Voice control and smart home

Hi, I am having real problems with Alexa at the minute, Firstly alexa cant skip songs, I have followed others and deleted the devices out of the alexa app and it fixes it for a day or so then it stops again. I am not sure that doing this every day is a workable solution. Secondly When asking Alexa to play any music it will only play the first song then stop, I have looked for the household setting but deleting a user out of a household seems a bit drastic as we share our prime account etc. Does anyone have any advice?

Hi!   New owner introduced to the Sonos family as of this weekend, picked up a pair of One SL’s to be used in the garage. Previously I’ve been an all HomePod guy.    So here is my issue, and let me know if this is simply just not a feature of non-Apple speakers via AirPlay. With my HomePods, I have each designated to specific rooms - and to play I hit the AirPlay button, scroll to select desired room, browse music and play. By this method, all sound is completely separated from my phone, IE: if I wanted to pull up YouTube the sound will go through my phone and the music will be uninterrupted on the speakers. Also, adjusting my phones volume with the buttons will do just that, adjust my phones volume and not the speaker volume. I figured this would be exactly how it would work on a non-Apple speaker when connected to HomeKit. To my dismay, my ‘Garage’ room completely disappeared from the AirPlay toggle once I removed my HomePod from that room and added the two Sonos One’s. The only way

I can not activate any of the services “Alexa” or “Google Assistant” as it says is not available for Portugal. In my mobile both services work, and google is clearly selling their own speakers in our country. In a other mobile devices I get the message “Setup Problem - check your internet connection and try again”.   It’s a bit frustrating it doesn’t work any audio service.      

So google home devices like the hub and the mini’s have a night mode where on a schedule it will use a chime to reply to you instead of a voice reply… we like this… only it only works on the all the google assistant devices except the Sonos devices that have google assistant on them. So what is the deal with this?  When will this minor (yet desirable) feature finally be supported?  I thought the last update would fix it but it doesn’t… this is a simple feature that apparently people want… so what are you waiting for?   Thanks for any info! Chris

Hello I’m having trobule setting up Google Assitant on my Sonos one speaker. This is the only device I got from sonos. I’m stuck on finding devices part.    

The voice commands on my sonos beam have never worked properly with my firestick even though I have the two linked (at least I think I did it correctly). The strange thing though is when I use voice commands with my firestick remote in changes the tv inut to the sonos beam and I get a black screen with white squiggly lines that cycles through different patterns. I have to physically change the input back to the firestick to do anything and its like I never did a voice command in the first place. Has anyone run into this issue, I can’t seem to figure it out! I have an LG smart tv if that helps. Thanks!

Hi, I have a large Kitchen / Diner / Sitting Room. In the sitting room area I’m thinking about getting in wall and in ceiling speakers to 2 amps for a 5.1 (plus sub and phantom centre) for movies. I would also like to use them for stereo music and control them using Alexa. I have 2 Sonos One above the kitchen cabinets grouped.   Could I control the in wall and ceiling speakers by simply telling Alexa in the Sonos One. “Alexa, play radio in sitting room” or would they have to be part of the same group? The 2 x Sonos One are in the ‘Kitchen Group’ and the 5.1 would be in the ‘Sitting Room’ group. thanks Adam 

I am a old style Hi Fi enthusiast, recently looked at Bose outdoor speakers at Costco, was almost ready to buy these when i decided to look into a online benchmark where the Sonos Move was recommended, thats what i ended up buying online. I was willing to spend $$$ exited about what i read about the Sonos performance i bought a bundle Sonos Move + One SL on eBay from a large authorized dealer just to later find out that this pair is unable to deliver Stereo, but that is a different story. The Sonos Move arrived yesterday afternoon and i quickly wanted to try it out before dinner, had 15minutes for that. Started unpacking powered it up following the instructions, installed the app on my Android, registration, question after question after update after question, the thing was finally satisfied to play music after around 20 Minutes or so, food on the table getting cold. Grrrr, Ok playing with the Sonos Android app while eating i tried to listen to my favorite music stream di.fm, but no wa

My sonos one and beam will suddenly no longer play Spotify music and says connection was lost. They also won’t link to my Google account now either. I have tried rebooting, resetting up, restarting our internet, and other troubleshooting ideas on found on this forum. Please help!! Diagnostic 1801504021

I am trying to figure out what the Alexa command is to play Sonos Radio Stations on my Sonos Speakers.  I am able to have Alexa play Tunein, and a few others but not any station on Sonos Radio. When I ask Alexa to play Cruise Control on Sonos Radio, it replies that I should first enable the skill for Sonos One on my Alexa app and then ask me to discover devices.  The skill is already enabled and no new devices are discovered.   Can anyone provide suggestions on how to make it work?  

When I ask Alexa to play music on Move, it plays it on another Sonos device in another room instead.  Any ideas why?

Bonjour,   Mon problème est le suivant : J’ai le meme compte et ai validé la connection : ALEXA ET SONOS SONOS ET SPOTIFY ALEXA ET SPOTIFY La lecture de spotify depuis l’application sonos fonctionne (en cliquant sur les boutons) L’envoi par AIrplay de musique depuis spotify vers les enceintes SONOS fonctionne POURTANT, quand je demande à Alexa de par mon enceinte sonos de lire spotify, il me dit VOICI SPOTIFY mais ne lis rien du tout ! Pareil si je demande a ALEXA par SONOS de changer la musique alors ca ne fonctionne pas.   J’ai essayé de reparamétrer la connexion spotify / Alexa ainsi que reparamétrer la connexion Spotify / Sonos ainsi que la connexion Sonos / Alexa. Pouvez-vous m’aider svp ? Je vous avoue ma déception du système sonos que je pensais plus performant...

After streaming music I ask google to “switch to TV” to return to TV sound. Google tells me that she can not help with that. Anyone having same issue and does anyone know the correct command or a solution?

Hi -  I’ve used speaker groups for a while now, but recently disabled it.     Is anyone having trouble with this Alexa still?  It used to work great but is not working now.   When I go to drill into the skill details, it just blinks and eventally times out back to the generic skills list.

I know one can create a group of Sonos speakers within the Sonos app. What I am hoping to do is to create groups of speakers (Sonos and Google Home / Mini devices) using the Google Home app. I can see the Sonos speakers in the Google Home App as visible devices, but I can not seem to include any Sonos speaker as part of the groups. Am I missing something or is this not a possibility? If not, any plans to revise this? The Sonos integration with the Google Voice system is great, but if the voice commands work to play on "Whole House"... I would love for it to include my top of the line Sonos speakers. Any help is appreciated. Thanks!

When starting Amazon Music from Alexa it will not skip to the next song. It will do so when started from SONOS and even with Spotify. I have tried disabling and enabling and removing all my devices, resetting them then reinstalling and finally enabling the Alexa skill. Non of this works and it’s very frustrating and seem like SONOS is either doing it on purpose or ignoring all the threads on the SONOS community. Having a device that cannot skip or resume tracks defeats the purpose of having a smart voice enabled device in the first place. Otherwise, I will just connect my phone to my stereo with an auxiliary input and just do it myself knowing that this way WORKS 100%OF THE TIME

I bought two Sonos One Gen 2 speakers to replace two echo dots.  But the speakers cannot understand me.  I literally have to yell into them from 2 feet away for them to understand me with no music or ambient noise.  From 5 feet away they understand me about 20% of the time.  The echo dots understand me from 20+ feet away in the same locations and environment.  I am very disappointed and expected more from Sonos.  I have a 15 speaker system in another house that works flawlessly, none with voice control though.  Guess I will have to return these speakers and go back to amazon devices.  Just hoping as a last ditch effort that maybe there is a setting somewhere to increase sensitivity?  This is not usable as it currently is.

I am located in the USA and I get the error saying its not available however a few days prior it would allow me to add the service but I never completed the setup. Am I missing something here? Don't see a location or language setting that would now cause this error.

Does anyone know when will Sonos Radio be integrated with Alexa?

Hello, I have a Sonos Beam connected to my TV and a couple of Sonos Play One.   The speakers are working and I can listen to my TV or music in any of them, but I can solve the Alex issue: The Sonos Beam appears to be OFFLINE on the Alexa app.   I tried rebooting, disconnecting and reconnecting the router (wired to the Beam), rebooting the iPhone and the Sonos & Alex apps, etc. Still not working, any ideas? Many thanks

I currently have a Control 4 audio Matrix and i am instead moving to smart tvs and would love to work in sonos to drive the platform instead of the tightly managed Control 4 system.   Here is what i currently have: 3 total 6 zone 225w amps  Total of 18 pairs of speakers (in ceiling or wall) powered by these amps I could possibly combine some of the zones if needed and am trying to see how i can use my existing amps so not to buy antoher one. I see that the “Port” could be used, however, that seems like a VERY expensive proposition to make that work with this setup.   Any insight? Thanks in advance - Tim

I’ve just got a sonos move and have set it up where i used to have a google home.   The google home used to work quite well. I could play music, get weather/jokes, ask questions. It would recognise my voice, and that of my wife and son.   I configured my sonos move and now its terrible! It recognises when any of us say ‘ok google’ but the only person whose commands it understands semi-reliably is my son. My wife and i can’t get it to do anything. In the ‘my activity’ on google assistant it just has ‘unknown voice command’.   Any ideas?

Does anyone know if a future update will allow a Sonos speaker to be set as the default speaker for a google home room? Its so frustrating this option is not available on release!

Can anyone tell me how to connect Sonos and alexa in Poland? I will use it in english. I can buy echo for that but I dont know if this worth the hussle.

As the title says, Google assistant responds on both my phone and Sonos and It's super annoying. I've tried every solution I could think of to fix it but no dice. Anyone else has the same problem?