonos amp and 1 port) to the NAS, I would be very grateful.my email: dungphant@gmail.comenable.

The network config page IS empty!?Cant add a wifi network to the system.It was perfectly working for years.Help I have no wifi working, 2 rooms have dead sonos five.