Talk Sonos Products

Hi all, I have had the Sonos Arc and HDFury Arcana for 6 months and absolutely love both products. I have not had a problem until recently.Now when switching inputs between Live TV and the Apple TV via HDMI, I receive the Picture, but no Audio. For example, If I turn on the TV with Live TV as the input, then switch to Apple TV. I receive Video, but no Audio. It doesn't seem to matter which input is selected on start up.I have a Samsung Q75R, ATV 4K and Sonos Arc, connected via HDFury Arcana for eArc. I have tried fully resetting and reconfiguring absolutely every component, purchased all brand new HDMI cables.The only way to restore both Audio and Video is to unplug the Arc from the Arcana for a few seconds.To stop my daily frustrations was to remove the Arcana from the equation. I contacted Sonos Support yesterday and the lovely chap thought the Apple TV was a separate TV Display and couldn't understand why I was connecting the Arc to two separate TV’s. Needless to say, we didn't get

Sony is offering a new subscription-based streaming service “Bravia Core” with the purchase of its new 2021 Sony XL tvs providing access to its titles in up to 4k HDR quality.  I like the fact the emphasis is on getting the best video quality possible (“streaming at up to 80 Mbps, delivering lossless 4K UHD”).  And for a limited time (promotion ends February 23, 2022), it will be free when you purchase one of the eligible tvs.https://www.sony.com/electronics/bravia-coreHere’s the wrinkle: It features an IMAX® Enhanced collection, which will be optimized for BRAVIA XR, and will deliver the remastered IMAX® picture and immersive sound in DTS.DTS is also noted as the sound format used for the service in the following article:https://www.tomsguide.com/news/sony-bravia-core-what-you-need-to-know-about-sonys-new-streaming-serviceSigh.  It will never end, will it? 😂

Hi - I have got a Sonos Move and want to connect a  SONY PS-LX310BT bluethooth turntable to it. When I put both into pairing mode nothing happens. The turntable doesn't automatically connect and has no screen to make it happen.  Anyone have experience of this? Or been able to make them happen. Thanks so much!

I have a Beam, 2 Play1 wireless speakers, sub for my SONOS system. My TV is a Sony X940E Bravia and my 4K player is a Sony UBP X700. I’ve just discovered that unless I turn my audio output on my TV to PCM, most of my 4K discs will not play sound. Unfortunately playing PCM on my SONOS Beam is underwhelming. Streaming Netflix in Dolby 5.1 sounds better. I’m wondering if I have any options. Would it be better to purchase a different 4K player or dump SONOS since this has to do with their refusal to obtain DTS licenses. Is there a converter of some sort I can get? Thanks!

i realize that most of the community has moved on from the Sonos Controllers.  I still have two and regardless of the fact that they are slow, I still like them.I have two ZP100’s and a ZP80 and I’ve often wanted to add another amp to my existing system without upgrading to S1.My system is on what I believe is the last firmware that supports the CR100 and that is 8.4.  When I go to the Admin Panel, or whatever it is called, I can see the software version listed as 41.3-50131 which appears to match the build number listed in the screen capture above.  There is a ton of gear on Fleabay and many of the items are ridiculously inexpensive.  I’d like to try and find something that is on the same Firmware version as my system. So, here’s my question…...if i find a unit that is on the same Firmware version as my system, will it be pretty straight forward to add it?  Thank you.

I have the Sonos app on my iPhone & iPad Pro. Last night when I went to use my App on my iPhone I get a blank screen on all screens. And on top it say Unable to connect to Sonos: Learn more. But I am still able to use the Sonos App on my iPad to control my music. Both are on the same wifi network. I can check in Settings > About My System and all my Sonos looks to be reading fine. The WM is 0 except for Move > 1. I have sent a diagnostic check. And I wanted to ask here before I try the several steps in the app for troubleshooting.So why is the app working fine on my iPad and not working on my iPhone?

Move - no blue light will work as it used too so no pairing

I quite happy using my Playbar for films etc. and intend to eventually buy the Sub.Can i use a pair of Play Ones, placed either side of my TV for music or can i do better with a pair old 3’s or even a pair of 5’s?  I’m setting up a TV/HiFi system in my new Mancave and I’ve read that i can’t have the 2 music speakers playing when watching films etc as they will lag?  Correct? Not too bothered if i can't but just want the best music sound, bang for buck. Thanks 

Hi why is it not possible to control the volume on my Sonos devices using my Galaxy watch 46mm? I can change tracks and see the artwork for the track playing. When I adjust the volume via my watch it has no effect on Sonos.I have set the Sonos app volume control to control via other devices but still no joy. Adjusting the volume on my watch only changes the media volume on my Samsung S7 edge. Is there a setting I need to change somewhere? 

The Android S1 controller app just updated. There is a new notification at the top of the screen saying “It's time to update to Sonos S2. You can schedule an automatic update or do it now. More information”. The notification is large, taking up about 10% of my phone's screen. There is no option to close this notification, unlike previous similar ones. I have decided I want to retain the S1 app and not update to S2. I only use Sonos to play local files from my NAS and have zero interest in any additional features. I previously understood that this is fine; the FAQ regarding the controller says that customers can continue to use the S1 Controller app if they so choose. I've been through all the app menus I can find, but cannot see a way to disable this notification. Does anyone know if there is an option to do this somewhere? Changing the app’s Android notification permissions doesn’t address this problem. Ideally I could permanently disable these notifications: I'm aware of S2 but don't

Can Sonos be steered over Apple Watch ? 

Attempting to add WRCH FM 100.5 to SONOS  & Favorites on a S1 Controller, not successful, using Manage: Add Radio Station https://www.audacy.com/wrchhttps://www.radio.net/s/wrchAudacy, formerly Entercom, Not Listed in “ Add Music Services “Other stations listed with Audacy work OK,such as 1080 WTIC, but favorites show station as Radio.com StationNext step is ?  

LG has released a firmware upgrade for the B9/C9/E9 supporting multichannel PCM passthrough.  This is great except Arc doesn’t support it yet. Because of this new update, my Apple TV decides it should use LPCM instead of Dolby Digital 5.1 with Atmos enabled resulting in only 2.0 audio for non Atmos content.  The current only workaround is to disable Atmos and enable it when you want to watch an Atmos file.  Very frustrating as the previous firmware had no issue.  

Hello,I have two “Polk Audio Patio 200” outdoors hooked on a Sonos Connect. It covers one area of the yard really well. I have another area of the yard that I would like to cover, only a few feet away from the left Polk speaker. We can hear the music but I'd have to crank it up high, which is not cool for the neighboors.The simpest idea would be to extend the speaker wires out to a third speaker, but part of me tells me it's a stupid idea:I'd only get the left side of the stereo (which might be acceptable- I don't expect high audio quality there, I already have indoors for that). The sonos amp would have to power two left speakers with the same output vs one right speaker. I could also get 2 new speakers so at least it's even on each side. I am pretty much posting here for someone to confirm it is stupid…If so, then what are my options? I could get a standalone Sonos, but Sonos don't do outdoor speakers (It's out of the rain but don't know how long a Play One would survive outside) and

Anyone have any idea if Sonos will soon support Audacy.com streaming radio stations?  My local station left radio.com for Audacy and now we cannot listen to it.  Thanks!

Is it available to purchase in the UK as I can only see it priced in USD?

With the Sonos S2 app on an iphone my Arc was detected and connected to my home network, but will not connect to my new LGOLED77GX TV. I have set the TV sound to output to HDMI Arc, and in additional settings I set the TV to audio pass through and to HDMI eArc. The Gen 3 sub is connected to the Arc, also via the wireless home network. The connection between the TV and the Arc is an HDMI 2.1 cable, plugged into the LG's eArc terminal (HDMI 2), and the other end is plugged into the Sonos Arc. I have tried simply powering off the Arc, and also a factory reset of the Arc, but each time I try to connect the Arc to the TV the Sonos 2 app says it cannot connect to the TV when I tell it the Arc is physically connected to the TV as described above. Help please 🤔.

Can Sonos add Scribd audiobooks to their services? Would love to listen to via Sonos instead of AirPlay, which does play on all 5 speakers, but drains my phone's battery. I listen to Audible all the time on Sonos & am grateful for that link-up. Now, Scribd would be amazing. Thanks!

Seems that there is no way to use the alarm on files on my hard drive, or a way to upload my files to Amazon or Apple Music.Let me know what I am missing.

Just picked up a WD MYclloud Home NAS. I loaded my music on the WD My cloud. When I went to play the songs from the Sonos 1 controller, I noticed that there a lot of songs that were not properly categorized by Artist and Album. It lists the tracks as unknown artist and album.It seems like the metadata is missing.  My music files were moved from my iTunes folder where it is saved by Artist/Album/Song title. The folder/files on the NAS look exactly like they do in the iTunes folder.It looks like it is happening with all my iTunes files that are MPEG audio files. I am using the S1 controller. Any one experience this and have a solution? Thanks!

Is there any chance that the Saxo app could be compatible with the Sonos player? We listen to books through that app.BW Heidi

I have two Sonos One speakers.  One in the office and the other in living room.  When I turn on a Sonos station (e.g., Sirius XM) with the Sonos app, I get sound from the living room speaker but not the office speaker.  I then have to tweak the WiFi settings to get a connection where the office speaker has sound.  I have to do this every time I start up the Sonos speakers and it doesn’t matter which station I am trying to connect to through the Sonos app.  It gets a little tiresome!If I start up a station using the station’s own app such as the Sirius XM app (not the Sonos app), then when I connect the Sonos speakers they both have sound.Why do I have to keep tweaking the WiFi settings to get sound from the office speaker when using the Sonos app?

Hi All! I am a bit confused and can’t find a clear answer. Can I use a Sono Port to connect my Marantz receiver and use Sonos speaks as satellites in a 5.1 set up. So, if I’m watching a movie, the Marantz handles my bowers and wilkins left, right, and center speakers but it’s synced with the Sonos speakers via the sonos port? will that work? 

I've been living with lip sync issues (audio behind the video) since I got my Playbar about a year ago but I finally decided to do something about it. After multiple conversations with Sonos support and the LG's support people (they kept blaming each other for the audio delay), I decided to email Sonos' CEO about the issue. After a few hours, I got a reply back from him, CCing a team manager who was going to look into the issue. We scheduled a call and he had me send various diagnostics to him. He said that the engineering team was going to investigate and get back to me. A week later, I got an update. He told that they are still working on the issue. He also said that only one other person had reported the same issue (I assume that means that only one other person with an LG TV). So, if you're having audio delay issues and you've tried all other troubleshooting, reach out to Sonos support and have them look into it. If it helps you might mention my reference number, which has already

Hi, I have 2 seperate 5.1 systems in my home currently.  I have arc, sub, amp and 2 non sonos in-wall speakers in living room and I have playbar, sub, and 2 sonos one’s in my bedroom.  What I need help with from the community is:  Can I have the exact setup listed above but change out the 2 sonos ones in my bedroom for 2 more inwall non sonos speakers and continue running 2 seperate 5.1 setups.  I know the amp can run up to 4 speakers but I am not sure if you can continue running 2 seperate 5.1 setups off of one single amp.  Hope this all made since.  Thanks for the knowledge if you know the answer.