The Community Corner

Just thought i would share to the community how well a Sonos Roam provides a resting place and entertainment for a Robin

I continue to try to be patient, because, when they actually work, my speakers sound amazing. But good grief, Sonos! I feel like my kid could run this company better. On going issues:Despite the email advertising lossless streaming directly to my speakers, when I actually try to stream to my speakers … no sound. My Apple Music ap says it is playing, but no. Nothing. The only way to listen is by using the crappy Sonos ap. On the crappy Sonos Ap, there are four basic flaws that simply mystify me: How hard it is to search. Besides the odd placement of the search bar on the landing page, after you do select a song, why the hell isn’t there a search icon on the new page! Why do you make us back out to the landing page to search?  When we tap on the “three dot circle”, why the hell isn’t there options to go to the artist and the album RIGHT THERE. It is so damn hard to get to an album. Why oh why, in this day and age of technology, can’t we just tap on the image of the album and GO TO THE

This is how companies die. As they are trying to right the ship, they cut back on “unnecessary expenses” -- like good customer service.  Which -- we’ve all seen this movie before, right? Angers the customers further, and sinks the ship even faster.   Today, I called Sonos support on the phone. The automated system told me it’d be a 10 minute wait.I hung up after 30 minutes. The ENTIRE TIME I was on hold, there was awful hold music.  The same “song” for the entire half hour, constantly interrupted by a computer telling me to go online or use the app to fix my problems.At no time was my estimated wait time updated.At no time was I given the opportunity to hang up, saving my spot in the queue, for a call back.  Which is an extremely common technology at this point.  Hung up, having wasted 30 minutes of time, and am no closer to fixing my issue. 

I’m incredibly disappointed and frustrated with how Sonos has completely ruined what used to be a great product experience. Despite the constant reassurances that things would improve, it’s just not working. I recently spent another $3,000 on Sonos speakers, and I deeply regret it. The app is constantly crashing, forcing me to update back and forth, and even then, nothing works properly. When I travel between my homes, the system simply doesn’t function as expected, which is incredibly frustrating. I wanted to relax, and now, instead of music playing seamlessly, my phone shows it’s playing on the Move, but the sound is coming from my iPad. This is beyond unacceptable. The CEO of Sonos should resign immediately, and honestly, Apple should buy the company and fix it. Sonos used to be an amazing product, but now, despite all the promises, the software is trash, and nothing works. Starting with the decision to make things not backwards compatible, it has been a disaster ever since. Please

who is your authorized distributor

Unable to see where upgrade coupon info is

Why does Sonos make it so difficult to report bugs? It is extremely convoluted involving Chatbots and Phonecalls which always want to ask the most ridiculous questions when all you want to do is alert Sonos of an issue. Surely they can set up a simple bug reporting service similar to Google or Apple?

There are a ton of duplicate stations via these services. I’ve noticed when searching for something like KEXP or BBC, they pop up in multiple services.Do you like 1 vs the other? Is there any info on the bitrates of these feeds (does one stream higher quality than the other?) I’ve noticed TuneIn has a lot of commercials on their own TuneIn-branded feeds…

Please correct me if this is already a function I’m unaware of, but it would rock if SONOS added the option to “play after last add” (when adding songs to existing queue).  We can “play next” or “add to end of queue” but I find that most of the time I or someone else listening wants to hear specific songs in a row in the middle of an existing queue instead of having to choose each song to “play next” trying to catch the song as it ends or “add to end of queue” only, mainly to keep the queue as a whole intact and so you don’t have to babysit the queue as much while trying to enjoy your music.  

This is the worst service and UX app in history. Nothing works…

When trying to add a track to a Spotify playlist, the Sonos app shows lists that other people created. I added them to my Spotify playlists, but I can't edit them. It would be great if these "locked" lists didn't show up during the Add To Playlist dialogue. (They don't show in the native Spotify dialogue.) 

If logged in, always get “there was an error adding the item to your cart”. If I log out, it works no problem. So I added things to my cart, went to checkout and then logged in - which emptied my cart.  Just me?

Does anyone know how to send a feature request to Sonos? We have devices throughout the house and it would be awesome to be able to listen to the Nintendo music app everywhere! It’s not listed as an option in the content services though. 

Can anyone tell me if SONOS has a service facility in Australia?

As the problems continue with the app/controller, some of which are new little frustration surprises, I wonder if Sonos has given up on trying resolve what is possible one of the worst products around. Certainly that would seem to the case with the community reports. But yet no improvement still. Since that last notable version change mid 2024, I don’t ever open Sonos without there being a problem. Please do try Patrick…

I used to love Sonos. Worked right out of the box. Responsive app. Good enough sound quality. Now EVERYTHING is broken.App takes forever to load. On a good day I can play music on 50% of the speakers of my system. On a bad day 0%.PLEASE: there is nothing wrong with my WiFi. And, yes, I have reinstalled the system. I cannot recommend Sonos to my worst enemy. It would constitute cruel and unusual punishment.  

Hello. I am hoping this feature suggestion can be passed along to the appropriate team. I currently use a Sonos Amp in each room of my home. In  each room the setup consists of:(1) device with a voice assistant (i.e. Amazon Alexa, Apple Siri, or Google Home) which is plugged into the RCA Line-In input of the Sonos Amp (1) TV which is plugged into the HDMI input  of the Sonos AmpI would imagine this is a fairly common setup. The problem is that there is no way to interact with the Voice assistant, i.e. to ask the time or the weather, while the the TV is on or while the Sonos is playing an internet source such as Apple Music. Currently the Sonos Amp has the Autoplay feature but this is not ideal for voice assistants because it requires the Amp to switch back and forth between audio sources. Therefore the feature I am proposing would be as follows:Add a setting within the Sonos mobile app so that the User can choose the option to mix audio sources together. The user should be able to togg

Have all the software problems been fixed to an acceptable level ?  I feel like downgrading back to S1 until things are sorted.  But I did see somewhere that if you do this you cannot then upgrade back to latest software at a later date.  Is this true ?

Unable to login to Sonos app account on Xiaomi 14 Ultra.Tried ALL workarounds but sign in just logs into a website, but not the app.Sign in screen just go round in circles.Cannot manage system because of this.

Seems like the outgoing CEO was rewarded for the huge app debacle. If Sonos wanted to promote goodwill in the user community they would have fired him several months ago.

I purchased a record player just before Christmas. It is the first product I’ve purchased from Sonos that I was unsatisfied with. I currently have about 20 speakers throughout the house and absolutely love the ecosystem. I have been trying to return this project 1 player for no less than 12 days. 12 days calling being told it will take 24-48 hours. At this point it’s almost comical. By far the worst customer service experience of my life. I will be purchasing from other stores in the future instead of Sonos direct. Absolute joke and still no help. 12 days and counting. Eventually the 30 day return period will be over. Can’t wait for that battle. 

Hello Sonos Team,I've been using your products for years: a Playbar, Sub, several Play 1s, and a Play 5. For a long time, I was satisfied with the system—it gave me years of enjoyment. But over the past year, the experience has gone downhill, fast.I’ve gotten used to the fact that every so-called "update" to the Sonos app seems to make things worse. For example, about six months ago, the alarm clock feature vanished from the app. No warning, no notification—I had to find out on your help page that it was removed. The explanation? "We're working hard to bring this feature back." Well, it’s still not back. The workaround was to use the desktop app to set alarms, which is hardly a premium solution.Controlling music through the app became so frustrating that I started using Spotify Connect instead. But now even that doesn’t work! My speakers aren’t discoverable—neither through your app, nor Spotify, nor my computer. It’s beyond frustrating. How is it possible for such basic functionality t

What are everyone’s thoughts on this? I believe it is a good decision that will help regain the trust of current and potential users.https://www.theverge.com/2025/1/13/24342179/sonos-ceo-patrick-spence-resignation-reason-app

Patrick toast and it’s about time

I ordered an Arc Ultra before Christmas 2024.  It is now mid-January 2025, and I have not received my order or a viable status update.  After three weeks the status still reads “Awaiting Carrier Pick-up”.  I called customer services, and they told me they needed to launch an investigation which is frustrating.  Clearly the item has not shipped.  So, they are making me wait to get what I paid for while Sonos figures out what happened?  Make this right Sonos.  Your equipment is too expensive to make valued customers wait while you figure out how the order was botched.  PLEASE FIX THIS.Let me be clear, customer service is obviously provided by offshore personnel, but she was friendly and tried to be helpful.  I asked to speak with a supervisor and after a brief hold was told a supervisor was not available to speak with me.  Again, I ask, why do I have to wat for an investigation of a paid order that never shipped?