Talk Sonos Products

HiI have Sonos Arc connected to TV LG 55LB650V via HDMI-ARC. Other stuff (e.g. AppleTV4K) connected to TV's HDMI. All 1.4 cables, sw updated, SimpLink on.I know it's old TV :), but CEC works on HDMI-ARC - TV falls asleep well when AppleTV is connected here and I poweroff it. Not with Sonos Arc.Other CEC actions (power on, HDMI# switching) works with Arc as well. I also try using API:POST /players/{playerId}/homeTheater/tvPowerStateSending parameter tvPowerState:ON - response "{}" (=ok) ... TV wakes up - good.STANDBY - response "{}" (=ok) ... but nothing happen on my LG TV Any idea? ThanksPetr

Just changed from Bose soundbar and sub to sonos arc with sub and twin ones as surround.    The sonos is so hard to hear dialogue with the sound level down yet the action scenes are very loud. Finding myself constantly adjusting the volume and the wife is asking if we have wasted our money changing to sonos.    i have been playing all night with the app, trueplay on and off, loudness on and off etc etc. Have the surround speakers turned down to help a little but never had ti do any of this with the bose 300 system.    Running Sony KD-75X9400D.    any help appreciated :) 

I have one large floor speaker in my garage that I want to wire to my amp. The amp will only power one speaker.How should I wire it?

I cannot use my Sonos S1 controller because the black prompt screen can’t be removed. I have no S2 products, and no interest in upgrading to S2.Nothing works — there is no link I can find to remove the prompt and use my controller the way I always have.  

Hi guys. Recently bought a new LG G1 and I love it, it replaced my CX which had a faulty panel however the G1 will not pass LPCM or Atmos to the Sonos Via E-arc Passthrough. If I put it the LG on Auto I get Dolby Atmos but no LPCM for my Switch, Apple TV and PS5. With the CX it at least passed it through, although always in LPCM 7.1 which I know they intend to fix. If I try in my Xbox to put LPCM or Atmos on it says your receiver doesn’t support this format. Is it because the TV is so new the Arc and it aren’t communicating properly. I’m really disappointed and I love my Arc and my G1 but would like my sound to be accurate. Any ideas or is this a known problem?Thank you

I have always had intermittent connectivity issues with my Play 3 speakers and Playbar.“ Can’t connect to Sonos” or “ Can’t find music library on my MacBook air “- I get this message when I’m actually using my MacBook air quite often…This past week the problem has got worse, I can only connect if I switch my router off and on, which can take 4-5 minutes. Right now I can’t connect via my MacBook air or iPhone app even though the radio is playing through my 2 Play3 speakers after I connected earlier when I switched the router off and on.I do not have wifi service/ speed problems, nor have I changed my router etc.. and I’ve submitted a number of diagnostic reports to Sonos recently with no response. I have also re-installed the S2 app on both MacBook air and i12.I’ve resorted to using a couple of bluetooth speakers without issue.Help

OK, I understand I can get many music services on Sonos for my new Roam. My coach/granddaughter is all fro Spotify. But I see that I can also get music on the Sonos app S2. I think that is correct so for anyone who has done their reserch into the S2 service vs. Spotify, I would appreciate your insights.Thanks.

I have a Beam, 2 Play Ones and a Sub Gen 3 set up and am experiencing sound dropouts when watching live TV only. The sounds drops out for a split second and then comes back in. I do not experience any dropouts of audio when watching recordings on my Sky Q box or when watching Netflix or Prime through the apps on the Q box. I had a HDMI cable running from the Sky Q box to tv HDMI port 1 and the Beam connected to port 2 (Arc). In an attempt to resolve the audio dropouts I have tried:1) Unplugged all other HDMI cables apart from Sky Q and Beam2) Changed the HDMI cable from Sky Q box to TV to 4k cable3) Tried optical adaptor supplied with Beam4) Played about with LG TV settings as suggested in other posts (PCM, HDMI control off etc)I am still experiencing the audio dropouts. My diagnostics code is 633986811. Thanks.

So I'm considering ditching my Sonos Sub. Without TruePlay it sounds like mud in my room (thank you Sonos for not facilitating TruePlay on Sub without a soundbar, more money down the drain).I'll probably get a high quality, 12 inch subwoofer and connect to the Amp's subwoofer out.If I do this, what kind of control will I have in the app as compared to Sonos Sub? Will I still have crossover setting? Sub volume? 

I just found out that the newest MediaMonkey 5 software can easily stream directly from my Windows 10 PC to Sonos.I’ve been using MediaMonkey software to manage my massive music collection with a lifetime license for 15 years now and just installed the newest version. Version 5 has a “Cast” icon on the lower right that lists all my Sonos and Google devices. All I have to do is pick a Sonos speaker to stream it there.One limitation is that MediaMonkey streams only to one speaker by itself. I still need the Sonos app to regroup my speakers, mute speakers in other rooms, or adjust volume on individual speakers.MediaMonkey provides full music file management functions without Sonos’ pesky limit of approx. 64,000 files. My personal music collection has more than 1 million songs and MediaMonkey has no problem with it. The only accommodation I made was to turn off automatic library scanning when my collection reached north of 500,000. Now I just run a manual scan about once a week.MediaMonkey

The UK’s Planet Radio (ie the Bauer stations in the UK ) have been added as a new music service, currently in Preview mode.  The premium streams are listed, but don’t play, and there doesn’t seem to be any way to tell Sonos my account details anyway.  Is this going to be fixed soon?

I’ve just bought a Sonos arc to replace a Sonos Beam. Pretty underwhelmed as I’m find it hard to tell the difference between the Arc and the Beam. Is there any way to check if all the speakers on the arc are working?

Back in March I had received my new Port to replace one of my Connects. When I received the port, I did a sound test of it and my connect still running S1. The sound was excellent, very detailed and full. After a couple of days, I went ahead and installed the S2 operating system. I have been streaming most of my music these days and I’ve gone from being happy to almost regret as far as sound quality. I have S2 compatible Connect that I ended up switching from the new port, and I have found the Connect sounds a tad better, but not like it did prior to switching to S2.  I have always run my connect through a hybrid Dac that goes into my system, and I just find the sound quality is really compressed sounding, the low end is lackluster and the highs are not near as detailed as they were before I ever started to upgrade due to another connect no longer being supported. Basically the sound was night and day from my original Sonos that I’ve run for the last 7 years. I also did a trial of Qubu

When my roam is placed on a Qi charger and it is fully charged, if I leave it on the charger and play a song. When I have finished playing, the roam seems stuck in a state where the charging is turning on and off and on and off…….How to fix this problem?

Currently have Beam with new TV. Want to get Roam for music and need to know if I can use Bluetooth between Roam and Beam (the audio push) when the TV/Beam is turned off.

Didn’t see anything on the forums so thought I would offer it up to use this space to provide any feedback on stations on Sonos Radio introduced but also offer up ideas for new starions. 

My pair of Play:1 speakers are like new, we’ve barely used them. Purchased them in April 2019. Now, neither of them will power up/turn on. There’s just no light at all. I’ve been through all the troubleshooting steps with Sonos Support. They won’t replace them but will give us a small discount on new speakers. Are the Play:1 speakers to be avoided? Why such poor quality?

I have an arc and bonded amp surround speakers. Works well for movies but I would prefer to only have the amp surround speakers playing full music. I don’t like the way the arc sounds with music. Can Sonos please add an option to disable arc during music playback so the amp can be the only speakers for music? Otherwise the system works well with TV.

We have 3 Sonos speakers in a holiday let apartment and up until now they have been working fine, however now the app is saying it needs to update as soon as you go on to it (no chance to do anything else). For the update to go ahead it is asking for login details, however we don’t recognise the email address it is asking for so we are assuming a previous guest added their details at some point. Does anyone know if there is any way around this as at the moment the speakers can’t be used?Many thanksLuke

The status LEDs are disturbing at night, or when watching a movie with  the Roam in front of a tablet. Especially the bright BT LED.Is it possible to switch them off?

I have an LG Oled TV → 55”, 18 kilo heavy, 1228 x 749 x 220 and it’s resting on it’s own foot (is that the correct English term for it?). It’s not mounted on a wall. LG seems to make tv’s with a very low mount, so if I put a soundbar before it, the soundbar will actually be slightly infront of the TV. This is what is currently keeping my from pressing the buy option for a Sonos Arc. I’ve looked a bit, but aside from finding reddit topics where people put tv’s on books, construct their own solutions and one person even putting the soundbar behind the tv (eeh..) I didn’t find much in terms of a solution. yet I cannot be the only person with a non-wall mounted LG tv that wants to use a soundbar I think? Does anybody know of any good solutions? Esp. for such a heavy TV. Preferably something that also is not bad to look..  

Hi, I just got off the phone with a Sonos Support rep who insisted that Trueplay will not compensate for distance (L/R balance), even in a home theatre system. Is this really the case? I have an Arc/one:SL/Sub3 5.1 system in which the right surround speaker is slightly closer to the listening position than the left, which makes it sound louder. I've tried tuning with Trueplay multiple times but it does not improve. Curiously enough the "speaker distance" settings with Trueplay off does not seem to make any difference to balance either.  I must say that it seems very weird to me if Trueplay does not compensate for speaker distance and there is no manual way of doing it.

Roam is set up and working on an existing sonos net (Boost) network. How do I switch to a separate WiFi network? 

Still no Trueplay support for the 2020 iPad Air 4 and iPad 8.How long do we have to wait? It says Available soon for many months now...

So I just bought the ARC and it is something I’ve wanted for a while. I go through the Sonos app set up process and after adding my WiFi password I get the following message: I am at a loss that it won’t come up and I can’t play music etc with the arc. I have a another Sonos device that works just fine no problems at all. I have followed the prompts per the app but still the same issue.