My sonos beam audio sticks intermittently
Best answer by Jamie A
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I don’t know what “sticks” means.
Hi
there is an continuous intermittent glitch , a bit like when a record jumps on a turn table
When playing tv sound or a streamed source?
Userlevel 7
What specific model TV do you have? Are you streaming from an external media device or from the TV’s native apps?
Hi
i
It happens when I’m watching sky tv through my Hisense tv
its fine when streaming music from Spotify
Userlevel 7
+16
Hi
If your TV sound is jumping/intermittently glitching but music streaming works fine, then it’s likely a connection between the TV and Sonos Beam.
To rule out the basics, I’d recommend rebooting the TV and Beam by powering them off for a few minutes then back on. While they’re powered off, try re-seating the HDMI cable between the TV and Beam.
If you’re still having sound issues with TV audio, try another HDMI cable or the Optical Adaptor that came with the Beam and see if this resolves your issue.
I hope this information helps!
Hi Jamie
thanks for your help, appreciated.
i’ll do the above when i get home, how do I use the optical adapter
thanks
kev
Userlevel 7
+16
Hi
You connect the adaptor to a HDMI cable, then plug the optical port into the TV if you TV has one.
This is just to see whether or not this fixes the issue, as it will help us narrow down what is causing the audio interruptions.
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