The Community Corner

I've checked out all the threads about limiting outside access to a sonos system via airplay or sonos app. Now Ive seen the guest network thing time and time again. The thing is I have roomates so a lock feature would be a good thing my system cost 1200 when first purchased and to pay premium cost for a system that you can't limit from outside access is redicoulos. My roommate thinks it funny to take over my system and wake me up during random hours fix this..

I see that past requests around Mycroft AI integration for voice assistants have been closed. I am opening a new thread to continue to show users who are looking for this functionality.  I own multiple non-voice assistant Sonos products, but I would like to buy an assistant-enabled one, however I don't use any of the assistants currently supported. Please work on OEM integration for Mycroft! 

When I log in and go to the “system” area under my profile, I get to a page that says:“About your systemYou have 4 products in your system that are not compatible with the new app, Sonos S2. Learn about your options below.”What are the four products? Play 5 gen2, Boost, One SL, and Playbase. Yes, these are all S2 compatible. Why is the web site suddenly crazy? 

With the nice deals from the past week I went and ordered a new Sonos sound system to upgrade my Sonos beam. I ordered the arc, the new sub plus to sonos one during the Black Friday offer.Once I had placed the order, I could see the amount reserved on the credit card. However, I did not recieve an order confirmation. After 3 days I wrote to Sonos and was informed that my order got cancelled for no reason and that I should call the customer service to place an order with the same discount or order at full price online in which case they will request a partial refund for the discounted amount to the finance team.After waiting for 60 minutes (!!!!!) to speak to a representative, I was finally able to place the order again for the same discounted price and I was promised certaint delivery dates even. I specifically requested an order confirmation via email, which again I did not receive.The following day I received another email, saying that the order had been cancelled.I called the custom

The Sonos updater for macOS failed with an unexpected error, so I come to the support site download the update manually. My Sonos Roam recently died w/o explanation after a little less than two years. I ordered a Sonos Sub a few months ago and it got lost/was never delivered after waiting over a month (or was it two)? I wound up having to dispute the order via my credit card company to get the charge back.I have a huge investment in Sonos but I'm increasingly nervous about quality. Is there something going on with the company overall I should be worried about? It just seems like a lot...

I don't know why sonos won't release an upfiring speaker Everybody buys it for the home theater experience but you're not getting the true Atmos  Experience without the rear upfireing speakers  and some 1sl upfireing speakers for on the right and left of the arc  I think sonos is falling behind other  Companies in soundbar and sound technology  Don't get me wrong I love my sonos  System but if it doesn't change People are gonna go elsewhere

Hi Sonos, I’ll gladly pay an additonal fee for DTS x support. What ever the price i’ll almost say :)

I’ve ordered directly from Sonos 3 times over the last 5 years and every time getting items delivered in my major US city was painful and slow. There’s next to no customer service, and they insist on using god awful FedEx, who really can’t seem to get it together in the last several years unless you’re paying $30 for an overnight envelope.Buy from a retailer and make sure your fingers can touch the product prior to handing over money dollars. These clowns are happy to run your card, take your money and make you wait longer for a single speaker than if you had ordered custom high end furniture, despite telling you it was in stock and “5-7” days for delivery.

When I sign in to my account on the Sonos website and go to System, the list contains products I no longer own, like an old Play 5.  The Play 5 was actually recycled.  I did not deregister it before that.  But there doesn’t seem to be any way to get it off the list.  I know it doesn’t do any harm for it to be there.  I would just like to clean things up.  Thanks.

I’m 55 with mild to moderate hearing loss.  Like many who have commented before, I wish there was a SONOS wireless headphone solution.  Literally, have the headphones be a speaker choice from the app to direct audio.  Since that is not a big focus for SONOS, I have been trying all kinds of potential solutions.  My latest test has been an acceptable success.  I recently bought a pair of Apple AirPod Pros (2nd gen) and use the “Live Listen” feature from my iPhone.   With your AirPods in, enable the feature from your phone, and set near the SONOS soundbar or on the coffee table / side table in a surround sound room.  The sound is amplified and pushed to your AirPods.  Plus if you are using the Audiogram feature, as well, on your iPhone, you will have a properly sounding balanced audio stream that matches your hearing needs.  

I bought a brand new Gen3 sub and it was defective out of the box as it was generating bass.  Went through troubleshooting with support and they decided to RMA my unit.  I received a replacement and it’s a certified refurbished unit instead of a brand new unit.  I was told I would receive a brand new unit since mine was basically new. I contacted support about the refurbished unit I received and was told I was sent that instead of a new unit because they were out of stock of new units.  I asked to return it and get a full refund and was told I can’t get a refund on an RMA unit. So now I’ve paid for a new unit, it was defective so RMA the next day, and received a refurbished unit and told there’s nothing that can be done for a refund.  What kind of support is this Sonos?  Supposed be 100 days easy return right?

If I go to the trueplay option on the app, messsge pops up for me to sign in. I don’t remember this being the case before. If I’m on my app why do I need to sign in? 

Hello everybody, I’m trying to get in touch with customer Support on the phone, unsuccssfully so far. How can I claim back VAT charged singe customs will charge me again taxes on the Canary Islands?thank you for your time, best regards

Ok, I’ve read the long threads on safety for sanus wss22 speaker stands ( after ordering a pair) , now my question is,… is anyone happily using them with no issues?? Mine will be here next week but have I wasted my money?? I don’t have young children and an old dog but they will be behind the sofa where people walk past umpteen times a day , I opted for sanus due to price and the fact they are a tad higher than the rest and the back of my sofa sits at like 33” … I am a tiny bit concerned I’ve wasted my money??? Any reassurance from anyone?? thanks 

Do any one having a terrible time with the Sonos form to get the Apple gift card $50. No matter what l do (photos of the bill and the Sonos Beam bar) it refuse my formAny one with ideas ????

What has happened to customer service?  I am trying to get a credit back and I am told just to e-mail with a 7 DAY turnaround and over an HOUR hold time  7 days takes me past my returns period.  I am debating returning and rebuying which is absolutely ridiculous. How can Sonos not get a better support system and maybe some automation?  It is a few hundred dollars here so nothing tiny.   Update:  Finally got through and the support gentlemen was very polite.  Still do not think it should remotely be that much of a pain to get a price credit.  I am in a free return period and the price is lower.  I do wonder how many times Sonos has had to eat return shipping for a rebuy.  they act like it is an exception to match a price.  I bet it is a substantial amount that they would save by making it easier.  There needs to be a better way.

Sonos i expected a superb sound and i am not impressed with the price and sound. I think my polk surround was better sounding and  after a few hours of watching a movie etc it’ll shut off 

I’m in the process of upgrading my system to get everything on S2.  I took advantage of the upgrade credit and requested shipping labels to send back old equipment for recycling.  I received 10 emails with 10 different shipping labels.  How can I find out which label goes to which product?  

My S2 controller for PC has a black background with dark grey sliders to grab and scroll through the song titles.  I can hardly see the dark grey sliders due to lack of color contrast against the black background.  I see that this has been a complaint on here for a decade, yet the controller’s skin color  is still nearly unreadable.  What is the solution for this S2 controller problem?  

Everytime a guest comes over and tries to search for a song using my android devices they fail.Without exception. I can see the frustration with the search user interface. I have to step in every time and explain the tabs on the top and the bucketing of results by service and how to drill down.Everyone trips up on the search UI. This is the most important feature. It also poorly represents the product for potentially new users. There has to be a better way

I just got my Sonos Sub gen 3. At closer inspection the panel gap on the back of the sub differs between 0-2mm. (See images) Is this to be expected? Should it affect the sound in any way? If it’s only cosmetic I can live with it. Even if I’m a bit disappointed with the craftsmanship for such an expensive product 

Reason why I’m not going to update 14.19.1…have read a few posts on this. Low volume seems to be a repeat issue..again. Example…  

I ordered Sonos arc on Nov 22nd, Sonos order history says package was delivered via FedEx on Nov 26th, but it was delivered to wrong address (Photo on fedex site is not my home and I didnot recieve the item). What are my options now? 

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Sonos and other retailers have marked down prices 20%.  When i try to use my 30% credit against the new price is does not allow it. Only against the higher non sale price. This is wrong as the 30% is really only 10%. Sonos should allow the credit against the product price on any given day.