The Community Corner

Fix yous App!!!!!!!! 

Hi All,  My Playbar developed the well known high pitch noise issue. Initially, SONOS support was fantastic, within 30 minutes I had a free replacement processed and the shipping labels to send my Playbar to Poland for a replacement to be sent back to me free of charge.  The Playbar was picked up, no problems, and shipped to Poland by DHL in a timely fashion. This is where the problems have arisen. The package has been sitting at ‘Shipment on hold status’ since the 3rd of December. When I contact DHL to query the hold reason, they say that SONOS is using a 3rd party customs broker to get the package through customs, and that they have no information on what’s happening and cannot assist. They then advised I would need to contact SONOS for answers on turnaround time etc.  I then speak to SONOS support who initially told me that it had arrived at the warehouse, but was not yet scanned in, and that I should have an email confirming the replacement has been shipped within 48 hours. 2 days

First of all, I love my Sonos system, have had it for years, and continue to upgrade with new products.The app hiccup has been pretty annoying, but I'm sticking with you guys. I have been eagerly waiting on my year end bonus so I could purchase the Sonos Ace and was super excited when they arrived today. But, I have to give one piece of feedback right away. This case is horrible. EVERYTHING sticks to the material. I've had it out of the box for a few hours and it already looks dirty. I'm sorely disappointed in it at this price point. 

I received my Beam Gen 2 sound bar last week. The adhesive tape securing the inner bag was applied over the top of the sound bar as the bag was not completely closed before the adhesive tape was applied. I am now faced with the task of removing the residue without further marking the matt black surface. Sonos factory in too mush of a rush packing these properly out for Christmas.

Does anyone have a suggestion for a new member on the Sonos?

New member, best information?

My previous Sonos support a few years ago was fantastic, this was the reason I invested in next gen speakers when the S2 app came out.The S2 app is a complete disaster, Spotify integration sucks and support, which used to be great, now sucks as well. Sonos is supposed to be a premium product, which I’m happy to pay extra for, but they are at present not providing value for money!

Hello Sonos community,I have a specific inquiry regarding the Sonos Move 2 in the 'Green' color variant. I am very enthusiastic about this particular shade and would like to paint my wall in exactly the same color. Therefore, I would greatly appreciate if you could provide me with the exact color code (RAL, Pantone, or RGB) of this olive green shade.Thank you in advance for your assistance.Kind regards,

I have a Music Hall turntable, not quite audiophile quality, but pretty good - and I’d like to upgrade someday, but after all the research I’ve done on sound quality for the Sonos inputs, it sounds like a waste at this point. Are there any rumors of Sonos updating either product with a higher quality input? If I could ask Sonos to design a product, it would essentially be the NAD M10 V3 with built in phono stage and speaker outs, large OLED touchscreen, etc..I’m heavily invested in Sonos; Arc, Sub3, One (x2), Move, and Beam, so just switching to another system isn’t feasible. Essentially, I want Sonos to do it all, with a greater emphasis on sound/passthrough signal from a turntable.

Hello,Suggestion: replace volume sliders with something that allows me to set a specific level for each device. Being mildly affected with OCD, not being able to set it to exactly "25" is frustrating.Thank you for your time...

I originally subscribed to Sonos HD Radio through Apple, then cancelled in 2023.  I want to reactivate my subscription, however the Sonos site says I have a subscription with Apple and to go through the Apple subscription app to cancel, however Apple doesn’t show that subscription (assume because it’s so old).  Any way to get around this without having to call sales Mon - Friday?

There’s been no communication from Sonos since the email was sent with this article: https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates.  This timeline is nearly up and I can’t tell that anything has improved.  What’s going on and what is the new timeline for any of these fixes?  I just spent nearly 3 hours getting one of my speakers added back to my system because it just disappeared.  I also had to hard-wire it to my network so I currently have cables strewn about on the floor.  There are still issues with speakers dropping out, not being able to easily adopt speakers, struggles playing music from many sources (including local SMB), often unable to browse streaming sources, many features we used to have still gone, sources such as “Line In” and “TV” disappearing.  Surely, I’m not the only person still having all these issues.  Is this just the Sonos experience moving forward?

I would like a function to create alarm groups that I can use only for the alarms.In the morning when the alarm goes off, I would like to play the radio for a group of speakers where we are in the morning. But in the evening when I turn on my TV (that is one of the speakers in the morning), I don't want the TV sound to be in all rooms.I don't want to turn off the group every evening when we are going to watch TV and then turn the group back on when we go to bed so that the alarm works again in the morning.

Hello all, I've used Sonos for many years but for the past few since I got the new speakers it has never worked properly. The Wi-Fi router im using at the moment has 2ghz and 5 ghz my old speakers connect on 2ghz and my new ones only connect on the 5ghz I've never been able to solve this. I'm thinking of getting a new Wi-Fi router to try and solve this. Is there a recommended one that definitely works to connect both Old and New speakers?

Speakers work but not able to connect to wifi. It did a month ago.and, how do you tell if this is on or off?

The new app is terrible.   I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc.   I have  deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc.  I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system.   I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless.   I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails.   I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues.   I have already wasted hours trying to set up the Sonos.  I installed at least a

I just want to vent my anger and dissatisfaction with any geniuses that think what they are doing and the direction they are taking Sonos. What are you doing? You have now made Sonos a commercial, advertising nightmare. In the beginning Sonos was designed for ease of use and simplicity. A Simple Connect Box and a stereo system were all one needed. The desktop app was simple concise and fun. Imagine entering a Radio Station URL Naming it and the station started playing and also was saved in favorites. Commercial free URL’s from excellent radio stations around the world. Now you force me to have to go purchase a smart phone to use the apps anymore or to set up a system. You abandoned me You changed what the founding people designed as a unique fun and user friendly free app and service. Now You are requiring me to suffer through using commercial apps (Tune-in) “Sucks” by the way. Interruptions with their commercialism. You know for the price of a cell phone and a carrier service I can pu

I understand mistakes happen and sometimes it just takes time for things to be remedied. But today is the last day! I am so sick of my speakers not being able to connect! I am so sick of the garbled sound that comes out of them! I cannot believe how much money I’ve spent on this garbage system! And now I’m stuck with it! I own two arcs, a sub mini, two 300s, one 100, and four ones. Also a five. a totally trash system

Hello,The following is primarily written for residents of the U.S. I can’t speak to how delivery of products may work in other country’s.During this holiday season or anytime when ordering a Sonos product knowing what to expect regarding the delivery of said product to your door can help to relieve anxiety and stress by setting the proper expectations. Sonos offers 1- 5 day delivery at no additional cost and expedited delivery in 1 or 2 days business days at $25 and $15 respectively. However, knowing how expedited delivery works is just as important as paying for it. When placing an order on any given day; the delivery “clock” (i.e. time to delivery) doesn’t start until the next business day when the package is tendered to the carrier.  Packages tendered to a carrier on the same day for next day guaranteed delivery is sometimes termed as Same Day Shipping in some circles which Sonos doesn’t offer. Said service  would mostly likely incur an even higher shipping cost above one (1) day bu

Hi Everyone how you finding the experience with latest iteration of the app.i’ve had a medium and then a large SONOS system since almost day one.the latest release of the app has to be the buggiest since the products launch. Not to mention navigation is no longer intuitive. i’m really considering shifting to another platform Is it just me that hates the new app?

hi.I have bought an additional cr200 controller for my system, to avoid using a mobile phone. During the update, the screen is frozen and I can't move on. hi,I have tried all the options I could find on the internet. I have contacted Sonos Denmark, they have not been able to help. I need the cr200 to work, as we are trying to be a mobile phone family. can you help? I would also like to know where I can buy a Sonos controller without using a mobile phone.Kind regards, Rasmus

Hi. I need to return a defective five and after many attempts to get hold of Sonos I finally got a return label and note the address is in Poland. Does anybody have any experience returning to Poland? How long does this take? The item was a gift to go with a turntable and I don’t want to be waiting weeks for the replacement.  I’m inclined to just buy another but I’m not sure if Sonos would reimburse me, particularly as the price I bought at is no longer available. 

I just tried 3 times to join the community, and each time because of a user name already taken or because I didn’t check the box to accept terms, all of my entries on the page were cleared out and needed to be entered again. Couldn’t the webpage check the entered user name real-time like many websites do to see if it’s already in use? Couldn’t the page keep all of the details I entered when there’s an error so that I don’t have to re-enter all of the many Sonos products I own? Joining this community for the very first time after being a Sonos customer for many years and it’s already a bad experience. Come on Sonos, you need to get the simple stuff right. https://en.community.sonos.com/ssoproxy/setUsernameForm?signupFormError%5Bterms%5D%5B0%5D=Please+accept+the+terms+of+use.&

For what are probably very sound productivuty reasons, my empolyers network blocks traffic from TikTok and Snapchat but that is no issue to me becasue I don’t use them.  (it also blocks Deezer, but perversely not Spotify - go figure!).  However,  when I move around these Community pages, as well as those on the Sonos main site, when a new page opens I get alerts telling me that content from Tiktok and content from Snapchat is not permitted.  Are there “hidden” linke to those sites somwhere in the code of these sites or is there some other, more acceptable reason?

I’ve invested thousands and supported Sonos since it’s inception but all of my devices never work properly and go Missing regularly or the sound won’t turn up or down…..I’ve followed the whole app saga and been patient but it still makes my investment almost worthless……I even did the ceo@sonos suggestion and dint even receive the courtesy of an auto response……is the next step grouping together for class action or should we continue to wait?…..literally an audiophile with my audio cut off by my investment mistake!