Until the last couple of app updates things were slowly getting better but since the last two updates things are just getting worse again. Systems not found, music playing but no sound..... It's getting to look like it's never going to recover. I've about had enough now but to replace all my sonos gear would cost thousands. It surely is time this idiot CEO was fired.
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Before you do anything drastic try using your router's DHCP Settings page to assign ALL Sonos a static/reserved IP Address, power down Sonos, reboot router and power up Sonos.
Took my system from nearly useless to stable and usable.
I agree, I have the same problems. When trying to group speakers the music plays on some of the speakers but the app shows it’s playing everywhere, or nowhere. The volume control has gotten worse, sometimes it works - sometimes not and it’s really laggy in response. Before the two updates today and yesterday it was working better - not good but better than now.
Spent an hour on the phone with the support yesterday, and another two (!) hours today. They really tried to help me, so I have only good things to say about to them. My system is on an Asus mesh network and the support agent I spoke to today would forward all of the diagnostics up in the chain for further investigation. However, the issue with a non-responding and only partly working system remains.
Prior to the release of the new app and system changes in May I had no problems at all.
Sonos made changes to the speaker discovery process a search here should find details.
Before you do anything drastic try using your router's DHCP Settings page to assign ALL Sonos a static/reserved IP Address, power down Sonos, reboot router and power up Sonos.
Took my system from nearly useless to stable and usable.
Can you explain a little more on how you would do that? I have EROs as my Mesh router
I’m feeling the same hate for Sonos right now. For a product this expensive it’s criminal to have an update you didn’t ask for turn the system you love into total garbage!
Plus the 30+ min wait time for a support person is bulls***!
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Before you do anything drastic try using your router's DHCP Settings page to assign ALL Sonos a static/reserved IP Address, power down Sonos, reboot router and power up Sonos.
Took my system from nearly useless to stable and usable.
Can you explain a little more on how you would do that? I have EROs as my Mesh router
If you go to your router’s admin page you should be able to find the DHCP Settings listed there, the DHCP page usually has simple instructions for using it.
If not search for your user manual and it should have more detailed instructions.
I’m on a different router but… Open the DHCP settings page, type in the MAC address of the Sonos (on the shipping box, data-plate of the speaker) pick an unused IP address and press the submit button. I can optionally add a name there which makes things easier as you can look for the name rather than the MAC address. Ignore the Client ID and Arp sections here, just MAC, IP and Hostname are needed.
Thank you!!!!
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