Home theater

I have switched the remote to IR mode, but the play bar doesn’t recognise it. Any ideas?

I ran into the exact same issue people outlined in another thread now closed of a similar title. I managed to solve it for €30 and have so far not run into any issues.  I used a HDMI splitter where the EDID can be set to tell the UB820 to output multichannel PCM (as it seems the C9 tells it to output stereo). I plugged the UB820 output into the splitter input and then the output of the splitter to the TV (not into the Sonos ARC). I have an LG C9 and Sonos ARC and I'm now getting Dolby atmos with atmos discs and 7.1 LPCM with DTS MA/HD (haven’t tested DTS X yet) discs. No issues with Dolby vision either.  I set the splitter not to copy the EDID of the tv (as this is the issue) but set it to the Dolby Atmos/vision/7.1 EDID setting. UB820 set to PCM for DTS (secondary audio to off). C9 set to eARC and pass through. Great solution to the PCM 2.0 issue for 30 quid.This is the splitter -> ROFAVEZCO HDMI 2.0Splitter 4k 60hz 1080p 120hz (EDID 7.1 s

I cannot get the studio pair of era 300’s to work in conjunction of the existing theater system

Is anybody else experiencing certain Dolby Atmos music tracks where you can barely hear the vocals? I have come across this quite often recently with Dire Straits Sultans of Swing being the most recent. Could this be a Sonos issue with playback of certain songs where the vocals practically disappear? I can't imagine Mark Knopfler approving the release of this song sounding this way. Any thoughts or feedback?

I recently bought an Xgimi projector (optical and hmi e arc) and 120” screen to start improving my at-home movie experience , and now that the image quality is on point , I’m starting to work on a proper audio setup. The problem is that I know nothing about speakers and audio setups :) .Here’s the thing though : my apartment is an attic apartment , the slanted ceiling can be a challenge to work with and , as a result, I only had a single proper rectangular wall on which to install the screen . It also happens to be the wall with the sliding door to the bedroom right in the middle of it . Now that’s not a problem at all for the screen which unrolls right in front of it . But when it comes to sound installation , that makes it impossible to place a soundbar underneath the screen since it would be overlapping the door . I would have to place the soundbar to the side and 50cm off the ground , which doesn’t seem like a good idea (and would greatly limit furniture placement and be

My Xbox used to play through my Sonos Arc but won’t any longer. I have an HDMI port connected to my tv  

Setting up my arc ultra sub and 2x300 era.Do they all need to be put in the same room?

Hi, I ‘ve setup the Arc Ultra, Sub 4 in Media room, and Era 100 two speakers in living room. I’m unable to setup surrounds as Era 100 speakers. Can you please check and suggest.ThanksRavi

Hello. I have just bought a new TV (Hisense 50E7QTUK). I have followed the instructions, I believe carefully, to set up the new remote. Obviously, I have connected it using the optical connection. When I get to the point during setup to press UpVolume, I get the usual attached error message.Now, here’s the odd thing. If I try with Bluetooth switched on for the TV/Remote comms, the message appears after some seconds (ie, times out, expected behaviour). If I switch Bluetooth off (as recommended on many forums) so that my remote is purely IR, the same error message appears straight away. I have also tried an old, IR only control. I have also factory reset my Soundbar. The remote batteries are fresh and there is clear line of sight.What’s next please? 

Recently I bought a Sonos move because I wanted to be able to group it to my Sonos Beam audio and have separate audio control. Every time I group it to the beam the audio on the move cuts out every ten seconds on the dot. I thought maybe it was the speaker so I got an Era 100 instead. It only does it on tv audio and not music sources from my phone. I’ve tried factory resetting both the beam and the era 100, changing different audio output settings on my tv to bitstream, pcm, changing audio to compressed in the Sonos app, rebooted the router which sits about 10 feet away from the speakers. Adjusting the group audio delay fixes it but then there’s an obvious delay to the era 100 which defeats the point of grouping them. If anyone has any guidance or run into this issue I’ve tried everything I have been able to find how to fix this. 

If I listen to music during the day and use all my Sonos products including the arc ultra everything is fine. Later in the day or evening I turn on the TV connected to the arc ultra, all the speakers play the TV sound but all the speakers in the house seem to be 10 times louder than the arc ultra,  it’s a very unpleasant experience for my ears. Is there a way to set Sonos not to use the other speakers when I turn on the tv? Otherwise I have to go in the Sonos app and configure it properly before turning on the tv, kind of defeats the convenience of having the soaps system.

My Sonos Beam connects to the TV starts playing then drops. I have tried everything I can do. Still not working. I disconnected and connected it again, but it keeps dropping. 

I’ve received a replacement for my malfunctioning Beam Gen2 (same model replacement). I have 2x One SL’s on my current WiFi/System.  setting up the replacement Beam went fine through the app. At the end the app said to power cycle if I didn’t see the device on my app. I’ve power cycled the Beam and my router several times. Still nothing in the app. I double checked to make sure the One SL’s are working on the same network. They are paired as a stereo set and working fine so I doubt this is a wireless network issue. 

Hello all. New to the Sonos ecosystem and an having this issue as described by a previous post. The post was locked with. I solution being provided and I have searched far and wide for a solution. All of my Sonos speakers, no matter the room they are in, will go into a “perma-mute” showing a solid green light. Only way to unmute is to physically touch the volume on the speaker or to go into the app and tap the unmute button. Please help! 

After some weeks, the sound at certain frequencies is distorted and muffed. Went through all the steps from support and now I am waiting for a replacement. However, and based on all the users I see here with the same problem, I assume there is a design and engineering problem in the product. This speaks very bad about Sonos. I moved from a Sennheiser Ambeo Plus soundbar to Sonos as read multiple good reviews, but seems I made a big mistake...

Hello I have an arc ultra and sub 4 connected to a Bravia 8. Once in a while when I turn on the tv and put on a show or game to voices are all very deep sounding. Claire from modern family has a very deep sounding voice for instance. The only way to fix it is to reconnect the arc ultra via the app which is rather tedious. If that does not happen it some how is corrected in the next day or 2. Any advice or troubleshooting tips appreciated 

I’ve got and Arc Ultra, Era 300s, and Sub 4 and just purchased an Amazon Fire TV that is Dolby Atmospheres capable.  However, when watching a movie with Dolby Atmos, I am only getting Dolby 5.1. Trying to figure out what settings I need.  For digital audio format I know I’m not supposed to use PCM or Auto; should I use Dolby Audio or Passthrough?  For ARC mode, do I select ARC, eARC, or Auto?  Any other settings I need to be aware of?  Does the quality of the HDMI cable matter?

I have the Arc Ultra but I’m disappointed when I play music Blu-rays with Atmos. I am getting Atmos according to the app but in most cases I’m finding that vocals and drums are very low in the mix and sound echoey.  I saw something on social media saying that the audio output on my tv should be set to prioritise pass through. I’ve checked my tv and it is set to auto. Is it worth changing this setting. Before I go mucking about with the tv settings I’m just wondering if this will cure my vocal problems from Blu-rays. Thanks in advance   

My tv shows the beam 2 connected in settings. But the sony Bravia 9000h doesn't play audio I have checked the speakers of tv and sonos beam separately (they work) The beam doesn't play the tv audio and it's completely silent. Have tried repeated resets Any other options?Change the HDMI cable ?  

Hi all,I have a NVIDIA Shield Pro → LG G5 → Sonos Arc Ultra (eARC).I am trying movies coded with TrueHD Atmos 7.1 but on Sonos its showing Dolby Multichannel 2.0. How do I get the TV and Shield to give me the correct/proper sound? I thought the Arc Ultra handled Atmos right, so why wouldnt it output this? Any help or best settings would be so welcome… Please help.FYI, I also tried with an Apple TV 4k, so if anyone has ideas for this that would be great too.

I am streaming with a hardwired (1Gb/s) Nvidia Shield Pro passthrough to a TCL 65QM851G TV. My new Sonos Arc Ultra is plugged into the eARC port of the TV and the TV is set to passthrough to the Arc Ultra. I also have a pair of ERA100’s for surrounds. The Sonos gear is connected to a 5G wifi network. The system plays/streams PCM stereo content with no issue but when I stream any type of Dolby content (Dolby Atmos or Dolby Plus 5.1) it plays awesome for about 5 minutes then the sound starts to drop out very briefly about every 1-2 seconds. If I pause the stream for a couple seconds and restart it, the cycle repeats, 5 minutes of awesome sound then the dropouts restart. What can I do to rectify this issue?

I have a Sony Bravia and Apple TV 4K and use a Siri Remote Apple TV IOS has latest update 26.3. I had been using Apple TV remote to control volume for a very long time. This is an RF remote as is the Sony remote both would control. Out of seemingly nowhere, the remote no longer controls volume. The Sonos is connected to the network by Ethernet and to the TV by optical audio cable. Sonos indicates software is up to date. I have tried the following:Reset the whole Sonos system by unplugging and disconnecting the optical audio cable. I used the app to set everything up and it goes well until the remote set up. Neither remote will pair up!I reset the Volume Control setting in Apple TV from Auto to TV via IR as some suggested. Still nothing.  It appears that it is somehow powering on when the Sonos when I turn on the TV because I turned off the playbar multiple times and it keeps turning back on and playing sound at a lowered volume I previously left it on. 

I have an Amazon Fire TV stick and I would like to hear the TV audio through a Sonos AMP. I do not plan on adding a soundbar. The entire setup will consist of only the amp and a pair of sonos in-wall speakers.I found an old article (5 years old) detailing how to extract audio using an HDMI audio extractor along with a sonos optical audio adapter, which seems rather archaic…So I have 2 questions:Could I just connect the Fire TV to the TV and using the HDMI/ARC connect the TV to the AMP? Would I be able to adjust the Sonos volume though arc? Could I then still create a group in the Alexa app combining an echo device to the amp to stream music trough it WITHOUT using the sonos app? How would that work if I’m already watching TV and play music through Alexa at the same time? 

I am thinking of adding an Arc Ultra to my TV.  Existing system are all older Play1 and Play 5 speakers and still using the older App.Will the Arc Ultra be usable with the old App and will I be able to add a couple of Play1s as surround speakers ? Not upgraded yet because of the cost and the fact they still sound great. 

 I’ve just setup my arc ultra,2x era300 subwhen I go to YouTube to do a 5.1 surround sound test. Nothing is hear out of the rear era300what am I missing ty