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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,002 Topics
  • 30,608 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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6002 Topics
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pokibeansContributor I
asked in Home theater
Arc Ultra thin bass, no noticable change to Arc

I received my Arc Ultra today but compared with the old Arc I hear no difference in sound. I played different Atmos music and Atmos movies as well as Atmos Test Videos but the Arc Ultra does not provide more bass than the old Arc. In many situations the old Arc even sounds better, the Arc ultra sounds quite thin and hollow… Is there an issue with Sound Motion or is my unit broken? Anyone else experiencing this? Very disappointing to be honest…

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Generalzod
8 days ago
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Carter Country ClubContributor I
asked in Home theater
Sonos Arc

Why does my Arch “chime” 3 times when I power my TV off?

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C
8 days ago
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pdtrippeContributor II
posted in Home theater
Sonos ERA 100 vs Sonos One SL

I’m considering upgrading from an ARC to an ARC Ultra.  I already own a Sub 4 and two One SL surrounds.  My question what’s your opinion on whether I should upgrade my two One SL surround speakers to ERA 100s, should I purchase an ARC Ultra.  Thanks!

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Stanley_4
8 days ago
J
Jonnydrama32Avid Contributor I
asked in Home theater
Ultra - dialogue tinny and soft

I’m having a really tough time with the Sonos Arc Ultra paired with g2 sub and 2x 300s. The atmos bubble is enveloping but the dialogue coming from the center channel is too soft compared to the rest of the mix. I’ve used true play multiple times. Even when there aren’t big surround moments playing, the center channel just sounds soft and tinny compared to the original arc. It’s terrible. What can I do?

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D
8 days ago
MoPac
MoPacHeadliner I
posted in Home theater
Arc not coming out of Mute when starting music

 When the TV is shut OFF most of the time the Arc-Sub-300s go into Mute which is fine.  When I start some music on that same system it does NOT automatically come out of Mute. 

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sigh
8 days ago
K
Kitchy12Contributor I
asked in Home theater
surround sound cutting out

I have 2 sonos one sl gen 2 as surround speakers paired with a beam 2. The surround speakers keep stuttering and cutting out

383
106rallye
8 days ago
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JcollisterContributor I
asked in Home theater
Sonos playbar not connecting to new samsung tv

We have recently bought a new Samsung tv. It does not have digital optical so we purchased an hdmi to optical converter from sonos. However after plugging this into hdmi arc slot on tv and connecting to optical port on playbar, it still does not recognise the playbar. Any ideas on what we can do?

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P
8 days ago
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PetevangContributor I
asked in Home theater
surround speakers are on full time

I have an arc, sub 3, amp and 2 surround speakers.  All of a sudden my surround speakers are playing all audio, like the arc.  How can I change this?  

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Airgetlam
8 days ago
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EthancreativelaContributor I
posted in Home theater
New Arc Ultra - Surrounds are playing through arc

I just upgraded to the Arc Ultra and Sub Gen 4. I’ve had everything professionally installed. No matter what we try, we can’t get the surrounds to NOT play through the ultra. The Sub is really low, and the sound stage is completely off. All options have been tried but all tests reveal the surrounds are playing through the left and right channels of the arc as well. Suggestions? 

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AjTrek1
9 days ago
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gdundanContributor I
asked in Home theater
Arc Ultra audio issues with Netflix

I replaced my Arc with an Arc Ultra. I moved my Arc to another room. I’ve noticed the audio decoding on Netflix does not work properly. 5.1 on several shows has decoding issues where the music on a show is very low or missing. For example, the music is Derry Girls in many scenes is missing or very low. I don’t get this issue on Arc. The only way to work around the problem on Netflix is change audio to stereo. All the other streaming services seem to work fine. Lord of the rings on Prime for example sounds amazing. Sonos support could not help, telling me to contact Netflix. Not great.  My setup is Arc Ultra, sub 4, sub 3, 2x Era300

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D
9 days ago
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SalsaSamContributor I
asked in Home theater
Sonos Playbar wonky EQ when outputting tv audio

The sound quality on my Playbar has recently become distorted while playing audio from my televison, a sony KD-55X85J running android TV.The EQ is really off, little to no mids with overly sharp highs and muddy lows. The issue only exists when playing audio from my tv which is connected through optical and persists whether using an inbuilt app or a separate media box hooked up with HDMI to the tv.the sound quality is fine when playing my music library through the app. playing a number of songs though both the tv and directly through the app, they definitely sound very different.Been spending a few evenings playing in the settings to no avail.So far I’ve tried:changing eq settings of the Playbar: changing the settings no longer seems to do anything at all.changing eq settings of the tv: no dice, the settings don’t seem to exist when when outputting through optical.changing audio output signal on tv: no change, but if I set it to PCM then I get no audio at all.power cycling the Playbar,

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Stanley_4
9 days ago
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setjrsjasContributor I
asked in Home theater
Stream audio from Sony TV to Sonos in ceiling speakers?

My home came with 3 Sonos Amps in a tech closet and 3 sets of speakers (Kitchen, Patio, and Finished Basement).  All of the speakers are in the ceiling and I can stream to them using an App on my iPhone.I just hung a Sony TV (Google O/S) in my finished basement.  Is there a way to send the audio from the TV to the ceiling speakers in the basement?  I can’t run any kind of wire from the TV to the Amps as they are through several walls and 40ish feet away, Thank you. 

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Stanley_4
9 days ago
R
robmarContributor I
asked in Home theater
Sonos Ray does not recognize the tv remote

hi, the infrared remote control of my Philips LED TV 24” PFS5505/12 is not recognized in any way by Sonos Ray, that is connected with the optical cable to the TV and working perfectly.I followed all the instructions (https://support.sonos.com/it-it/article/tv-remote-not-detected-by-sonos) and in particular:*on the TV I set the audio output to "TV speaker deactivated"*I installed new batteries in the remote control*I pointed the remote control directly at the IR sensor of the Ray, from a distance of 1 meter and up to 1cm.*there is no object blocking the infrared sensor*there is no source of direct sunlight, and in any case I made MANY attempts to recognize it even in a dark room*there are no other infrared signals that interfereThe only thing I notice is that the Ray LED lights up when I press the volume + button 3 times, but the Sonos app continues to say that the remote is not detected.What to do?Thanks for the help

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Airgetlam
9 days ago
M
Mosely MayContributor I
asked in Home theater
Connecting Beam gen 2 to a pair of Era100

Hi  I have a Beam Gen 2 and today I purchased a Pair of ERA 100,s however I’m have trouble making them All connect together….  I have the Sonos app and it shows the ERA 100,s and the Beam Gen 2 but they won’t seem to connect to each other. Am I doing something wrong 

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F
9 days ago
A
ArcSterContributor I
asked in Home theater
Sonos Arc and Comcast Remote Control Issue

My issue started happening about 5 or so days ago and after extensive troubleshooting, I now believe the problem came with a Sonos app update around that time.My setup:- Sonos Arc (soon to be Ultra) and 2 One SL surround speakers- LG OLED65G1PUA TV- Comcast services, including quantity 2 XR15 remote controls (both paired to the TV)My problem:If I hit Mute on the Comcast remote, I continue to get sound and the Mute icon on the TV is not displayed.  I should be getting no sound and a displayed Mute icon.If I hit Mute again, I get no sound and the Mute icon on the TV is constantly displayed (it doesn’t time out and go away).This, of course, is the opposite of the action that should happen.I have had the same setup (listed above) for about 2 years and it has always worked the way it should. This odd reverse action only started several days ago and I’ve been told there was a software update around that time.If a Sonos rep reads these posts, can you respond to let the Community know it is a

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Airgetlam
9 days ago
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CstockleyContributor I
asked in Home theater
sony bravia xbr55x900f hdmi 3 output

I have gen 2 beam connected to hdmi 3 arc on Sony Bravia xbr55x900f that’s connected to fibe op 4k receiver. Sonos app shows input is PCM Stereo and can’t change when watching tv. Tv is smart and playing Netflix 5.1 movie Sonos app shows same.  how do I get better audio than pcm from tv receiver?

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Airgetlam
9 days ago
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BNBMoveContributor I
asked in Home theater
TV won’t recognize my amp

My Sonos amp is connected to my Sony tv via the Arc HDMI port, but it doesn’t recognize it.  I also have an Arc sound bar and it is connected via another HDMI port.  What do I need to do to get my tv HDMI arc port to recognize there is something there?

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buzz
9 days ago
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Peter_254Enthusiast I
posted in Home theater
Arc Ultra+Sub Gen2+2xPlay 1. Yes, it works.

Even though Play 1's shouldn't work with Arc Ultra, it does.Had Playbar-Gen2 Sub-2xPlay 1. It worked perfectly as a 5.1 surround set.It was time for an upgrade and as such would just upgrade my soundbar and then the rest would come when I could afford it. Yes, I know Gen2 Sub is supported with Ultra. Before installing I removed the surround (play 1's and removed sub) from my Playbar. After that, reset all devices.Installed Arc Ultra. (needed an update)First impression when I had installed Arc Ultra, Wau..Rich bass and fantastic sound, but missed depth from my Sub and could also feel that surround was missing a bit.Connected my Gen2 Sub to SONOS (needed an update) and got it connected to my Ultra. Yes thank you, huge difference.Decided to try if Play 1´s would work even though they shouldn't.Connected the first one to SONOS and then the second one (needed to update) The the app asked if I wanted to add them as Surround.Yes please :)Now I'm sitting and enjoying Deadpool and Wolverine in

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106rallye
9 days ago
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Gerardo CheroContributor I
asked in Home theater
Compatibilidad Sub 4

Si tengo un par de One, que pasa si conecto un Sub4 ???

131
Ken_Griffiths
10 days ago
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JonXBContributor I
posted in Home theater
What home theater combination to buy

Im buying a complete Sonos home theater system and is choosing between below alternatives. Both will cost me roughly the same so I need som input on what you think I should doAlternative 1: Brand new Arc Ultra, Sub4, and two Era 100s as surroundsAlternative 2: Used regular Arc, used Sub gen 3, and two brand new Era 300s as surrounds.So basically the question is old Arc with Era 300s as surrounds OR new Arc ultra with Era 100s as surrounds. I will have a Sub either way

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Stanley_4
10 days ago
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DantescoContributor I
asked in Home theater
sonos beam se met en route tout seule

Bonsoir tous,Hier j’ai streamé de la musique via mon iPhone sur mon beam 1 et aucun souci. lorsque j’ai quitté le programme de musique sur mon iPhone pour regarder la télé tout fonctionnait également bien.Et maintenant j’ai un souci : lorsque j’éteins la télé la musique se met en route toute seule.  Je ne comprend pas d’où ça vient.  Je met mon iPhone en mode avion et ça continue … le plus embêtant c’est quand ça se met en route la nuit …qui aurait une idée ? Moderator edit:Google Translate-Good evening everyone,Yesterday I streamed music via my iPhone to my beam 1 and no problem. When I left the music program on my iPhone to watch TV everything worked fine as well.And now I have a problem: when I turn off the TV the music starts playing by itself. I don't understand where it comes from. I put my iPhone in airplane mode and it continues ... the most annoying is when it starts playing at night ...who has any idea?

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D
10 days ago
Mat55
Mat55Contributor I
asked in Home theater
sonos Beam Gen 1 Can’t finish set up

Have a Sonos beam from 2/2019. All working great until now. New tv and new iPhone 16. Want to reconnect to Sonos app, which is now Sonos 2. Can’t finish set up dies with error 1,106 during update. any ideas?thanks 

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Corry P
10 days ago
K
KdesilvaContributor II
asked in Home theater
Sonos arc being blamed for buffering issues within Plex

So I share a library with a bunch of people which is run by a friend of a friend. Intermittently I get buffering issues playing movies and I'm being told it's the lack of DTS-HD/MA codecs that is causing it. This is the message the guy sent me: "The issue is likely your Sonos soundbar like mentioned before. It’s limited codec capabilities, can’t process DTS-HD MA or DTS-X. Suggest trying to stream supported codecs." I use a Sonos arc and a shield TV pro. The Sonos arc is plugged into the eARC port of my Sony Bravia x90l TV. Right now I've changed the shield TV settings audio format to be AUTO and when I check the Sonos app it shows DTS surround. So besides the buffering, it also doesn't sound as good without the DTS-HD. Can anyone with similar experience provide some insights? 

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Corry P
10 days ago
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Michie123Trending Lyricist I
asked in Home theater
Trueplay on Arc ultra

I installed Arc ultra, Sub gen3, and Era 100 today. Everything works except TRUEPLAY. Iphone 14, Iphone 15 pro max, everything is up to date. I only succeeded with my ipad pro, but it's the short trueplay. Trueplay doesn't work with my iphones???

87627
I
10 days ago
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Tommo1805Contributor I
asked in Home theater
Beam gen 2 no content. No audio

My beam 2 has suddenly stopped working tonight. Was showing spdif. Then I reset my wifi sting which seemed to go ok. No the app is showing no content. I’ve got beam 2 and a couple of Sonos ones connected to my lg g4 Fed up with Sonos lately. Seriously thinking about replacing my set upAny suggestions?

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T
10 days ago
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