The Community Corner

15+ Sonos devices, all hard wired. 10 of which are the newest Sonos Amps. The connection to LiveXLive is suddenly broken. No issues with the LiveXLive app itself or LiveXLive in a browser. Just wanted to report this, in case this roots with the Sonos UI. Thanks!

Hello,I’ve noticed a few moths ago that crossfade doesn’t work anymore, whatever the streaming service I use: Qobuz, Bandcamp, SoundCloud…My setup:Sonos Connect (2nd generation) Sonos OS: S2 App version: 13.4.1 Hardware version: 1.17.5.5-2.1Could someone help me fix this?

I’m new to Sonos- just installed a white ARC and will be receiving a white sub this week. A pair of white One SLs are in my future as soon as they are available.Something that bothers me on the white sub is the black donut on the openings. I would prefer it to be the same white as the cabinet- or even some color that works well in my room. I would love to have that  magnetically attached along with a rainbow selection of colors to allow for some customization on the sub.I know vibration is an issue, and I know black was likely chosen to blend with the inner drivers area inside the opening- but in black it looks to me like the sub’s guts are prolapsing out instead. I could even see changing the donut color for seasons or holidays. Think “Apple Watch band”. And think extra revenue!Thanks!

When the Internet connection is broken somehow and I hear the sonos alarm sound instead of the radio sender or the playlist I originally wanted to hear I have the following feature request: Pleased make, that the alarm sound automatically switches to original sound when the network connection or Internet access is back. Thanks four your attention

hi, only one phone can connect to sonos one sl? other phone cannot connect ?

I have a living room TV/Music setup with a Beam and 2x Play One’s that’s connected as “Living Room”.  I also have a turntable connected to an AMP within the same room of the house that I have setup to autoplay with the “Living Room” speakers.I’d like to have the option to control the “Living Room” volume from the AMP’s touch controls without having to walk across the room to adjust the touch controls on the speakers or to have my phone near me. 

I successfully paired my comcast remote to control playbar volume, but every time I raise or lower volume, I get an annoying white symbol that pops up, like the ends of a cable. Any fix for this?

I don’t really see a place here for future product suggestions.At a big box store I noticed that a wireless mesh network system had nodes whose design somewhat resembled the Sonos One. It occurred to me that Sonos speakers might be able to double as mesh wireless nodes, or at least as repeaters.I have no idea of whether this is technically possible in current hardware, but my rough understanding is that Sonos already does something like mesh networking to keep music in perfect sync.If not possible in current hardware, perhaps in a future product line? (Though I do appreciate your singular focus on delivering great audio...)

Thanks to Sonos I can't use my FREAKING VOLUME BUTTON on my own phone to control music in my own home. That idea isn't yours, it isn't unique, and it's stupid that 1) you even have a patent on it and 2) that you actually tried to enforce it. It's so f.ing asinine to prevent the simple and UNORIGINAL idea of using volume buttons to control VOLUME on a wireless device that you have guaranteed I will never, in my life ever ever ever buy a Sonos product. Ever. I'm sure you have filters on these forums, but let me tell you from the bottom of my heart;  ***** S O N O S*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I think as many others I would love to be able to use Spotify connect to start music directly into groups.Echo Devices from Amazon are shown in Spotify Connect but also the individual groups that are existing.So my request to Sonos would be to let the central Sonos speaker which might also be the Ethernet connection for the Sonos net also cast speaker groups for each existing group and also always keep each individual speaker shown in Spotify connect instead of overwriting it with the current grouping since someone might want to split up this group within Spotify. Specially for guests it’s more convenient to use their Spotify app instead of having to download the Sonos app first.i am aware of that Echo devices report themselves over the cloud instead of the network but I don’t see there any problem why this shouldn’t also work for Sonos to report virtual speaker groups over the network.

Sonos speakers have been one of the best smart speakers in the market. But it is very frustrating to see most of the speakers from competitors support chromecast (even many very entry level ones) while Sonos does not. I understand there was a lawsuit going on with Google before but it seems to be resolved recently. I hope the engineering team can be allowed to add chromecast support quickly to bridge the gap. I don’t think it is much of a technical issue as you have all the hardware and the software support can’t be that difficult as you look at what competitors doing. You got to understand iOS only takes up a smaller portion of the smart phone market. Without chromecast you can basically pushing Android only users out of the door. I would love to switch to android camp but the Sonos situation has been my main deterrent. Please take a look at how many similar requests are there in the forum and consider seriously to add the feature quickly. Thanks! Your loyal Sonos fan

Can anyone recommend a music service/app that is available for use with both iPhone and Sonos to listen to old media files that I have?iTunes is good to a point but for some not all files load ok.Ive heard about using a WD NAS but does this play all the files you chose one after another (like a media player) and can it back up to OneDrive. Does a WD work with iPhonesd so you can listen while out and about?Any help is greatly appreciated

Why do you continue to use Fed Ex?  I have yet to get a single fed ex delivery on time from them this year.   My recent sonos purchase was supposed to be here before Christmas.  It of course got delayed until December 28th.  It showed that it was local and out for delivery on the 28th but then the status changed to “weather exception”, in spite of the fact that we had no weather issues and expected only light snow (less than an inch ) later that evening.  I checked this morning and now there is no delivery date scheduled.  It shows my package is pending and now its no longer local but in Missouri?!  As long as Sonos continues to use Fed Ex for deliveries, I am no longer giving them my business.  Continuing to use Fed Ex with all of their well documented problems is bad for business and shows a total lack of concern for customers needs.  I am at the point of return my recent purchases and cancelling my latest order. 

 It is very distracting and annoying… I do not mind if they put something in the “Inbox” with the little Blue Dot beside it to let you know you have something to read but really.. this big crap on top of the app that you use to control you home music has to stop.

After 3 years of using my speaker with no issues, and with no change to my internet provider, wireless network, or position of the speaker, my system stopped working. I tried resetting about 4 to 5 times and, after having no success, finally phoned support. The agent was courteous and, I believe, used all options at her disposal, but after 1.5 hours on the phone and repeating reconnection/reset steps at least five times, the solution is for me to call my ISP and split my 5ghz network from the 2.4ghz. I read a bit about this and see that while doing this is possible, it can introduce problems with connectivity for everything else in my home. I have no desire to manage networks for my various devices, so the speaker has become useless to me.  Just wanted to post in the event others have experienced this issue. I think the solution offered by Sonos is difficult and will not be buying a Sonos product again. 

Sonos is promoting their corporate environmental credentials but, it appears I can't buy a Sonos product made in a state that has global leading environmental credentials, why?

There is always an issue with Sonos and Alexia. I have three Sonos play ones for a couple of years.sometime alexia will not stop playing radio or music, sometime button on top to pause does not work.sometime Alexia responds to STOP other time PAUSE or doesn’t work.its always has an issue… what next month. You would think an update work fix it… no just another set of issues. Its a but crap.time to try GOOGLE.   

Looking forward to receiving an Arc, 2 Subs and an Amp. I ordered an apple TV, Arcana and cables. Just installed a new JVC LX-NZ3 projector. The screen is an acoustically transparent 150”. I’ll place the Arc behind the screen, I’ve already installed the in wall surround speakers for the Amp. Unfortunately the products do not show up until January...

Oh, Sonos. You market a luxury item to people (sorry, we’re mere “consumers” to you) savvy enough to appreciate a decent audio technology. Then, upon registering said pricey gadget, you begin spamming said consumers with marketing dross, “lifestyle” guidance, and sundry crap that nobody asked for. Comically, the “unsubscribe” link in these emails results in either a inaccurate Success! message or, more often, no useful response whatsoever. Today’s steaming pile: A Day In The Life With Your New Sound System. Horoscopes, Kardashian updates, and lucky lottery numbers can’t be far behind. Perhaps the author of this philosophical epiphany would like to step forward, take a bow, maybe even a victory lap come performance review time? Or will they (sensibly) hide behind such bunny-brained spilth as just another anonymous marketer? All that student loan debt and your marketing team can do no better than fortune cookie prose. Congratulations. You continue to alienate what might reasonably become

Still reading through threads on this topic, is there a reason that there is not a minus on the lip sync setting in the app, from what I read many of the issues are that the audio is just ahead of the video We have ability to add to the delay but not back?this should be function update I. The next firmware and app update. 

I listen to somaFM continuously. It is listener-sponsored streaming radio, meaning that I make regular donations to keep them on the air.I used to be able to just put the URL in Sonos and play somaFM streams. But now it must go through TuneIn, meaning that someone else is making money from somaFM’s free streams. This is unethical, because there is ZERO value-add.Oh, and the ads are ridiculous, annoying, and make me want to ditch my Sonos and get AppleOne.

Depuis quelques semaines les programmes radios sont régulièrement interrompus par de la publicité. IL ne s’agit bien évidemment pas de la publicité diffusée par ces radios (c’est normal) mais des publicités qui interrompent des programmes en cours

It’s annoying that crossfade won’t work from Spotify unless you create a queue in Sonos. I found a better work around then what is posted here in the forum.  SoundCloud is even worse.  The best option is If you AirPlay Spotify or SoundCloud then to Sonos then you can just enjoy your music without having to do weird extra clicks in the Sonos app

Will we one day be able to take full advantage of our purchase and have the possibility of increasing the volume to 110% or 120% when the music recording is weaker?I use 5 devices (2x sonos five and 2x sonos one + sub) and I find that the sound is 2X LESS LOUDER than normal when I listen to Classical music (piano), for example recordings by Frederic Chopin, Beethoven , etc. Don't say the recording is bad I just use 100% TOP quality FLAC with my Tidal PREMIUM hifi loseless subscription, most of this music is often MASTER quality.This happens not only with classical music but also with other kinds of music. It's really shocking to have an app that is no more reliable than that. The quality of Sonos speakers is EXCEPTIONAL but they are VERY POORLY USED with an application like SONOS S2. I feel my hands tied with this bad application, and the search mode is not good at all, if you forget a letter it cannot find any songs, low-end application, and so on!

How do I get the same music listening quality from my surround setup without having to stream through my TV?I have a pair of Sonos ones, 3rd gen sub and an Arc sound bar. The sound quality seems so much better and richer streaming through the TV  vs the Sonos app with the TV off. Is it possible the get the Arc to fire in the same way at all times?