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play1 crackling

  • 8 May 2021
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I have two play1 paired to a beam, the left had speaker crackles when the volume is turned up on the tv.

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Best answer by Corry P 10 May 2021, 10:30

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Hi @johnc61 

Thanks for your post!

That sounds very annoying. First, I’d try a reboot of all 3 speakers.

If that doesn’t help, please remove the Surrounds from the Beam and test the problem speaker on it’s own. (Settings » System » [Room with Beam] » Remove Surrounds)

If the speaker still crackles, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.