Talk Sonos Products

I am moving from Canada (120v) to France (220v) with a number of SONOS speakers and want to know where I can purchase EU power plugs.

Is there a way to turn my surround sound up without turning up the Arc ultra?

Wird es irgendwann Ohrpolster aus Stoff geben für die Sonos Ace? Moderator Edit: Google Translate- Will there ever be fabric ear pads for the Sonos Ace?

Heard from an industry insider Sonos is planning a paywall for all but the basic app features (once the app actually works).

Another complete round of hardware and software updates today. Including Ace update. At least everything updated on the first pass and EQ settings were not auto-reset, so maybe Sonos deserves a little credit.Unfortunately this update still does not reflect deployment of TrueCinema on the Ace. And I see no changes to the UI on iOS. Maybe there's something for others and Android users.... 

My system comprises a PLAYBAR, SUB Gen 2 and ONE speakers.They were working fine and showing on the SONOS App for quite a few years up until buying a new TV. After disconnecting devices during the TV install, the Sonos App didn’t recognise my devices anymore? Eventually after hours of trying I finally got the PLAYBAR to connect to the app after doing a factory reset but I just cannot connect the SUB Gen 2 and both of the ONE speakers to the App…I’ve been trying for hours and at the point of going to the pub!..can anyone help me out and advise what the problem could be and hopefully a fix? Got to say the app appears slightly different to how I last remember it..I never needed to open it to be honest..and it seems a lot worse than j remember it?..thanks in advance for any help. 

Sonos is the ONLY app that I cannot control from outside my home wifi. I all I want to do is deactivate a couple of alarms that I forgot to do before I left on vacation. I can access my door locks and alarm but not even change a alarm away from home. 

I am about to connect my ERA300 via the uSBc input to a record player phono out. Does this mean I cannot also stream music to it from other devices without a full reset?

Are we getting the possibility of generating new and editing existing playlists soon?I understand that it has been a priority to make the app work for people that have been hit really hard on the functionality, but really... it's been 9 month.Are Android users getting the widget functionality back also?RegardsNiels

Sub min always disconnects when switch the tv off

I have all the settings correct on tv and xbox and have done trueplay. The sound is awful it does not play half the sounds at an audible level when playing games and has no directional audio even in stereo. In Atmos you need to turn it to 60+% to hear ambient noises under that its like having ear plugs in. Yet i can watch the same game being played in YouTube and it has full surround sound and you can hear sounds that you can't hear playing games directly. Feel like i wasted £400 for a mono speaker

I’m wonderingWhen I arrive home, and I am listening to Apple Music or Audacy on my phone, through my headphones or car speakers: is there a simple way to shift the music to the whole house? right now, I have to open AirPlay, select one speaker, then open S2 ad scroll down to the actively playing speaker, then open the speaker list and select play-all or whole house. thats a lot of steps, for what seems to me as a common task. also whenever playing a single speaker it’s never the one on the top of the S2 speaker list, the top is always the last inactive group session which is useless since nothing is playing there. thanks

So what exactly was the performance upgrade?In this update:This release will be gradually rolled out to users over several days. Customers can check for updates in their iOS / Android app store and download the latest version of the Sonos app once it's available to them.Reliability and performance updates Requires latest system update - 82.3-60160

Hello!I need some advice from you, I have an LG TV with Earc output, a UST projector (Awol) with earc, I have just bought a Feintech 0402 (https://feintech.eu/en/collections/hdmi-topseller/products/feintech-vax04101-hdmi-earc-pass-switch-4x1-for-soundbar).I want to connect two to three players Playstation, Blueray through Feintech.The problem I have is that I want to be able to choose to watch TV OR my projector without having to unplug and plug in the HDMI cable to get sound to my Sonos Arc Ultra.

Hi,I have a 36-square-meter living room.I currently own 2 Era 300s. To me, they lack bass punch. Initially, I wanted to return them, but I missed the return window, so I bought a Sub Mini to address the bass issue. The sound is good, but unfortunately, I don’t like how the Sub Mini looks in my living room. The optimal placement for the sub makes it very visible, and it looks like a small trash can to me (and to my wife). I’m considering returning the Sub Mini and selling the 300s to get a pair of Fives, which, based on what I’ve read, don’t need a subwoofer to deliver good bass and punchy sound. Here’s my question: Will a pair of Fives without a sub sound as good as or better than a pair of 300s for stereo music? I don’t listen to Atmos music.Will the difference be noticeable? If you could rate the sound quality of a pair of 300s at 100%, how much would you rate the Fives? Thanks!

I was annoyed that we now have to reauthorize our accounts all the time, but now when I request the reauthorize to take place I get “account not found”.  This is on the heels of not using the speakers for months while the last update was figured out.    can I suggest you use a sandbox environment for testing before going live with these features nobody is asking for?    Also, remove the reauthorize requirement.   Thanks!

Can the Sonos App be used to control the Sonos Ray from multiple mobile devices?  Thank you.

Trying to get my Sonos port to connect to WiFi. No flashing green light so the app doesn’t see the system. Works if plugged into Ethernet but my hub is in a different room so not ideal. Any ideas?

I have been issues with Beam 2 and my Series X and I believe I have identified the problem. While playing Rivals, I noticed that the sound of footsteps either absent or very faint, and this issue is in many other games as well. It appears that when I face away from, the footsteps and other sounds are much louder and more detailed. However, when I face enemies, their footsteps and other sounds are silent or barely audible. It has been 2 years now i have tried everything reset equipment even sent beam back and replaced changed  hdmi leads etc nothing works. App says atmos but no directional audio and most sounds are very quiet unless above 60% and then the sounds that were audible at 30% now are so loud half the street and hear it. Edit:btw when i turn away i have directional audio. This is just games btw if i say watch a game that i own on you tube it sounds perfect atmos even simulates the directional audio quite well. Moderator Edit - Combined posts

Hi to all I am doing a dream set-up in a new house (friend house)my issue is only with one of the room it is a home theater dedicatedThe room is pretty big measurement in feetlarge 28 by 35i am afraid that std arc sub and 2 ere 300 will be insufficient in the of out put i hear that having 4 ere cans be difficult to set-up or give a average result for the surround effect i event think about a arc in front 2 five speakers each side ( I don't know the surround effect that will give)an the 2 era in the back a sub or maybe 2 small new one middle each side or the 2 era in replacement of the 2 five what is you opinion on that 

Hi all,Is there any news about this limitation removed ? After all, it's 2025 and having a playlist of over 100 songs shouldn't be a problem…(No matter whether some people think it's a good idea or not to have very large playlists)Can we expect this limit to be lifted?I bought my SONOS equipment without knowing about this. And if I had known about it, I think I would have turned to another brand.Thanks

Hey all,I just upgraded my Sonos Arc to the Arc Ultra. While I was hoping it would be a simple swap out using the cables I had hooked up to the Arc, something has gone haywire with the HDMI cable I was using (Monoprice 8k Certified HDMI) and the eARC handshake between my devices, tv, and soundbar are causing issues that cause the sound to be downgraded to non-Atmos or 5.1 tracks. I’ve troubleshot this all week and finally just decided to try the Sonos provided HDMI cable that came in the Ultra box, and used that from the eARC port of my LG C1 TV to the Arc Ultra, and that seems to have fixed the issues (at least so far). This makes me think that I need to replace the previously used HDMI cord and am wondering if anybody has suggestions for what they use. I need at least 10’ to be able to route it through my wall, and again, it needs to be in-wall rated.Appreciate your help in advance.

Hi, The new Sonos app (for Mac and iPhone, with Sonos One speakers, as of 1/22/2025) is an improvement from last summer, but… We frequently can not get any music to play out of our 3 speaker pairs without unplugging and plugging in the speakers.  With 6 speakers and several outlets behind furniture, this is HORRIBLE! When we do get music playing from a pair of speakers, we can’t add other speaker pairs… unless we start the music from the correct pair (living room or family room).  If we start the music on the dining room pair, we can never connect to the other speakers. We had a single speaker upstairs, but occasionally the music would shift to that speaker and then we could not pause/stop the music.  We finally powered off this speaker and this system works better.We have many friends with Sonos in their home and all have had rough experiences.  I used to recommend Sonos, but no longer do.  I’d like to add a couple more pairs of speakers but don’t dare given all the issues. #sadsonosu

I have an old player that I used to connect to my router via a Sonos bridge. This now does not work as it causes my internet to drop really low with the new bt router I have. What is the cheapest way to connect the playbar so I can play music on it. It is connected to my Sony Bravia TV.

Hi all,Wondering if someone can help with this.  I’ve a Sonos Arc Ultra connected to LG G4 OLED TV via HDMI ARC.  The sound takes (consistently) 2 minutes to output from the Ultra after turning on the TV.Both the Arc Ultra and LG G4 are running the latest software. Sound > Advanced > Digital Sound Out HDMI Audio set to “Passthrough” Sound > Advanced > “ERC support” set to “enabled” Sound > Advanced > HDMI ARC device Delay set to 0 (though setting to “bypass” does not have an effect). SIMPLINK (HDMI-CEC) is enabled (required for volume control through TV remove) Behaviour is occurring irrespective of the content e.g. Streaming Apps vs. analogue TV vs. from other HDMI sources (PS5 and Sky). After x2 minutes everything is fine, Sonos App shows the connection at this point.I’ve tried A/B testing with most of the above settings, and even deleted the HDMI profile on the TV and restarted with no luck.Appreciate this maybe an LG issue (“HDMI handshake or similar”), however I’