But your system is OK?

I’d think everyone was sick if I hung around a hospital. 

It's primarily a forum where users help users, it goes without saying that users don't post about how well their system works.

But now that we're at it, my system works perfectly, no dropouts and fantastic sound regardless of whether I listen to music or watch movies/TV.

I use the SonoPhone app and for my needs it works fine. I have not performed any updates as I won’t allow my phone or iPad to do so. I read sooooooooo many issues that people have here and on the fb groups. Why would I even want to gamble on it .

Sounds like you’re in the 10 % group of everything is perfect….yet the CEO and several others in top management are gone from Sonos..wonder why 🧐…probably because of the mountain of issues and let down to its customer base…Sonos even mentions it..

For sure, Sonos mucked up with this software. But things are much better now than at first (very premature!) release. There’s no way that I’m aware of to measure what percentage of users are in the “everything’s perfect” group but there certainly seems to be a lot less issues being raised. I’ve not heard a “class action” call for weeks now. 

Do you go in the fb groups and read the issues so many are having? I’m sure it’s gotten better somewhat and for a few… but I think there’s a long road ahead before the sun shines bright in Sonos land. 

And trending on the Apple App Store for 1 star reviews continues as it does on Googleplay + Trustpiloit and other review sites.  The app is ONLY marginally better lately and stuffing Sonos Servers in the middle of controlling our once local systems just adds layers and layers of potential errors/lags/complications and more! 

YAY, I say YAY for the minority of Sonos users who are in the Goldilocks zone of perfect Sonos experience with this lame/half baked app/forced cloud-solution.  IMHO it does NOT however, represent the vast majority of users who have let their concerns and anger out on social media, forums, reviews, tech pubs, app stores, with audio retail reps, and installers.

I’d love to see the REAL Q3-Q4 return rates through retailers/distributors/and Sonos direct compared to prior years, it can’t be good as most customers won’t even bother to complain, post here or there, or struggle for hours like so many of us have to make this work.  They just return it, and move on to other solutions.  Few come here.