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Audio dropouts/Glitch on Sonos Arc Ultra

  • January 12, 2026
  • 6 replies
  • 127 views
OuttaTime
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Hi, I have a Sony Bravia 8 and have my Sonos Arc Ultra with Sub 3 and 2 Era 300s

When I watch a movie doesn’t matter the audio format Dolby Atmos, Dolby Digital Plus etc, I get intermittent audio dropouts/glitches throughout the movie randomly and happens for a second around every 15-30 mins during the movie. Very annoying I have contacted Sonos support and after being through 6 people the 7th person finally knew what I was talking about and they said they are aware of the issue but have no information at this time.

 

hopefully this gets sorted and they fix this issue in the next update.

Best answer by Sotiris C.

Hello ​@OuttaTime, welcome to the Sonos Community!

I am sorry to hear you are experiencing audio interruptions while watching movies with your Sonos Arc Ultra.

I had a look at your Support case in hopes of gathering more details and it seems this occurs when using your PS5 Pro.

As you’ve heard from our Support Team, we are aware of this issue and currently working on a fix, but I’ve got no ETA to share for the fix.

I’m sharing the available and possible workarounds below for visibility:

  • Adjust the PS5 audio settings by navigating to Settings > Sound > Audio Output > Audio Format (Priority) 
  • Change audio format to Linear PCM, Dolby Audio, or DTS.

I would suggest anyone who’s experiencing this issue to reach out to our Support Team as any information will help with our investigation.

6 replies

Sotiris C.
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  • Sotiris C.
  • Sonos Staff
  • Answer
  • January 13, 2026

Hello ​@OuttaTime, welcome to the Sonos Community!

I am sorry to hear you are experiencing audio interruptions while watching movies with your Sonos Arc Ultra.

I had a look at your Support case in hopes of gathering more details and it seems this occurs when using your PS5 Pro.

As you’ve heard from our Support Team, we are aware of this issue and currently working on a fix, but I’ve got no ETA to share for the fix.

I’m sharing the available and possible workarounds below for visibility:

  • Adjust the PS5 audio settings by navigating to Settings > Sound > Audio Output > Audio Format (Priority) 
  • Change audio format to Linear PCM, Dolby Audio, or DTS.

I would suggest anyone who’s experiencing this issue to reach out to our Support Team as any information will help with our investigation.

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    • pttr
    • Lyricist I
    • March 10, 2026

    Hi, ​@Sotiris C. 

    I have a similar problem. I’m using Sonos Arc Ultra with Sub gen4 and 2 Era 300. The Arc ultra is connected through HDMI eARC on a Samsung Q80 TV. When i’m watching movies on the Google TV Streamer (connected to HDMI on the TV) and with the feature to sync FPS with content and the source is something else than 60Hz/FPS I get the same behavior. Audio drops out for a second randomly every 15 minutes or so. But when i’m forcing the content to 60Hz the sound works as normal. Seems like the ARC ultra needs to adjust the timing at around 15min intervall which results in audio drop out when watching something else than 60Hz.

    Hope there is a fix coming to get a smoother picture alongside the surround sound.

    Airgetlam
    • Airgetlam
    • March 10, 2026

    What did the Support team say, when you called in?

    Bruce
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    • pttr
    • Lyricist I
    • March 10, 2026

    I haven’t yet. Still in the testing phase to gather details and figure out whether it’s the Sonos sytem or the Google Streamer that is the problem. But now when I found this thread that seems fairly similar it might be time.

    Stanley_4
    • Stanley_4
    • Grand Maestro
    • March 10, 2026

    Make sure to capture one or more diagnostics so the support folks can look at your hidden internal data. The closer to the glitch you catch them the better but within 10 minutes might show the issue.

      Airgetlam
      • Airgetlam
      • March 11, 2026

      And calling in seems to be much more fruitful than posting in this forum. There are many more CS reps that can pass on your data than there are Forum moderators. Whose main job is Forum moderation, and not necessarily CS, although I’d think that’s an aspect of their job. 

      Bruce
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