The Community Corner

Does anyone else really struggle with the design decisions around the volume control. Aside from the issues with grouped volume control, I just really struggle with making 1% volume adjustments at lower volumes. Drag to adjust is only good for bigger changes, and at lower volumes (say less than 10%) it’s almost impossible to successfully tap to the left of the volume position with my thumb. The inability to use the iPhone buttons is frustrating, and I know you can use them on Android, but suspect that’s an Apple thing. I wish the design was just more thoughtful. I end up muting the speakers half the time. Anyway, this is all rather predicated on the app working to play music at all, which for me is still a one in three chance it does first time.

Why don’t you do these on your own community?Although it’s good that you have execs doing this why do they answer so few questions? I’m grateful for Nick Millington’s recent, detailed answers but he answered 9 questions out of ~ 70. It really feels like the execs still don’t quite get it. Patrick was the same although he managed ~12 (I suspect from a lot more questions) and his definitely felt like it was a case of if I pop my head up everything will be ok. In fact he said he should have been around earlier and will be around more but two months since and tumbleweed from him unless he’s been talking to the press trying to spin things. I guess my feedback is either do it and do it properly or don't. And perhaps face the community that make the effort to use your community system and are/were once probably your most ardent fans.Anyway that’s my piece into the black hole.

why cant I use an upgrade discount on sale items.? also why is the discount applied after tax Ends up in Canada being 2% Not really a discount....

 Replied on two what I thought were related topics.  Got some flac so here is a new topic. Why is Sonos asking me to sign in when I have already done so. 

Who can tell me how I unsubscribe TODAY from the spate of Sonos Community-emails I receive every day please? Answers from 5 or 8 years or NO LONGER workable in my present day Sonos account or my present day Sonos app!

I’m incredibly frustrated with Sonos. First they botch the App. Now I’m having problems with purchasing genuine Sonos components from their website. I ordered two replacement power cables. I ordered them from Sonos given the specific nature of their cables and I received one genuine Sonos cable and a generic cheap derivative (with Chinese print on it) which I could have bought for a quarter of the price from Amazon. The cable does not suit the application and Sonos support insist that this is normal practice and I’m making to big a deal of this. Has anyone else had a similar issue.  

Hello everybody, I have been using Sonos products for nearly a decade now. I enjoy using them, but the recent TOS update really concerns me for two reasons:First, the new TOS deleted the clause that said: "Sonos does not and will not sell personal information about our customers." I am concerned that after paying thousands of dollars for SONOS equipment, that company still feels the need to make a buck off my personal information. This is a violation of my privacy, and I am greatly concerned of the resulting implications that will come of this.Second, I take issue with the forced arbitration clause. A forced arbitration clause says that any dispute with SONOS, can NOT go to court and will be mediated by a mediator of SONOS’s choosing. You may be familiar with a recent incident in which Roku disabled all televisions until the user agreed to a forced arbitration clause. They did this because Roku was hacked, and all user information got leaked. The forced arbitration locked users out of

I keep getting Delilah added to my favorites list in Sonos Radio.  I hate Delilah and would never add it to my favorites let alone adding it 9 times!   What’s happening?

Whilst I can't speak for most other countries (although as the RadioTuner and Radio app both show, globally hundreds of radio stations are totally free-to-air) here in the UK we are more that catered for with regards radio (the mandatory licence fee for the British Broadcasting Corporation covers at least 6 national Radio stations as well as dozens of local/regional stations) and so I couldn't see any reason for Sonos HD Radio subscription - but what about a Premium App subscription?In light of the problems we're all too aware of I could definitely see the demand for such a app - I know I'd pay for such, if it were an equivalent cost (£5/$7.50 per month type cost). I would like Library management for every subscription service, the return of Music Library for the local network (both of the above, ironically, appear to have returned with the latest update - but let's not kid ourselves, they're intermittently functional at best), the loss of "retired" apps I want brought back - half the

Hi friends,I started getting quite a few emails over the last week or so. They’re all updates on topics in Sonos Community. I was involved in the thread a long time ago. The email tells me that if I don’t want to keep getting updates to go in and remove it from my Favorites. I will paste a portion of the email. Anyway, I follow the link but I can’t see anywhere to edit or remove.     - Craig  Hi there, casAlta, The topic 'music library after latest app update' on the Sonos community has received a reply from ninja2. Click here to read the reply, and add your own voice.NB. There may be more responses posted to this topic in the future, however you will not receive further notification until you visit the forum again.If you no longer wish to receive any further notifications about this topic, click here to remove it from your favorites list. 

On the S2 app, we were able to create groups and preset the volumes on each “room”within the “group”. On the new app you can only add rooms to a group, no volume settings at all. Presetting the volumes was an essential setting to create the perfect scene with the perfect volume, pre-adjusted to each room individually. You could have a loud “party” group and then a soft “relax” group to work as scenes. It was in my opinion the most important feature in Sonos. Is this coming back? And when?

Did Elon buy Sonos ? 

According to this article, Sonos hoped to sell 2500 Ace headphones a day but sales show only 250. The app has really hit Sonos hard and the stockholders. For whatever reason, I can’t paste the article here so if you’re interested in reading it..look it up.   

Worst system ever. This is by far the most expensive speaker system I’ve ever purchased and I can’t even get it to stay paired with my music or record player.  I can’t even get my Apple Music to sing, or ability to skip over songs.  It’s not my internet. All my other blue tooth devices work just fine, as do all my tv’s…and everything else in my home. Just not Sonos. It deletes the speaker and record player all the time, stops playing and in general is just horrible. we went to a friends new custom built home and their speakers kept “stopping” as their pool. They informed me it was a Sonos system and how unhappy they were. SAME PROBLEMS. Starting to feel taken advantage. Whe does Sonos plan to take responsibility for selling such expensive items that are defective (or the app??). So unenjoyable when you can’t just enjoy your music widen your friends come over. Hours spent trying to fix this stuff. 

Hi everyone. Given the ongoing issues caused by their garbage app which this shilling company refuses to fix, what are the superior alternatives to Sonos out there in the market, made by responsible companies that don’t have complete contempt for their customers?All suggestions gratefully received.

Please update the software so we can get Dolby Atmos via AirPlay on the Era 300. I was about to return my Era 300 because getting Dolby Atmos through the app was too much of a hassle, but when Apple announced that it would be available through AirPlay with iOS 18, I decided I’d keep it. But after a few weeks with iOS 18, I’m disappointed to see my Era 300 cannot get Dolby Atmos through AirPlay. 

I have been dogging Sonos since not too far into the Version change. I was having a variety of issues that did not occur with the prior Ver. I had terrible experiences with the brutally long waits to talk with techs. I was incredibly unhappy and thinking I might have wasted about $4K on my set-up.Well by way of the Community, the issue was escalated and I received a call from Sonos. The tech was patient and walked through the steps necessary to fix the issue. I have to say that I am pleased and that my respect for the products has returned.Thanks guys.

It would be nice to be able to dedupe a playlist. Is it possible?

What is with all the community emails. Sudden bombbardment of emails, why? What happened?

He also might forgo a future bonus. Courage. Extended warranties are for soundbars and plugin speakers currently in warranty. Something about a quality ombudsman.  Trigger warning - ~3 mins of Spence talking lol  

I don’t know what category to put feedback about the community website, but starting today I’ve been receiving emails for every reply to community threads I’ve participated in, even though I’ve got them out of my favorites. The unsubscribe link in the emails doesn’t work.  Just started today - I haven’t even logged in for ages and now I’m receiving an email every few minutes. Seems the community forum has a bug in the notification system. 

I finally have to vent some frustration with this company. As a long time supporter, Beta tester, and user in general with thousands of dollars spent in product and many many hours of time spent helping fix bugs, dealing with issues and just not being happy with my purchases at this point I am ready to throw the towel in. I have nothing but problems with my S2 app and all of my new speakers. I still run a small system on S1 but rarely use it anymore because it has wiped my music services after having multiple issues there and it constantly wants me to perform an update to add back music services and the update can't be completed because of an error code that covers like 300 different issue.The lack of communication addressing these issues and not being properly taken care of as a long time customer and supporter is just ridiculous.  I'm hoping that the company does something soon to fix these issues and make things right for us. I only have so much patience before I sell everything Son

First the email months, months after the debacle, and now a video with lofty promises of corporate yadda yadda yadda speak about how you won’t do it again. How does one process the anger? Patrick. Patrick. I was one of your best customers. I have been with Sonos since 2006. I have purchased thousands of dollars worth of your products. I evangelized your products to anyone who walked into my house. I was happy. I was about to go all-in on the Sonos home theater system. But you blew all of that up by forcing an unbelievably flawed and crappy app down my throat. Now I’m your worst customer. Yes, I’m still using my system, but only due to inertia. I’m going to try out Roon if I can ever find some free time. I won’t ever be purchasing another Sonos product. In the meantime, I’m waiting, waiting, waiting for the day when my long-lost music library album art will once again show up in my Sonos Android app. It’s nowhere to be found on your Trello board of “screwups-I-gotta-fix”. It never appea

What is a reasonable time for a reply from the time a problem is reported?

I do not understand what Sonos technical are playing at. Two weeks ago I noticed an improved performance and mistakenly thought they were getting on top of the problems with the new app (eg. unstable volume control). This week it has got much worse and I am constantly kicked off with a no product found message. I am lobbying my retailer to stop selling Sonos until they fix the fundamental faults in their product