I’ve enjoyed sonos products for some time now, and own more than a few. So imagine my surprise when, after requesting replacement feet for my sub mini (the adhesive failed) I was launched directly into the center of a customer support black hole. as much as I love being told I’m SOL on a product I spent a good deal of money on, I’m thinking there has to be a better way for sonos to treat its loyal customers. Anyone else had this experience?
adventures in sonos customer service
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+2Luckily no. I consider myself lucky to not be in the group having all the issues I see daily here.
Honestly concerning the feet, personally i probably not put myself through a phone call for something I could reattach in less time with a drop of super glue. I might even go to the trouble of locating the self stick silicone bumpers I have in a drawer somewhere.
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