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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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Zamar84Contributor I
asked in Google Assistant and Sonos
Google Assistant support in Malaysia II

Figured this topic could use a boost. After reading Lazada reviews and the hapless salesperson confirming that yes, this works with Google Assistant lo and behold i’m facing the same problem.Changing the country profile doesn’t work either, and i’m not going to change my Apple store country and muck up everything else.I’m sure most of us here paid the premium expecting a Google-enabled smart speaker, only to find out the country doesn’t support it. What gives? I have a Google mini and all the Google functionality works, from my google home devices to spotify. Why not Sonos?

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fok_1Enthusiast I
posted in Smart home integrations
IFTTT integration mostly broken since yesterday

Hi,Since yesterday most of my Sonos IFTTT applets don’t work anymore. Might be related to the upgrade from 13.0 to 13.1.Oddly my applet to set the volume to a specific default value in the morning is still working (but I can’t edit it as players are not loading).Not working:pausing a player start playing a favorite radio station on a player editing or adding an applet as I don’t see any players or favorites to selectAction failure messages I see in IFTTT are either:“Internal error (400 Error: Request failed with status code 504)” or “There was a problem running the action"I tried connecting IFTTT with the Sonos service again. That works without any problem, but doesn’t fix anything.To me it looks like there is a communication issue between Sonos and IFTTT backend systems.Anyone else seeing this? Or is everything working for you guys?fok

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Trying to ListenContributor I
asked in Google Assistant and Sonos
S2 and Spotify Family Premium

HiI’ve not given up at the first hurdle, but there appears to be more than one hurdleFYI we have multiple Google Home devices which work absolutely seemlessly (and cost about a fifth of the price)I bought a Sonos One and an One SL on Saturday. Downloaded S2. Created a stereo pair (in the kitchen) and  after many attempts got Google Assistant on there and then managed to link my Spotify family premium account. Finally it works!Asked my wife and son to do the sameS2 will only use my account for the kitchen pair. Not ideal but ok. So I logged in on their phones and then we added their Spotify premium family accounts. Even after unlinking and relinking  their Spotify account to Home Assistant when they try and play music we get told that their Spotify premium accounts need adding to HA and Sonos. Circles.…Its a bit rubbish. This is my first Sonos product Every post I find online says that everyone should have their own Sonos account but this isn’t an option as Sonos S2 defaults to my accou

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GuestieeContributor I
asked in Google Assistant and Sonos
Google home removed most my devices

I woke this missing to see that Google home removed most my devices... Only my Sonos move remained. I checked the Sonos app and the devices had vanished from there too. I have returned from work and with a restart of my router the reappeared within the Sonos app, but without Google Voice connected. I have tried to get the Google Voice assistant back on, but as soon as the app takes me to the Google assistant app, it either says it can't find devices or I get an error. Can anyone suggest what I can do? Some of my devices are showing twice in the Google home app, others are not there at all. Diagnostics is 623539210

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Ken_Griffiths
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iball123456Contributor II
posted in Smart home integrations
Sonos and Logitech Harmony

Hi,I hope someone can help me!I have a Harmony Elite and Companion, each with their own hubs. Both have been set up and working until about 10 days ago. Each one is set up in a different room, but in both rooms they are controlling a Sky box, Samsung TV and Sonos Arc with Sub & surrounds.The Companion is still working fine, but 10 days ago the Elite stopped controlling the volume on the Sonos Arc it was connected to.After a bit of investigation, when I look for Sonos on my network using the Harmony app (as if I'm setting it up for the first time) it only finds a Sonos Move (which I have in another room). There are 8 other rooms with Sonos in and it doesn't find any of them, 11 days ago, it used to find them all.The really odd thing is if I search when using the Companion hub, it finds about half the rooms and still controls the Arc it is set up to control.I'm tearing my hair out with this, I've tried deleting the harmony Elite, resetting it to factory, powering everything off and o

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Corina9091Contributor I
asked in Google Assistant and Sonos
Google assistant and sonos boost

I have an sonos setup of the Arc, Sub and two sonos ones including the sonos boost.When I want to setup the google assistant it tells me that I have to connect to the same wifi network.But I cannot connect with my google assistant to this network.I have two of this sonos systems and both has problems to get the google assistant working. Can you help me out what to do?Regards, 

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erlendsfContributor I
asked in Smart home integrations
Connect Sonos to Samsung SmartThings

Hi,I am trying to connect my Sonos to Samsung SmartThings. My system was connected to wifi and ST could not find any speaker. I then connected my ZP90 with Ethernet. The my ST system find my so is speakers, however, then I am not able to see them in my Sonos app... I have a feeling that I have tried almost everything. Do you think I need a Boost...?

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jbiancardiContributor I
asked in Amazon Alexa and Sonos
Sonos as a source

Would I be able to use sonos as a source in my elan system, and control it through Alexa? Thank you,Jim

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swmh_22Contributor I
asked in Google Assistant and Sonos
Disable Google voice confirmation

Hello!  I have a Google Assistant on my Sonos One.  When I give it a command while playing music or something on Calm through the Sonos app (eg “Hey Google, set an alarm for 6am”) it responds with its confirmation in the loudest voice relative to the background music.  Firstly, is there a way to deactivate the voice confirmation? Secondly, is there a way to reduce the volume of the voice confirmations so it is quieter than the background music I’m playing?    

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Sue DoyleContributor I
posted in Amazon Alexa and Sonos
Alexa responds but will not play radio or music

Tried factory reset Tried signing out of accounts both Alexa /Sonos and removing from speakersalexa will say radio 2 or radio x or Spotify but then will not play anything.would appreciate some further advice

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LittleDreaDContributor II
posted in Amazon Alexa and Sonos
How to get the Alexa Wake Word 'Computer' to work with any Alexa enabled Sonos speakers

While looking around at the new features in the latest Alexa app update on my phone. I noticed that all of my Echo devices including my Fire cube’ now has a prefered speaker option under the ‘connected devices’ section in my Android phones Alexa settings. By default this is set to ‘built-in speaker’ but you now have the option to select ‘change’. Once the ‘change’ option is selected you can choose to uncheck the ‘built-in speaker’ option. Then select ‘WIFI Speakers/Use my preferred speaker option’. Now you will be able to select any Alexa enabled Sonos Speaker not only to play music but to also respond for the Fire Cube/Echo device’s voice  commands instead of the ‘built-in speaker’.If you can see the Sonos Speakers but can’t select them as they are greyed out. Then you will need to simply make sure both the Echo device/Fire cube & Sonos speaker you intend to use are in the same group e.g. ‘Living Room’ group. If the group does not yet exsit, then you will need to create a group &a

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BucksCountyPandaContributor I
asked in Smart home integrations
Homekit music automation and controls unavalable

I’ve been using Apple HomeKit Apple Home with Sonos for about 8 months. Home automation and controls worked great!  When I arrive home, turn on all lights and stat music everywhere.  When I want everything off it did it. Recently I’ve been unable to control Sonos in the Home app.  I just realized that when selecting the speaker it says controls are unavailable. I use an AppleTV as the home hub.  It would usually turn on (including the TV) to make these commands possible. now nothing.things I’ve triedlogging in and out of iCloudin and out of keychainremoved and added the speakerturned off 5G on my routerunplugged and plugged the speakerthis behavior is consistent with all Sonos speakers  

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abc2021Contributor I
asked in Amazon Alexa and Sonos
Which Sonos speaker that has alexa built in?

Which Sonos speaker that has alexa built in? and is it available outside UK?

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bockersjv
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Boogietommo1Contributor I
asked in Google Assistant and Sonos
Google - sorry i can’t find what you asked for with TuneIn

I don’t think there has been an answer on this one?  I have seen may people have asked.  Until last week I was able to ask my google home mini to ‘Hey Google - play <insert radio station> on Play 5. Google would say “ok, playing <radio station name> on Play 5.  Now, its says “ok, playing <radio station name> on Play 5…. sorry i can’t find what you asked for.  driving me mad.  Has anyone found the answer?  Have uninstalled the voice service from the Sonos app.  Have take off and re-added Tunein. Diagnostic:  534294251

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CooleRnaxContributor I
asked in Google Assistant and Sonos
Google assistant and Sonos Arc - connection problem

I can’t set google assistant voice service.I have tried different wifi, different ethernet provider, connecting via ethernet cable, rebooting, reinstalling app. I always get and connection problem error.How can I fix this? 

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jlwachter83Contributor I
asked in Google Assistant and Sonos
Google Assistant Commands/Problem w/ Spotify

Hey guys, I’ve noticed kind of a weird problem that happens with my Sonos speakers and using google voice commands to play music via Spotify. I was curious whether anyone else noticed the same problems. Normally, when asking Google assistant to play music (again through Spotify,) everything works as expected. However, I’ve noticed that, if I use the Sonos app to select/play something w/ my phone, and then later try using a google voice command to play music, Google assistant will acknowledge that the song will be played, but nothing happens. If I repeat myself and ask a second time, it will play properly, but I’ve notice that every time I try doing a voice command to play music after having used the sonos app to play music earlier, I always have to say the command twice before it’ll play properly.  Does this happen to anyone else using Spotify w/ Google assistant? Thanks. 

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James_4
James_4
posted in Google Assistant and Sonos
Voice TOO LOUD

If I’m listening to music at volume 5 or 6 for example, and ask Google to play music or another command, the VOICE IT FAR TOO LOUD, I have to plug my ears.How do i change this?Google speakers used to have a voice setting for the voice volume, this is no longer there.Any updates?

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premiumpContributor I
asked in Google Assistant and Sonos
Google Home can't find Roam

I have a Beam in the lounge with two One SL’s as surrounds. Google Assistant works fine on this setup. I have just bought the Roam and when trying to add the Google Assistant, it simply does not find the device. I have now tried it several times, both through Google Home and also starting within the Sonos app. I removed Google Assistant from my Beam and tried again in Google Home, it found the beam instantly … but not the Roam. Ugh. The Roam is on my network, I can play Spotify through it, I can add it to other speakers to play the same music concurrently (speaker groups?) … but I can’t add Google Assistant … as Google Home just cant find it! Frustrating to say the least. 

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ncolarussoContributor II
asked in Amazon Alexa and Sonos
Sonos Spotify

The last few days when I ask Alexa on SONOS to play Spotify all I get is Alexa responding “here is Spotify” and complete silence. This is happening on all my SONOS Alexa enabled speakers. I have disabled and enabled the Spotify skill and the Alexa app and I am still getting the same results.

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l-palermoContributor I
posted in Amazon Alexa and Sonos
Sonos One Gen 2, microphone is not sensitive enough when playing music or is noisy

HelloI have read other conversations on the topic but they are all quite old and I would like to have an update on this issue. I bought my Sonos One, one week ago and I’m very disappointed with the quality of the microphone, I thought I was buying one of the best smart speakers on the market but it doesn’t look like this one is it. Using the voice control is so annoying that I would have done better buying a normal speaker instead. Can someone from Sonos help out with this issue or if someone from the community knows how to fix it, I would appreciate your help. Thanks​​​​​​​Luigi

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Stevey1976Avid Contributor I
asked in Amazon Alexa and Sonos
Alexa reporting incorrect volume

I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it incorrectly. So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.Steps I’ve taken to fix:Disable and enable the Sonos skill in the Amazon Alexa App. Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no availHowever, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it was only when I asked Alexa to increase the volume and asked her to confirm the volume for Living Room (Sonos Beam name) she would say it was still 1 even after I’d visually checked the volume increase in the Sonos app. Hop

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cpadesteContributor I
asked in Amazon Alexa and Sonos
Sonos One/Move support for Alexa AudioPlayer interface

Sonos One/Move integration with Alexa appears to not support the AudioPlayer interface, at least not fully. The Alexa skill, "My Media for Alexa", uses this API to stream music, however, when playing a list of songs, Sonos plays only the first one in loop. Asking Alexa to play next song works, so it seems it is the play from one to another that does not work correctly. I contact Sonos Web support and basically the answer was that Sonos does not support 3rd party Alexa skills. This is well and good but for example Amazon echo support this skill fully. So it would be great that Sonos is looking to fix that as "My Media for Alexa” skill is the only one works fully by using a local music library (the Plex skill is very buggy in comparison). So please Sonos, look into that

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AdmasterContributor I
posted in Google Assistant and Sonos
google assistant on beam does not function

I'm not sure if other assistant enabled devices have this issue, but the Google assistant on the beam has become pretty useless.I've set the default speaker for the beam to be the beam itself, but I still have to say what room/speaker I want the music to play on.If I ask to skip the song, or change the volume, I get the response "something went wrong". Even with voice match and Spotify premium, getting a playlist or most music to play only work about 40% of the time.The only way to make things work is to use some other Google home device to handle commands and set the beam as a default speaker.Does anyone else find the beams assistant integration lacking? Is there a fix?

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Stingd21Contributor I
asked in Google Assistant and Sonos
Sonos Arc Keeps Disconnecting from Google Assistant

Reaching out to the community after multiple attempts via Chat and over the Phone to support at Sonos, and trying multiple recommended solutions. I’m having this weird issue where my Sonos Arc (purchased Nov of last year) will not work with Google Assistant after an unknown length of time. I have set up Google Assistant and it will work find for an hour, 5 hours, a day, maybe sometimes even a week - then all of a sudden when I say “Hey Google”, it will just tell me “There was a glitch, try again in a few seconds” or “Something went wrong, try again in a few seconds”. I have tried the following:removing Google Assistant and re-adding multiple times removing Sonos from my Google Account multiple times unplugging Sonos Arc and plugging back in multiple times tech support made some updates to DNS settingsAfter each of the above, the Arc will work for a little period of time, then randomly go back into the “There was a glitch, try again in a few seconds” or “Something went wrong, try again

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MikmakContributor I
posted in Google Assistant and Sonos
Sonos Beam and Google Assistant not connecting

I — like apparently so many others — have tried a million times to get Google Assistant connected to my Beam. It worked some years ago, but I must have made some changes... Anyway, I now got it to work by unlinking the Sonos account (which must have been created years ago) on Google. You want to go to your matching Google account and under ‘Security’ click on ‘Linked Accounts’. There, if you have an old Sonos account, unlink that. And then go back to Google Home (or the Sonos app, I guess) and do the normal procedure for adding a device. (this is the direct link to ‘Linked Accounts’: https://myaccount.google.com/accountlinking) BestMikael  

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