The Community Corner

This put a big dent in Sonos usability…https://www.wired.com/story/sonoss-home-theater-system-rant/ 

same issues as others in the last two monthsFails to recognize the program from an hour prior. No Network Found appears often, Each time, need to restart the mobile device (logging in and out of Sonos does not work) 

few months back I bought a beam and a sub mini after using the sub mini a few times it completely stopped working so I set up a return and a part arrival of the new speaker come to find out it was refurbished and not working correctly after reaching out to Sonos on why I received a refurbished speaker first, they said it was out of warranty which was incorrect. Then they tried telling me that I bought a refurbished one from Best Buy. They came up with a serial number that was wrong and claiming the Best Buy sold me a refurbished one then they told me to go to Best Buy to return it, but since I don’t have the original speaker, they won’t accept it and they claim that the speaker I bought is not refurbished because they don’t refurbish Sonos products . The tech that I was on the phone with a Sonos. Asked to see my receipt which I was on camera phone with him and showed him the price of $450 with a sale price that day of $425 plus tax and he still insisted that they sold me a refurbished

Hi all, Sonos is clearly terminally ill. The Company is completely deaf to the issues they have created with the useless new app. I know of no other Company that has survived after treating its customers with complete contempt like this. I think it is time to look elsewhere and if you are thinking of buying Sonos then think long and hard about it please. Buying Sonos now would be like buying a fax machine to send emails!!!

I feel like we need to take to social media and really embarrass sonos into dealing with us customers better and making the app better. Once we start trending on Twitter etc they will have to do better. We’ve spent good money on the product and the service is terrible. If we start telling ppl not to buy sonos the company will have to act.   Who’s with me ?? 

Hello.When are you clowns going to give us the ability to edit queue and also create and add to Sonos native playlists? You people have got in way over your abilities with this app "upgrade".4 months later and you've lost customers and look like fools.

I have AMPs gen 1, Play 5 gen 1 and several other sonos products.I have clicked the checkbox to activate the discount but not used it and if I sell the speakers to a private person do the trade up follow the speaker so the new person can use it?

Let’s cut to the chase. I paid a LOT of money on several SONOS products. When it works its great! BUT THIS IS ABSOLUTELY UNACCEPTABLE!!I know no other company of hi-end product that periodically issues updates that F something up - seriously.SONOS…. GET your act together. This is NOT good. In fact it highlights the fact that something is really WRONG with your update procedures and/or testing.I, like many others, use the library every day on a secondary HDD in my computer. Now, suddenly, it’s all gone. How incredibly frustrating this is. It’s not the fact that this is so bad (which it is...) but that this isn’t the first time a major screw-up has happened, and the worst is the WAIT until you decide to get your techs off their assess and issue a FIX - real quick! No, I’m not being overly harsh,…. I’m just a customer who wants some decent stability and QUICK resolutions when something goes bad…. is THAT too much to ask???

I’m so disappointed by the new app. It’s terrible to search. We cannot stand it!! Trying to figure out how to find music anymore?? It’s confusing all over the place. Is such a lousy platform. I used to be happy and excited to tell people that I had Sonos and now I’m embarrassed.

Why does the Sonos app keep getting worse? I constantly have to factory reset speakers and the user experience is horrible. Other family members have given up and started buying their own Bluetooth speakers because the system is undependable. The updates are making thousands of dollars of speakers worthless. 

I would tend to agree with what I’m reading about the last update. It’s terrible and has led me to search for other options for music in my home. The fact you haven’t done anything to take corrective action or roll it back to the previous application tells me that you’re not listening to your paying customers.  Music lovers are not happy with you, please address and respond to this ongoing issue.  Brad

Why is it that theres I dependent third-party app the let you cast any web content to your SONOS SYSTEM, while SONOS has shamelessly feeld at providing this for years now. Further more SONOS I'm looking into starting a class action  lawsuit in Québec. Removing the option of streaming library from my devices after I bought your speakers, and forcing me to use one of the preselected third-party streaming app chosen by  you, these said apps in return  charges us  to stream there service to  allow to stream on on speakers youve already spent a fortune on. I honestly think that I have solid ground here to start said class action lawsuit. Oh add the insult that it's been moths now the youve screwed up you're own app and you won't have it fixed till September 2023. Honestly whats next. Yes you have great sound but this os no longer enough Sonos is simply not worth the cost anymore and it do to your own making with all the restriction. And all that is do to SONOS PRIDE, what the reason we can'

The App does not work and for the last 14 weeks (by my reckoning) my music playback has been almost impossible to use.Given that Sonos seem unable to fix the app,or even offer the old app to use should they buy my compoents back?In talking to a solicitor friend he believes. I would have a strong case. I am just so frustrated with the whole scenario of sonething not connecting,or not found or no network or unable to connect..I cannot believe that Sonos have gone from supirb to *.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I made the mistake of not copying a post, which then flashed with the red bar of moderation when submitting.I understand the need for anti-spam, unsuitable content protection and it is never 100% accurate, but as an active user is there feedback, via pm or something if it gets rejected or black-holed?I really don’t feel like typing it all out again.Sightly tangential the my replies list is missing posts I’ve made which are visible in forum topics.

how do I change ,my forum user name?  do I need help from Sonos to do that?

Whomever is interested in joining a class action lawsuit Moderator Note: Modified in accordance with the Community Code of Conduct.

I am in the process of selling my house and the old sonos system will stay with the house.  I have applied for upgrade credits on all devices, but not sure exactly what I will need to buy for the new house yet.  Will my upgrade credits be retained in my account after transferring ownership of the legacy devices to the new owner, or do I need to use them before I transfer ownership?  

Why does Sonos app always ask for Bluetooth to be enabled? Every single time! Can’t turn it off… When you open it. It’s always asking the same thing, which I say no to.He doesn’t need Bluetooth function. There should be an option to turn this off.He doesn’t need Bluetooth function. There should be an option to turn this off. Was the app is good and the service great, 70% of the time, the 30% of the time that it’s not good or doesn’t work means I could not recommend it. Sonos performance + user experience: just keeps getting worse

I know we have been talking about a poorly engineered app, but aren’t you facing basic connection issues? Each day I have to go up and down 3 floors to reboot Verizon router, then WiFi router and then rebooting the speakers.i have stopped listening to Sonos to save my knees. Am now thinking of switching out. It’s been too long. 

Ok, it’s not the worst hold music I’ve ever suffered, but it’s a really short loop on the UK Sonos Support line, which becomes less than great after listening to it for over 30 minutes.  You’re a music streaming company, with people who deal with performing rights licenses, you could do much better!  Maybe hook your phone system up to Sonos Radio?It’s possible to get a license at a reasonable cost for phone system hold music, one of the offices I worked in had a 10 hour long low bit rate CD of indie rock.  Customers frequently gave positive feedback for it, some even complained that we took them off hold in the middle of a good song!  It would be a much better look for the company than the current 30-60s jingle on an endless loop, given the nature of your products.

I am not able to find the usage data in sonos.com any longer, and I know it was there previously for review. Where is that hidden now, since I’ve clicked into everything and can’t seem to find it? Thanks!

The new app has become unusable. Every time the app is opened it does takes around 2minutes to show any of my speakers (3 rooms). Changing rooms music is playing is jumpy and usually skips or restarts the song currently on. The alarm features have been removed without the ability to modify currently set alarms.I have downgraded back to the old version to make the app usable, and even after disabling auto-update, the app reverts to the newest version overnight making it once again unusable. If I go off the app for a beer couple minutes, and return to it to modify the sont or volume, it does not register any music currently being played making it impossible to change song or volume without having to manually go and use the buttons on the speaker. The link to Spotify has become unusable, on the old app all 3 of my speakers would show as playable direct from Spotify, since the update there seems to be no direct link at all. Widgets (the only way I used to use the app) have been removed mea

I very VERY rarely feel the need to post negative reviews for products…it’s just usually not my vibe. However, I am so utterly confused as to how a company such as Sonos could even remotely allow and approve release of this catastrophe of an app. I mean just HOW? I would imagine that any app overhauls should go through extensive testing over at LEAST several weeks before being released. Obviously not this one lol. It’s been almost 3 months now and it’s still virtually unusable to me. Even simply using it to control my TV volume is laughably ridiculous. I can’t have both my Playbase and Kitchen speaker playing at the same time anymore, and in order for me to adjust volume on my Playbase, I first have to physically change the volume using my Roku controller FIRST …then go back to the god awful volume slider on in the app. I also dare not tap on the “apply” button after selecting speakers as that still turns EVERYTHING off and I have to start everything all over again. The company is very

Ma bibliothèque musical n’est plus accessible depuis l’installation de la nouvelle version (erreur 913) a quand la correction ?!!je conçois qu’il puisse avoir des bugs après une nouvelle version mais j’attends les corrections ….Le matériel Sonos est haut de gamme, à quand un service haut de gamme ?Merci pour votre réponse et solutions Moderator Note - Translated by Google:My music library is no longer accessible since the installation of the new version (error 913) when will the correction be made?!!I understand that it could have bugs after a new version but I am waiting for the corrections....Sonos equipment is high-end, when will we see high-end service?Thank you for your response and solutions

I’ve had it.  Too many times I’ve had people over and Sonos new app doesn’t work.  Even though I have tens of thousands worth their gear, I’m ripping it out.  Any suggestions on a replacement?