The Community Corner

This morning the forum is useless due to tens of weird phone number spam posts.Mods: please add a CAPATCHA to new accounts.I reported the first few, before realizing that every post was spam today.

Streaming Apple Music from the Sonos app is still in a lossy format even though it is available as lossless on Apple Music. Sonos can handle lossless through Airplay but please make this available directly from the Sonos App. 

I am disappointed that Sonos Facebook actually blocks customers from their Facebook page.  This is disappointing. Sonos should understand the level of frustration of customers and engage with them constructively and efficiently. If they do not wish this to be done through comments on their posts, then they should provide a better way. And definitely avoid blocking its customers on social media, which is honestly petty for the company.

 When I try to search for something in the Music Library an error is generated.  The Music Library is being treated like an inactive service.  This is on the IOS app 80.09.09. 

Has anyone else seen the Sonos homepage… “Effortless Listening”. Seriously?! “Great Effort Required” is what it should read.  

These halfwits can’t even get the apology right - I just received an email from Sonos (which I assume is the apology) with no subject - and all it contained was a picture of Patrick Spence’s signature ?????   

Je suis vraiment exaspéré de l'application SONOS dans sa dernière version. L'an passé à pareille date ça fonctionnait très bien. Là c'est tout croche. Ne voit pas les hauts parleurs, incapable de contrôler le niveau du son. "SVP réessayer", SVP réessayer"SVP réessayer". Pu capable 👎🏼 Moderator edit:Google Translate-I am really exasperated with the SONOS app in its latest version. Last year at this time it worked very well. Now it is all crooked. Does not see the speakers, unable to control the sound level. "Please try again", please try again"Please try again". Can't do it 👎🏼

Like many others I adore Radio Swiss Classic and I don’t really mind if it is the French, German or Italian version.  Prior to the (disappointing) revision of the Sonos app, I had it stored as a favourite.  Now there seems no way to play this station which I can easily get on the Play RTS app on my various devices. Does anyone have a suggestion as to how to get it accepted by Sonos as a favourite?

Dear shareholders, pls fire Ceo and higher management asap  

The way Sonos implements its Shuffle feature is super annoying. For any given playlist, if I hit shuffle, Sonos will re-shuffle the tracks in the playlist, but when I stop playing and, some time later, resume playing again, it just starts playing the same shuffled version of the playlist from the beginning again. My goal is to always have Sonos play a random selection from the playlist I have specified. The implementation of the feature is to just play the list, from the top, in a fixed order that has been randomized once (when I hit the shuffle button). But there’s more badness! In addition to the above behavior, the very first (unshuffled) track in the original playlist always seems to get “pinned” to the beginning of the shuffled playlist. When I restart playback of any given instance of the shuffled playlist, the very first track is always the same, unshuffled first song from the playlist! This is so frustrating, because the feeling I get when I start playing music is, “Bummer, I’v

Bjrdepuis la nouvelle mise à jour de app sonos, beaucoup de bugs. J en passe mais celle qui me pénalise le plus est de ne plus pouvoir connecter ma platine vinyle à amp Connect. Ce ne fonctionne plus et impossible de reprendre l’ancienne app (ce que sonos préconise) au risque de tout perdre les nouveaux réglages. Y a t il des utilisateurs qui ont trouvé une solution? Amp Connect ne sert donc plus à rien et comment connecter ma platine vinyle ?  Dois je acheter le multi room port pour remplacer le amp Connect ou autre solution. ? Merci de vos contributions 

Still dealing with SONOs rediculious and unprofessional update. Significant investment for me, in  what's now a * filled customer experience. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

Received the “No Products Found” message again on my iPhone today. It is not the first time and I am becoming fed up with the time I have had to expend on my Sonos system. I have their premium products including the Arc, surrounds and subs in multiple rooms. I had never had a problem before May. I am at a point where I am just worn out trying to fix the problems from their horrible app update. Now researching other systems even though I have invested thousands of dollars in Sonos products. I used to recommend Sonos to all my friends but not anymore. It turned out to be an embarrassment to me with their similar troubles with the system after I suggested Sonos to them. Fortunately, the Sonos app on my iPad is still working and I am hoping I do not lose that next. Sonos hardware is excellent and previously the overall experience was good before the release of the disastrous app update.

Does anyone else really struggle with the design decisions around the volume control. Aside from the issues with grouped volume control, I just really struggle with making 1% volume adjustments at lower volumes. Drag to adjust is only good for bigger changes, and at lower volumes (say less than 10%) it’s almost impossible to successfully tap to the left of the volume position with my thumb. The inability to use the iPhone buttons is frustrating, and I know you can use them on Android, but suspect that’s an Apple thing. I wish the design was just more thoughtful. I end up muting the speakers half the time. Anyway, this is all rather predicated on the app working to play music at all, which for me is still a one in three chance it does first time.

Why don’t you do these on your own community?Although it’s good that you have execs doing this why do they answer so few questions? I’m grateful for Nick Millington’s recent, detailed answers but he answered 9 questions out of ~ 70. It really feels like the execs still don’t quite get it. Patrick was the same although he managed ~12 (I suspect from a lot more questions) and his definitely felt like it was a case of if I pop my head up everything will be ok. In fact he said he should have been around earlier and will be around more but two months since and tumbleweed from him unless he’s been talking to the press trying to spin things. I guess my feedback is either do it and do it properly or don't. And perhaps face the community that make the effort to use your community system and are/were once probably your most ardent fans.Anyway that’s my piece into the black hole.

why cant I use an upgrade discount on sale items.? also why is the discount applied after tax Ends up in Canada being 2% Not really a discount....

 Replied on two what I thought were related topics.  Got some flac so here is a new topic. Why is Sonos asking me to sign in when I have already done so. 

Who can tell me how I unsubscribe TODAY from the spate of Sonos Community-emails I receive every day please? Answers from 5 or 8 years or NO LONGER workable in my present day Sonos account or my present day Sonos app!

I’m incredibly frustrated with Sonos. First they botch the App. Now I’m having problems with purchasing genuine Sonos components from their website. I ordered two replacement power cables. I ordered them from Sonos given the specific nature of their cables and I received one genuine Sonos cable and a generic cheap derivative (with Chinese print on it) which I could have bought for a quarter of the price from Amazon. The cable does not suit the application and Sonos support insist that this is normal practice and I’m making to big a deal of this. Has anyone else had a similar issue.  

Hello everybody, I have been using Sonos products for nearly a decade now. I enjoy using them, but the recent TOS update really concerns me for two reasons:First, the new TOS deleted the clause that said: "Sonos does not and will not sell personal information about our customers." I am concerned that after paying thousands of dollars for SONOS equipment, that company still feels the need to make a buck off my personal information. This is a violation of my privacy, and I am greatly concerned of the resulting implications that will come of this.Second, I take issue with the forced arbitration clause. A forced arbitration clause says that any dispute with SONOS, can NOT go to court and will be mediated by a mediator of SONOS’s choosing. You may be familiar with a recent incident in which Roku disabled all televisions until the user agreed to a forced arbitration clause. They did this because Roku was hacked, and all user information got leaked. The forced arbitration locked users out of

I keep getting Delilah added to my favorites list in Sonos Radio.  I hate Delilah and would never add it to my favorites let alone adding it 9 times!   What’s happening?

Whilst I can't speak for most other countries (although as the RadioTuner and Radio app both show, globally hundreds of radio stations are totally free-to-air) here in the UK we are more that catered for with regards radio (the mandatory licence fee for the British Broadcasting Corporation covers at least 6 national Radio stations as well as dozens of local/regional stations) and so I couldn't see any reason for Sonos HD Radio subscription - but what about a Premium App subscription?In light of the problems we're all too aware of I could definitely see the demand for such a app - I know I'd pay for such, if it were an equivalent cost (£5/$7.50 per month type cost). I would like Library management for every subscription service, the return of Music Library for the local network (both of the above, ironically, appear to have returned with the latest update - but let's not kid ourselves, they're intermittently functional at best), the loss of "retired" apps I want brought back - half the

Hi friends,I started getting quite a few emails over the last week or so. They’re all updates on topics in Sonos Community. I was involved in the thread a long time ago. The email tells me that if I don’t want to keep getting updates to go in and remove it from my Favorites. I will paste a portion of the email. Anyway, I follow the link but I can’t see anywhere to edit or remove.     - Craig  Hi there, casAlta, The topic 'music library after latest app update' on the Sonos community has received a reply from ninja2. Click here to read the reply, and add your own voice.NB. There may be more responses posted to this topic in the future, however you will not receive further notification until you visit the forum again.If you no longer wish to receive any further notifications about this topic, click here to remove it from your favorites list. 

On the S2 app, we were able to create groups and preset the volumes on each “room”within the “group”. On the new app you can only add rooms to a group, no volume settings at all. Presetting the volumes was an essential setting to create the perfect scene with the perfect volume, pre-adjusted to each room individually. You could have a loud “party” group and then a soft “relax” group to work as scenes. It was in my opinion the most important feature in Sonos. Is this coming back? And when?

Did Elon buy Sonos ?