Voice control and smart home

I have an sonos setup of the Arc, Sub and two sonos ones including the sonos boost.When I want to setup the google assistant it tells me that I have to connect to the same wifi network.But I cannot connect with my google assistant to this network.I have two of this sonos systems and both has problems to get the google assistant working. Can you help me out what to do?Regards, 

Hi,I am trying to connect my Sonos to Samsung SmartThings. My system was connected to wifi and ST could not find any speaker. I then connected my ZP90 with Ethernet. The my ST system find my so is speakers, however, then I am not able to see them in my Sonos app... I have a feeling that I have tried almost everything. Do you think I need a Boost...?

Would I be able to use sonos as a source in my elan system, and control it through Alexa? Thank you,Jim

Hello!  I have a Google Assistant on my Sonos One.  When I give it a command while playing music or something on Calm through the Sonos app (eg “Hey Google, set an alarm for 6am”) it responds with its confirmation in the loudest voice relative to the background music.  Firstly, is there a way to deactivate the voice confirmation? Secondly, is there a way to reduce the volume of the voice confirmations so it is quieter than the background music I’m playing?    

Tried factory reset Tried signing out of accounts both Alexa /Sonos and removing from speakersalexa will say radio 2 or radio x or Spotify but then will not play anything.would appreciate some further advice

While looking around at the new features in the latest Alexa app update on my phone. I noticed that all of my Echo devices including my Fire cube’ now has a prefered speaker option under the ‘connected devices’ section in my Android phones Alexa settings. By default this is set to ‘built-in speaker’ but you now have the option to select ‘change’. Once the ‘change’ option is selected you can choose to uncheck the ‘built-in speaker’ option. Then select ‘WIFI Speakers/Use my preferred speaker option’. Now you will be able to select any Alexa enabled Sonos Speaker not only to play music but to also respond for the Fire Cube/Echo device’s voice  commands instead of the ‘built-in speaker’.If you can see the Sonos Speakers but can’t select them as they are greyed out. Then you will need to simply make sure both the Echo device/Fire cube & Sonos speaker you intend to use are in the same group e.g. ‘Living Room’ group. If the group does not yet exsit, then you will need to create a group &a

I’ve been using Apple HomeKit Apple Home with Sonos for about 8 months. Home automation and controls worked great!  When I arrive home, turn on all lights and stat music everywhere.  When I want everything off it did it. Recently I’ve been unable to control Sonos in the Home app.  I just realized that when selecting the speaker it says controls are unavailable. I use an AppleTV as the home hub.  It would usually turn on (including the TV) to make these commands possible. now nothing.things I’ve triedlogging in and out of iCloudin and out of keychainremoved and added the speakerturned off 5G on my routerunplugged and plugged the speakerthis behavior is consistent with all Sonos speakers  

Which Sonos speaker that has alexa built in? and is it available outside UK?

I don’t think there has been an answer on this one?  I have seen may people have asked.  Until last week I was able to ask my google home mini to ‘Hey Google - play <insert radio station> on Play 5. Google would say “ok, playing <radio station name> on Play 5.  Now, its says “ok, playing <radio station name> on Play 5…. sorry i can’t find what you asked for.  driving me mad.  Has anyone found the answer?  Have uninstalled the voice service from the Sonos app.  Have take off and re-added Tunein. Diagnostic:  534294251

I can’t set google assistant voice service.I have tried different wifi, different ethernet provider, connecting via ethernet cable, rebooting, reinstalling app. I always get and connection problem error.How can I fix this? 

Hey guys, I’ve noticed kind of a weird problem that happens with my Sonos speakers and using google voice commands to play music via Spotify. I was curious whether anyone else noticed the same problems. Normally, when asking Google assistant to play music (again through Spotify,) everything works as expected. However, I’ve noticed that, if I use the Sonos app to select/play something w/ my phone, and then later try using a google voice command to play music, Google assistant will acknowledge that the song will be played, but nothing happens. If I repeat myself and ask a second time, it will play properly, but I’ve notice that every time I try doing a voice command to play music after having used the sonos app to play music earlier, I always have to say the command twice before it’ll play properly.  Does this happen to anyone else using Spotify w/ Google assistant? Thanks. 

If I’m listening to music at volume 5 or 6 for example, and ask Google to play music or another command, the VOICE IT FAR TOO LOUD, I have to plug my ears.How do i change this?Google speakers used to have a voice setting for the voice volume, this is no longer there.Any updates?

I have a Beam in the lounge with two One SL’s as surrounds. Google Assistant works fine on this setup. I have just bought the Roam and when trying to add the Google Assistant, it simply does not find the device. I have now tried it several times, both through Google Home and also starting within the Sonos app. I removed Google Assistant from my Beam and tried again in Google Home, it found the beam instantly … but not the Roam. Ugh. The Roam is on my network, I can play Spotify through it, I can add it to other speakers to play the same music concurrently (speaker groups?) … but I can’t add Google Assistant … as Google Home just cant find it! Frustrating to say the least. 

The last few days when I ask Alexa on SONOS to play Spotify all I get is Alexa responding “here is Spotify” and complete silence. This is happening on all my SONOS Alexa enabled speakers. I have disabled and enabled the Spotify skill and the Alexa app and I am still getting the same results.

HelloI have read other conversations on the topic but they are all quite old and I would like to have an update on this issue. I bought my Sonos One, one week ago and I’m very disappointed with the quality of the microphone, I thought I was buying one of the best smart speakers on the market but it doesn’t look like this one is it. Using the voice control is so annoying that I would have done better buying a normal speaker instead. Can someone from Sonos help out with this issue or if someone from the community knows how to fix it, I would appreciate your help. Thanks​​​​​​​Luigi

I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it incorrectly. So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.Steps I’ve taken to fix:Disable and enable the Sonos skill in the Amazon Alexa App. Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no availHowever, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it was only when I asked Alexa to increase the volume and asked her to confirm the volume for Living Room (Sonos Beam name) she would say it was still 1 even after I’d visually checked the volume increase in the Sonos app. Hop

Sonos One/Move integration with Alexa appears to not support the AudioPlayer interface, at least not fully. The Alexa skill, "My Media for Alexa", uses this API to stream music, however, when playing a list of songs, Sonos plays only the first one in loop. Asking Alexa to play next song works, so it seems it is the play from one to another that does not work correctly. I contact Sonos Web support and basically the answer was that Sonos does not support 3rd party Alexa skills. This is well and good but for example Amazon echo support this skill fully. So it would be great that Sonos is looking to fix that as "My Media for Alexa” skill is the only one works fully by using a local music library (the Plex skill is very buggy in comparison). So please Sonos, look into that

I'm not sure if other assistant enabled devices have this issue, but the Google assistant on the beam has become pretty useless.I've set the default speaker for the beam to be the beam itself, but I still have to say what room/speaker I want the music to play on.If I ask to skip the song, or change the volume, I get the response "something went wrong". Even with voice match and Spotify premium, getting a playlist or most music to play only work about 40% of the time.The only way to make things work is to use some other Google home device to handle commands and set the beam as a default speaker.Does anyone else find the beams assistant integration lacking? Is there a fix?

Reaching out to the community after multiple attempts via Chat and over the Phone to support at Sonos, and trying multiple recommended solutions. I’m having this weird issue where my Sonos Arc (purchased Nov of last year) will not work with Google Assistant after an unknown length of time. I have set up Google Assistant and it will work find for an hour, 5 hours, a day, maybe sometimes even a week - then all of a sudden when I say “Hey Google”, it will just tell me “There was a glitch, try again in a few seconds” or “Something went wrong, try again in a few seconds”. I have tried the following:removing Google Assistant and re-adding multiple times removing Sonos from my Google Account multiple times unplugging Sonos Arc and plugging back in multiple times tech support made some updates to DNS settingsAfter each of the above, the Arc will work for a little period of time, then randomly go back into the “There was a glitch, try again in a few seconds” or “Something went wrong, try again

I — like apparently so many others — have tried a million times to get Google Assistant connected to my Beam. It worked some years ago, but I must have made some changes... Anyway, I now got it to work by unlinking the Sonos account (which must have been created years ago) on Google. You want to go to your matching Google account and under ‘Security’ click on ‘Linked Accounts’. There, if you have an old Sonos account, unlink that. And then go back to Google Home (or the Sonos app, I guess) and do the normal procedure for adding a device. (this is the direct link to ‘Linked Accounts’: https://myaccount.google.com/accountlinking) BestMikael  

Using Alexa on my Sonos Arc to play Apple Music or control my Fire TV stopped working about a week ago. Regarding the former, it turned out to be a server issue that Sonos fixed. But the latter never came back. I have uninstalled and reinstalled Alexa on the sound bar, disconnected and reconnected in TV and Video settings in the Alexa app, unplugged my TV and Soundbar and then plugged them back in. It did all work last week before the break down. And I can control my TV if I connect it to a different (amazon) Alexa device. But when I connect the TV to the Arc on the Alexa App, it says connected on the app. but when I ask her to do anything with the TV my sound bar tells me to connect a TV in the Alexa app (already done). I called support twice, and they walked me through the same things I had already done then put me on hold and I got disconnected. REALLY frustrating. Anyone else have this issue? Any ideas or advice?

Last week my Sonus One stopped accepting my Alexa command to play BBC Radio Two. If i say “Alexa, ask the BBC to play RADIO two” The speaker plays the “BBC Sounds” but nothing is played. If i say “Alexa open BBC Sounds” Speaker then says “BBC Sounds Ask for news or the name of the Radio Station” Nothing i say plays anything.I have factory reset everything unlinked everything and re-joined everything but nothing makes a difference. It has been working fine for months.To play BBC Radio Two i open the App and find it there. Alexa works for other stuff like “alexa whats the weather like) . Any pointers of where to look next?

Seems like this has been an ongoing issue but wanted to bring back to attention the inability to create speaker groups with sonos and google home products despite sonos being available with google assistant.  Hoping someone has a work around or at least that sonos is moving towards this?  Frustrating to use all other features of google assistant but this. 

Hello everyone,TL;DRCannot set the Roam as the Alexa-enabled device for any room in the Alexa app (unlike all other mic-enabled Sonos products)DetailsJust got the Roam today. I set it up, enabled Alexa on it and I added the Roam to a room within the Alexa app. I can properly play music on the Roam and it responds to Alexa just fine.I am having an issue however.Normally in the Alexa app (I'm using Android), for any room, you can set which device is the 'Alexa-enabled device' so that when you say 'Alexa, turn on lights' it only turns on lights for that room. I have 6 other rooms set up this way through-out the house using a variety of Sonos speakers (one uses a Beam, another an Arc, another a Move, the rest using Ones).For some reason I cannot do this with the Roam. It doesn't show up in the list of Alexa-enable devices.In case of an oddity I actually removed Alexa from all my Sonos speakers, disabled the skill in the Alexa app and deregistered all Sonos devices from Amazon and then adde

Hi,i just got the new sonos roam and when ever i switch it off, it switches on again. How do i keep it off? Thx