Talk Sonos Products

Dear managers at Sonos:Could you please, please, please concentrate on improving the new app as quickly as you can with emphasis on making it play music through Sonos speakers? It is well over a month after you promised that the new app would be a great improvement over the previous app.  It is still a disaster. About half the time it won’t connect to Sonos speakers.  It still comes with messages either saying that there are no Sonos products connected, no services or simply can’t play music for some unknown reason.  Then, when it finally grants me the ability to hear some music, it randomly cuts off speakers and songs. What’s up with that?  It almost seems like you have gone out of your way to sabotage the Sonos system.When can we expect an app that plays music over Sonos speakers and does it consistently?P.S. I have spent so much time on your mess over the past month that I think it would have been cheaper to hire a musician to play music at my house every day.

I'm thinking of changing my two surround play 1 speakers to two era 300. Compared to the current location, I thought of putting my new era 300 slightly more to the left and slightly lower down (at ear level). ( see picture)But I'm worried that my sloping ceiling (on the right) will ruin the dolby atmos effect. Some thoughts?My arc and sub are located where the photo was taken  

I briefly used the new app on one device as i in advertantly updated on an Apple tablet. I was able to use some functions but was asked to sign in for others. Otherwise all my mobile devices are on the last version of S2 and i have not updated any speaker/device hardware and accordingly New App does not work on the one device any longer.I contacted Sonos support to understand if a sign in is required to use the new app for routine functions. In S2, i only needed to sign in, turn on location, bluetooth to provision a new device and then i promptly signed out. Support says that i do not need to be signed in to use my speakers. However as i have read many of the threads and posts here, i am unclear as to whether sign in is actually required to the things i did before ie play music, build playlists, que management, volume changes, speaker groupings etc.Could i please ask for your expert thoughts on whether i will be able to continue to use my speakers without sign in? As you might infer, b

Please, please, please roll back this terrible app release.  It’s a disaster.My chief gripes are: no access to Sonos playlists (which is how I manage my music); and my music library has disappeared (which is how I store my music).What a dire customer experience.  

The whole point of SONOS is that it “just works” to have music through your whole house (inside and out).  Anyone who wants that probably has a Mesh network to be able to connect while they are outside…  But Since S2, and now this new PIECE OF GARBAGE APP, SONOS is basically non functioning.  IF and thats a BIG IF, IF it even connects to the 10 devices we have, it skips, repeats, songs, etc.  It take 30 seconds just to raise or lower the volume or connect a new device.  the LAG is insane - and what it looks like, is that for whatever reason the app must be sending what I’m doing first to sonos and then back to our devices…. ITS IS INSANE HOW BAD THIS MOST IMPORTANT PART OF SONOS HAS BECOME.  THIS IS UNACCEPTABLE.

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)! The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household.   Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!  S1 was almost instant across all platforms and apps.  While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?  I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support. Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO laggi

I use Apple Music service with iPhone's Music application.My understanding is below. Then the received music data are sent to Sonos Amp via Airplay, and I listen the sound from speaker that  are connected Sonos Amp. And I'd like to know that, in case that Apple Music is played back with Sonos application, the music data of Apple Music are directly got from the server on internet.Is it right ?

If I have two pairs of speakers can they be controlled separately? will they both have to be on the same source and at the same volume?

I do not have a stable WIFI connection, can I use my mobile device's hotspot for setup for the move2?

We have a 1,500 SF house and are looking for a system that would include a turntable in the living room with speakers in the living room, dining room, kitchen and a portable one to take in the front yard or back yard.  I have been trying to find something that helps us “build a system” but can’t find anything.  Does anyone have a recommendation on products to get for us to use the turntable, hook up to AppleMusic, maybe one TV in the three rooms and one portable for outdoor use?

Is it just me or is the new Sonos app - totally rubbish?

How do I delete old Sonos Playlists? They show and when using the edit option the delete icon is disabled. And when viewing the playlist itself there also is no option to delete.is this yet another broken not working issue of the new app or is it a usability issue that the new app is not made for actual human interaction without having psychic powers and I just cannot find it? And if so can someone who has either psychic powers or who developed it and forgot to tel us users not involved in writing our the flow diagrams where which feature is hidden to help? ;) Guessing nobody knows? Moderator edit: combined posts

Hello community,I am a Sonos fan. I currently have Sonos in 3 rooms, and i am expanding to the room 4 as part of a renovation.I would like your feedback for this Whisky tasting room. The room will be 70% music and 30% TV Movie / SportsInitially thought is to have a Beam below the TV and a pair on top of the door.what are your thoughts on that pair. Eras 100 OR 300. Sonos Five or Sonos One (Still available at Costco) 

What is going on? Did Sonos update the app again? I was very happy to get sleep timer back but now some genius change the setting again so sleep timer either end after 1 hour or end of track,silly but still the worst to come after selecting any period of time the question will pop up either disable connection or cancel sleep time!!! Exactly they are returning again to square one when they cancelled sleep timer in the update, can any one please explain how can we still activate sleep timer without disable connection 

kan de playlist regelmatig worden ge -update Moderator Edit: Google Translate- the playlist can be updated regularly

Hi Re the new sonos app released May 2024 and the voiceover screen reader for IOS. I’m aware that since it’s launch in May 2024 the user experience for blind people using the app with the voiceover screen reader in IOS has been less than fantastic! as a blind person and voiceover user myself, I’m also well aware that sonos have done a lot of work to address problems for voiceover users following the initial release of the new version of the app. my question is are all of the improvments for use of the app with voiceover now included in the app as of the end of June 2024? or, are there more improvements scheduled for voiceover users during july? I’m currently running the last version of the system software and app prior to 7th may, but would like to update not least to take advantage of support for Apple Music Lossless.  I would appreciate any advice from Sonos Staff, or others who have a greater knowledge of the forthcoming software releases. Thanks for your help, Angus. 

I have a TP-Link Mesh dual band router. The Roam automatically connects to the 5 ghz band but will then drop off / disconnect within an hour. How do I steer it to connect to the 2.4 ghx band?

How do I get the surroundsound to work on my System? Everything is hooked up to my Samsung 68 inch and the Play bar works fine, but I get practically no music or movie sound out of the play speakers. 

I am a patient IT engineer, but I am getting close throw out all my Sonos gear over this mess. I have a whole host of issues that started a few weeks back. It’s a mystery to me how such poor quality software updates passed release testing and were allowed to be rolled-out essentially rendering the product unusable. From Spotify I can sometimes not longer see any of my speakers on my Samsung Galaxy S23. Closing Spotify, putting the phone into flight mode and back again may or may not fix this. This is an older problem that I got used to though. When I select any of the speakers shown in Spotify for playback via Connect I get the circle (of death) and until it eventually times out without a connection to the speakers being established. This is relatively new (a few weeks) Using the Sonos App I can still see some of the playlists that I played last (when Spotify Connect was still working). Sometimes I am lucky and I succeed to get these to play.  Using the Sonos App while trying to connec

I am missing the Option add to Radio Favorites on IOS  

Please excuse the question but I’m new to Sonos and currently quite disappointed with what I’m sure is a great sound system and would really appreciate some help.I recently set up an Arc, Sub (gen 3), and a pair of Era 300s but when I sat down to enjoy the immersive experience of surround sound, I was badly disappointed. The two rears and the Sub made no contribution at all and I was left with sound only coming from the Arc.Everything works fine with films and the andverts are great but sport is a total fail. Is this normal or is there a setting I’ve missed that enables the rears to kick in with things like crowd noise?I really want to enjoy my sport so would welcome any advise.Thanks

In the new app when attempting to play one of my custom made playlists using Deezer, the music refuses to play. If trying to shuffle the playlist the play symbol will just show the spinning loading wheel.If attempting to play an individual song within the playlist it just says ‘something went wrong’. It also shows this ‘something went wrong’ error when trying to enter the Deezer service within the Sonos app. Using the old app on my tablet it has a similar issue, saying ‘cannot add song to queue - 701’. Have added a screenshot below of the error message.You can find artists within Deezer using the Sonos search bar. It will allow you to play artist mixes, but if you try to find artist top tracks, it will show the same ‘something went wrong’ message.I have already tried deleting Deezer and re-adding the service, and have rebooted my router and reset all my speakers by unplugging and re-plugging in. This is a major issue as my Deezer playlists constitute most of my listening on the Sonos s

Hi have two Sonos Connect units attached to two different hi-  fi systems.i would like to buy a Sonos Era100 to connect to my Samsung tv as well as stream music from my hi- fi system .i understand that Sonos S1 is not compatible with Sonos S1 app. Is there a workaround or do I have buy more Sonos stuff ?

I have an Arc, subwoofer and two 300’s all setup in theatre mode. They are all wireless, none are connected by ethernet. In the app I set Sonnet to run on channel 6 even though I don’t use it.I recently ran a wifi scan on my home to see what channels are in use and I was surprised to see that my Arc is randomly turning on and off its own wifi signal. It's not Sonosnet, as I said that is on channel 6. The Arc is creating this signal on the same channel my router is running on.  If I change the channel in my router, the Arc broadcasts a signal on that same channel also.  Its brief, comes and goes.I know it's the Arc because the signal is identified with the mac address of my Arc. Another odd twist is I dont even see Sonosnet on channel 6, but if I dig into the Sonos diagnostics it confirms the Arc is set to channel 6.Anyone have any idea what is going on? 

I have an old Sonos Boost lying around that I used to run in an old S1 system. I no longer use S1.As I don’t need it anymore I’ve decided to sell it and thought I would do a quick test to make sure it still works. I have reset it but the new S2 app cannot find it when using ‘add speaker or component’.Are they no longer supported in S2?I have searched these forums but can’t find much info. Any help would be appreciated.