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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,402 Topics
  • 32,804 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6402 Topics
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cataleptContributor I
asked in Home theater
Error 1000

For more information and steps to try, please see this support article:  Error 1000 when updating Sonos Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

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5 months ago
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Tommyvii90Contributor I
asked in Home theater
hdmi arc lg beam

Hi - I just bout a Sonos beam gen 2 but I’m having issues in connecting it with my LG50QNED tv. Basically, when I start the tv set up in the Sonos app and insert the HDMI cable in the HDMI arc port both the Sonos and the tv don’t recognise that the cable is inserted. I’ve tried factory reset, unplug and plug, etc. Is this a common issue?

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27 minutes ago
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Guy.RContributor I
asked in Home theater
Son TV

Bonjour,Je regarde un pgr tv, puis j’écoute spotify avec l’application Sonos.Quand je quite spotify, je n’ai plus de son tv.Je doit augmenter le son tv avec sa télécommande.Ma configuration Sonos : Beam +sub mini.Tiv : Panasonic, Connectée Hdmi décodeur tv, wifi avec box, routeur fibre optique.Tv  : Hdmi Arc avec BeamMerci pour votre réponse,Cordialement,Guy.R

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3 hours ago
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Utahgimmie2Contributor I
asked in Home theater
Trueplay Not Working

Hi,I tried troubleshooting this with Sonos Customer Support to no avail. I’m trying to trueplay tune my home theatre setup which consists of a Beam Gen 2, sub mini and 2 play 1s for surround. It fails every time midway through the test and asks for me to try again. Help! 

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AjTrek1
5 hours ago
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LM404Contributor I
asked in Home theater
Arc Ultra + Era 100 Surrounds

Arc Ultra and Era 100’s  Anyone else have this setup and noticing that the Era 100’s as rears are doing less work with the Arc Ultra when compared to the standard Arc? I’m barely noticing any audio coming from the rears even with the surround volume turned up to maximum.  I swapped my original Arc back with the Era 100 surrounds and tested the same Atmos movies on the Arc and the Arc Ultra, and there is a significant difference/reduction in the signals being sent to the Era 100’s in the rear channels with the Arc Ultra.  Increasing the “TV Level” setting for Surround Audio in the Sonos app increases the front surround volume coming from the Arc Ultra but the signals coming out of the ERA 100 rears are almost non existent.  Is this behavior the result of how the Arc Ultra processes surround channels, and should be considered normal operation?

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6 hours ago
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Mikey15Contributor I
asked in Home theater
Sonos Arc voice control will not work

My Sonos Arc voice control function will not control my Samsung QN65Q60CD smart TV. It took an hour of frustration to realize that Sonos phone support was hopelessly lost in the weeds on this problem. And Sonos provides no level 2 support to their customers. My question is whether the Sonos Arc is compatible with my make and model of smart tv mentioned earlier. Has anybody had similar issue? Any help is greatly appreciated. 

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Corry P
7 hours ago
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not_convincedContributor I
asked in Home theater
Sonus Ultra center channel too loud

I like that the dialog is very easy to hear without having to turn on any dialog adjustments. The problem is I barely hear the left and right channel audio. Background music is barely audible. I’ve tried it with both Trueplay turned on and off and there isn’t much improvement. I know the left/right channels are working because I hear music. Anyone else have this problem?

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7 hours ago
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olasimbaContributor I
asked in Home theater
Why is my Ray Soundbar volume is so low???

I have done like every possible troubleshooting combinations like 10 x each. BTW turning on, off, set up, reset,  resetup, add, remove. readd, create, remove rooms, surrounds, etc, etc!  Seriously. I know my TV works perfectly fine bc I tested it back with my previous Sony soundboard.. Anyone has any other ideas before I painfully declare defeat and make that dreadful call to support service ppl

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Corry P
7 hours ago
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linkbrewContributor II
asked in Home theater
Voice coming thru Arc during movie

This has happened a few times recently. While watching a movie, the sound volume will drop momentarily, and a voice (obviously automated CG) says “Yes?”. This doesn’t seem to be in response to anything said in the movie. It is not Alexa, but a polite gentleman’s voice.It seems to be an automated response, but not sure why it is happening. Any ideas?

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melvimbe
21 hours ago
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NikonPhotogContributor II
asked in Home theater
Arc Ultra + (4) surround speakers???

I am thinking of upgrading to the new Arc Ultra (currently running the previous gen).  My current setup is Sonos Arc, Sub Gen 3, and (2) One SL’s as my surrounds. I’m also considering adding the Sub Gen 4 for a dual-sub setup.Question, with Dolby Atmos and the new Arc Ultra, could I add a second set of ceiling-mounted surrounds which would be positioned above and behind my (2) One SL’s?  Can the Sonos Arc Ultra pass audio to the (4) surrounds properly when Dolby Atmos is played?Thanks!

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jgatie
21 hours ago
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GunnyGooContributor I
asked in Home theater
Disney Says Dolby Atmos is not Supported on Beam 2

Hi, I’ve been watching premium content via a few streaming apps, Dolby Atmos sounds perfect via the Beam 2.  Today I’ve noticed that my Disney + premium app will not play Dolby Atmos through the Beam.  If I disconnect the Beam from my Philips TV, the TV plays Dolby Atmos perfectly.  I’ve tried everything, changed cables,  changed/messed around with the TV settings and the Beam settings.  In the end I’ve contacted Disney support to see if they could help and I’ve been told that Disney doesn’t support Dolby Atmos through external speakers including the Sonos Beam 2, only 5.1.  I’m slightly miffed at this.  Is this correct, and if so, anyone know a work around for the Beam 2 to get Dolby Atmos?

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jgatie
1 day ago
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Scema12Contributor I
posted in Home theater
sonos arc ultra stopped working

So I’ve had my Sonos arc ultra for a little over a week now and I’ve enjoyed it, but when trying to watch tv now it’s just not recognizing the hdmi arc anymore. It just shows tv hdmi on the app and the power is working but it’s not getting recognized at all. Really frustrating 

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1 day ago
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northern lightsContributor I
asked in Home theater
Should I angle the ERA 300?

Hi,I just bought a pair of ERA 300 surrounds for my ARC Ultra and Sub Mini.I would like to know if I should angle the speakers or keep them straight ahead. It depends on the room from what I’ve read.The ERA 300 are approximately at the same height as the Sonos floorstands and approximately 3,8 ft from the side walls (measured from the center of the speaker). I use the official Sonos wall mounts and have to keep them where they are placed now. Room dimensions:Room Width 18 ftDepth: 12 ftDistance from floor to ceiling: 8,6 ft Picture taken close to the ARC Ultra and Tv and in the center: 

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1 day ago
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tytusowskiContributor I
asked in Home theater
pitching noise playbar

hi my playbar started those pitching noises on stand by then it worse when in use not louder but annoyingly can hear it everytime is on  looking on advises it is common in those models but could not find a solution ]]thxPeter 

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Jamie A
1 day ago
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Nat.eContributor I
asked in Home theater
Sonos Arc Ultra sound cutting out with BenQ projector

I am at a loss. I have the BenQ projector with the Sonos Arc Ultra + two surrounds Era 100. First of all the surrounds are really quiet even when I turn them up in the app. Can barely ever hear them even though they are closer to me than the Sonos Arc Ultra. The main issue is that the Arc keeps cutting out and making some static popping noises every few seconds. I tried to play with the sound formats but nothing helps.  Thanks in advance for the help!

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1 day ago
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TOGRContributor I
asked in Home theater
Pair Symfonisk with Arc Ultra

Symfonisk gen 1 and gen 2 will pair as stereo. Can such a pair be used as surrounds for the Arc Ultra?

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1 day ago
dominiklei
dominikleiEnthusiast I
posted in Home theater
Era 300 rear driver is silent (with Arc Ultra)

First things first. This is not a rant. This is an expalation of a problem, which reduces the experience in 3D audio a lot. For background: I'm a sound engineer and music producer and I don't wanna sound arrogant, but I know what I'm talking about. (I'm a really nice and funny guy :D)So lets get to the problem then :DNO I'M NOT TALKING ABOUT THE FRONT FACING DRIVERfor better understanding watch this VIDEOThis bug appeared the moment I switched the Arc with the Arc Ultra. Before I made the switch I was on the 16.1 app and firmware. So I don't know if the Ultra causes the problem or the app/firmware. Before the switch everything was running as it should.So, since there is not much of a topic around this, I'm curious if I am still one of a few who have this bug or one of a few who noticed it.I made this post in Reddit, but not everyone is on Reddit and the more people know, the faster Sonos can work on it. Reddit discussionI didn't saw any review which mentioned it.As you can see in the v

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1 day ago
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D700Contributor I
asked in Home theater
How to get more front separation with Arc Ultra?

Example: Captain America: Winter Soldier, downtown fight sceneAll of the sounds are coming from the front. There’s little left/to right or surround ambiance from the Arc Ultra. I was expecting sense of movement but it's all just coming straight at me, sounds like the fight’s happening in a closet. Other scenes in this movie we can hear the surrounds kick in and get plenty of separation, really wide soundstage.Am I at the mercy of the mix? Is this a decoding or software problem with Sonos? Or a hardware limitation with this soundbar. 100” screen on a 25’ wallApple Stream 4K/ATMOS on Formovie Premium Projecter out via HDMI to:Arc UltraSub 42x ERA 300s 

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1 day ago
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SolsterContributor I
asked in Home theater
Sonos Ray to Panasonic TV with no optical output

Hi - Is there any way to connect a Sonos Ray soundbar to a Pansonic TV TX-MS36O 32 - The TV has no optical socket only a HDMI Arc and a SPDIF Coax Out connector I have tried a cable from the headphone socket to the Sonos Ray - a Optical cable with a 3.5mm jack adaptor  Cheers   

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2 days ago
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Groff5Contributor I
asked in Home theater
Speakers shutting off when changing volume

Android app used to work great. Now, when I try to simply adjust the volume, it shuts off all the speakers. I have to adjust volume, then pick which speakers to turn on EVERY TIME I SIMPLY CHANGE THE VOLUME. This make the app pretty useless. Does anyone else have this issue?

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Corry P
2 days ago
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leighvarnhamContributor I
asked in Home theater
Arc and using amp for surround with in ceiling speakers

I have an amp in a kitchen/diner/lounge area, hardwired to 4 Sonos in ceiling speakers. This was meant purely for music. However…having now installed a TV and an Arc, I wanted to use 2 of these speakers as surround.I added the amp as my surround speakers to the Arc and they work fine. Problem is of course is that when I play music it comes out of the arc and barely out of the in ceiling speakers.  Is there anyway to resolve this? Maybe have 2 amps, one that is connected to just 2 speakers and the other one to all 4. Or is there a configuration that I can use (I don’t think so…).I don’t want to add any more speakers.Thanks.

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2 days ago
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StephenCopContributor I
asked in Home theater
Sonos Ray - HDMI to optical converter

Dear all,I bought myself a sonos Ray to connect it to my Xgimi mogo 2 pro beamer. The beamer only has a HDMI output but i assumed i could use the sonos optical audio adapter to convert the HDMI signal to the optical port of the Sonos Ray. It doesn’t work. Could there be another solution for this problem? is there a way to convert the HDMI audio signal to optical so i can use the Ray? Thank you! 

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Schlumpf
2 days ago
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RolfiContributor I
asked in Home theater
Sonos Arc Ultra Hard for the ears

HiMy ears get tired listening to the Arc Ultra. Voices are clear but somewhat metallic. It comes even with low sound levels.  Anyone having the same issues and things I can try?

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2 days ago
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RelarmATAoldotcomContributor I
posted in Home theater
Converting an existing hardwired 5.1 system to use Sonos hardware

I have an old 5.1 surround sound system that my customer wants to upgrade. If possible, he’d like to keep his good quality existing front left,right and left right surround speakers. His center speaker and subwoofer can be replaced. The room is large. ( 25’ x 36’ by 18’foot peak ceiling, on a cement slab) My issue is that I can’t seem to get a straight answer from Sonos whether I can use an Arc soundbar as the center speaker and use one Sonos Amp for the two front speakers and another Sonos Amp for the two surround speakers and a Sonos Sub and actually get a 5.1 surround sound system. They’ve sent me links to articles that reference using Sonos surround speakers. Even if the customer was willing to give up his existing surround speakers there are no 120 VAC wall outlets where his existing speakers are and no way to conveniently add the wires because the room is on a cement slab. So ……..   Can anyone confirm that I can use two Sonos Amp’s, an Arc Sound Bar, Sonos Sub and get a true 5.1

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buzz
2 days ago
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DavidWeggContributor I
asked in Home theater
Background Noise from TV when using Beam (Gen2)

I have a LG OLED55C44 TV and SONOS Beam (Gen 2) connected via HDMI ARC Port. No other speakers in the setup.When listening to live TV programmes ( BBC News ) there is a background noise which sounds like the air conditioning is on high in the studio. It is the  same if I use iPlayer via Sky Stream, or via the app on the TVStreaming via Netflix or other pre-recorded BBC programmes the sound is clear and Dolby ATMOS works.On the TV I am not offered any advanced settings as the TV is set for sound out via HDMI/ARC port.Any ideas?Regards,David

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Airgetlam
2 days ago
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